DSI Systems

Role Description DSI is a sales enablement company with an immediate career opportunity for an extraordinary candidate to fill a new role on our growing Multi-Dwelling Unit (MDU) team. You will prove out and build a team responsible for increasing DIRECTV sales through an existing portfolio of MDU properties. Leading from the front, you will be creating a strategy and framework to market to existing residents. Additionally, you will build relationships with property management and ownership to create awareness of DIRECTV product offerings and increase sales throughout the existing base. This position will require 50% – 60% travel. Responsibilities - Dive into the existing customer base to create best practices, training materials, and strategies to increase DIRECTV sales rates. - Recruit, train, and develop a team to support MDU properties nationally, both internal (DSI) and external (dealer) opportunities. - Cultivate relationships with property managers, site staff, and residents. - Provide product knowledge and materials including welcome kits, door hangers, flyers, and online resources. - Establish yourself as the “Subject Matter Expert” on DIRECTV in the MDU space. Qualifications - Previous experience selling and marketing in the MDU Space (Required). - Previous telecom sales experience, internet, mobility, security, or television (Required). - Strong technical skills and creative thinking to solve problems and make real-time decisions. - Passion for detail and ability to complete complex tasks. - Action oriented - must show initiative, problem solve, and investigate. - Ability to work independently while also being a strong team player. - Business-focused with a high degree of professionalism, motivation, and initiative. - Openness to adapt and receive feedback from both management and partners. - Dynamic, highly motivated with the integrity and passion to succeed. - Effective interpersonal, organizational, and communication skills. Requirements - Proficient in all Microsoft Office software; Excel, Word, PowerPoint, and Outlook. - 10+ years of sales experience is required. - 5+ years of management experience is required. - Knowledge of the telecommunications & entertainment industry is preferred. Benefits - Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! - 401k Plan with employer matching. - Paid vacation, personal/sick days, and bereavement time. - Employee Profit Sharing Program. - 50% AT&T wireless discount. - Paid training. - Advancement opportunities, we prefer to promote from within!

Role Description DSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for a motivated individual to fill one of our new roles as a Senior Workforce Analyst – Contact Center (RTA). PLEASE NOTE: THIS IS A UNITED STATES BASED REMOTE POSITION: United States only THE SHIFT FOR THIS ROLE IS 9:00AM–5:00PM CST, MONDAY–FRIDAY WITH POSSIBILITY OF SOME WEEKEND DAYS ON OCCASION - Monitor real-time volume, AHT, staffing requirements in a multi-skill contact center environment - Perform administrative duties within our workforce management software tool to support BPO partners - Forecast call volume, AHT and Shrinkage at a monthly, daily and interval level - Creates a positive work environment that fosters successful team performance - Use workforce management software and call volume history to help manage intraday staffing levels - Determine the most effective methods for needed intraday staffing adjustments - Provides intraday real-time data analysis and reporting of the call center staff related to attendance and schedule adherence - Establish and maintain communication channels with contact center/BPO vendors to ensure scheduling and resource requirements are met - Act as cross-functional single point of contact for workforce management with Leadership and Operations teams regarding system-related issues that impact production Qualifications - 4+ years working in a contact center workforce management environment required - 3+ years’ experience using NICE IEX workforce management software system required - Prior experience forecasting call volume, AHT and shrinkage required - Prior experience using scheduling functionality within a workforce management tool required - Prior experience working with BPOs preferred - Strong teamwork and collaboration skills - Knowledge of contact centers and customer service operations - Problem solving skills - Incessant communication skills to keep vendors / operations / leadership updated on activities occurring in real time Benefits - Medical, Dental, Vision, Disability, and Life insurance available on the first day of the month following your first day of employment – no extended waiting period! - 401k Plan with employer matching - Paid vacation, personal/sick days, and bereavement time - Employee Profit Sharing Program - 50% AT&T wireless discount - Paid training - Advancement opportunities, we prefer to promote from within!