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Senior Workforce Analyst
Location
United States
Posted
64 days ago
Salary
0
Seniority
Senior
No structured requirement data.
Job Description
Senior Workforce Analyst
DSI Systems
Role Description DSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for a motivated individual to fill one of our new roles as a Senior Workforce Analyst – Contact Center (RTA). PLEASE NOTE: THIS IS A UNITED STATES BASED REMOTE POSITION: United States only THE SHIFT FOR THIS ROLE IS 9:00AM–5:00PM CST, MONDAY–FRIDAY WITH POSSIBILITY OF SOME WEEKEND DAYS ON OCCASION - Monitor real-time volume, AHT, staffing requirements in a multi-skill contact center environment - Perform administrative duties within our workforce management software tool to support BPO partners - Forecast call volume, AHT and Shrinkage at a monthly, daily and interval level - Creates a positive work environment that fosters successful team performance - Use workforce management software and call volume history to help manage intraday staffing levels - Determine the most effective methods for needed intraday staffing adjustments - Provides intraday real-time data analysis and reporting of the call center staff related to attendance and schedule adherence - Establish and maintain communication channels with contact center/BPO vendors to ensure scheduling and resource requirements are met - Act as cross-functional single point of contact for workforce management with Leadership and Operations teams regarding system-related issues that impact production Qualifications - 4+ years working in a contact center workforce management environment required - 3+ years’ experience using NICE IEX workforce management software system required - Prior experience forecasting call volume, AHT and shrinkage required - Prior experience using scheduling functionality within a workforce management tool required - Prior experience working with BPOs preferred - Strong teamwork and collaboration skills - Knowledge of contact centers and customer service operations - Problem solving skills - Incessant communication skills to keep vendors / operations / leadership updated on activities occurring in real time Benefits - Medical, Dental, Vision, Disability, and Life insurance available on the first day of the month following your first day of employment – no extended waiting period! - 401k Plan with employer matching - Paid vacation, personal/sick days, and bereavement time - Employee Profit Sharing Program - 50% AT&T wireless discount - Paid training - Advancement opportunities, we prefer to promote from within!
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Role Description Renew Home is hiring a Senior Analyst, VPP Performance, to support our Operations Team. This is a critical hybrid role that bridges the gap between deep technical performance analysis and high-level business strategy. You will help build the analytical infrastructure for our Virtual Power Plant (VPP) fleet—telling the story of our end-to-end program performance—while also flexing into broader business performance roles to support executive reporting and company-wide OKRs. We are looking for a problem solver who can translate complex technical information from Engineering into clear, actionable business insights for Operations, Sales, and Leadership. You'll work across teams to scope requirements, establish processes, and design performance monitoring tooling that will allow us to scale our VPP portfolio while ensuring operational excellence. Renew Home has ambitious growth targets in the VPP space. We are looking to dramatically change the industry and we need ambitious and motivated talent who are passionate about climate change and learning how to scale a business. If that sounds like you, please apply! Qualifications - 3-5+ years of experience in analytics, business intelligence, strategy, or operations. - Proficiency in SQL and modern BI tools (e.g., Tableau, Periscope, Looker) is required. - Exceptional ability to translate complex technical concepts into compelling business strategies and narratives. - Experience creating slide decks for senior executives with a focus on precision and attention to detail is highly valued. - Strong collaboration skills and track record working across cross-functional teams. - Intellectual curiosity, self-motivation, resourcefulness, and an eagerness to take responsibility for continuous improvement of processes and results. - Exceptional strategic problem-solving and analytical skills with a proven ability to independently diagnose, scope, and resolve complex technical, product, and business challenges. - A drive to get things done in a collaborative environment and ability to challenge traditional ways of thinking. Requirements - Own VPP performance infrastructure: Build and maintain the systems for capacity tracking, forecast-to-actuals analysis, and asset performance scorecards across our VPP Product Portfolio. - Manage operational delivery: Own reporting systems that monitor operational delivery and support continuous improvement. - Build dashboards and frameworks: Design and maintain dashboards to monitor VPP reliability, client contract performance, and financial outcomes. - Drive strategic decisions: Provide data-driven recommendations for contract bidding strategies and market expansion decisions. - Build growth and enrollment models: Create forecasting frameworks to support strategic planning and business development decisions. - Support business development: Partner with Sales Engineering and Partnerships to provide performance data and operational insights. - Translate technical to business: Work across technical and business teams to translate performance data into clear business insights. - Executive reporting: Build frameworks to monitor performance against company OKRs and create high-precision visuals for executive leadership and board meetings. - Support broader operations: Provide ad hoc support across the company as we strive to hit ambitious growth targets. Benefits - A full-time position, with a competitive salary based on experience. The base salary for this role is: $150k - $180k. - Fully remote work environment with home office set-up allowance. - Real and lived work-life balance - Company perks include no pre-set vacation limits, parental leave benefits, and a corporate value of working sustainably. - Competitive benefits package that includes numerous health and wellness benefits. - 401(k) plan, with employer contributions to the same. - Opportunity to work with amazing people who are passionate about their mission.
Records Analyst I
TX-HHSC-DSHS-DFPSJoin the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey.
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Clinical Informatics Analyst - Healthy Planet
Avera HealthAvera Health is an integrated health system dedicated to providing top-quality healthcare services to residents of South Dakota and surrounding areas in North D
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Collaborates as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved. - Maintains support material related to system implementations and maintenance such as routine updates, troubleshooting, issue resolution and product enhancements. - Facilitates reporting of information from source systems using the most appropriate tools. - Maintains up-to-date training materials for the systems as appropriate or works with the system educator to do so. Participates in training classes when appropriate. - Participates in the development and maintenance of quality improvement programs for clinical information systems proactively supporting efforts that ensure delivery of safe patient care and services. Contributes to the organization financially through identification and implementation of cost-effective practices and budget management activities. - Provides on call support to end users and the IT departments and serves as a resource to other team members in the areas of expertise. Essential Qualifications The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. 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Benefits You Need & Then Some Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future. - PTO available day 1 for eligible hires. - Up to 5% employer matching contribution for retirement - Career development guided by hands-on training and mentorship Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.

