• Delivery Management Own end-to-end delivery of programs and projects across multiple workstreams. Define delivery plans, manage scope, timelines, resources, and risks. Ensure all projects meet agreed SLAs, KPIs, and quality standards. Drive best practices, governance, and continuous improvement initiatives. Collaborate with cross-functional teams (engineering, QA, product, design, etc.) to ensure successful execution. • Account Management Serve as the main point of contact for client stakeholders and decision-makers. Build and maintain strong client relationships to understand business goals and challenges. Identify opportunities for account growth, upselling, and cross-selling of services. Manage client satisfaction and proactively address issues to ensure long-term partnership success. • Financial & Operational Oversight Manage project budgets, forecasts, and profitability. Track financial performance of accounts and identify efficiency improvements. Support contract renewals, SOW creation, and invoicing processes. Report key delivery metrics and financials to leadership. • Leadership & Team Management Lead and mentor project managers, delivery teams, and cross-functional contributors. Foster a culture of accountability, collaboration, and customer-centric delivery. Identify and resolve delivery bottlenecks and escalations promptly.

• Mentors, guides and provide oversight assistance of the team. • Applying subject expertise in evaluating business operations and processes. • Identifying areas where technical solutions would improve business performance. • Consulting across teams, providing mentorship, and contributing specialized knowledge. • Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email. • Coach others on how to navigate through systems to find information needed for patients and calls. • Develop and maintain working knowledge of current products and services offered by the company. • Review all required documentation to ensure accuracy. • Responsible for entering data in an accurate manner, into EMR databases.

• Performs advanced follow-up on insurance billing and collection activities. • Makes collection calls, verifies accuracy of insurance records and claims. • Contacts insurance companies and collection agencies to expedite payments. • Reviews patient accounts and utilizes Epic system tools for claim submission and status checks. • Supports customer service unit in answering billing and collection questions. • Assists with training new staff and works on special projects as assigned.

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be. But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself. Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time. Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers. About the role Branch’s Associate Account Manager owns and grows Branch’s National Independent Agency, Aggregator, and Network partnerships by making informed decisions, holding partners accountable, and driving sustained increases in quote volume, policy production, and long-term profitability. Key Responsibilities Owns decisions related to assigned national agencies and groups, including partnership activation, prioritization, optimization, and when to pause or exit underperforming relationships. Makes informed, timely decisions by leveraging data, partner feedback, and internal insights, escalating with a recommendation and rationale, not uncertainty. Drives partner accountability by setting clear expectations for quote volume, bind ratios, and production growth, and holding agencies responsible for results. Proactively challenges partners to increase policy count, product adoption, and engagement through confident, sales-oriented conversations. Identifies and addresses performance gaps by diagnosing root causes (pricing, process, training, adoption) and implementing action plans to improve results. Leads with a sales mindset, consistently positioning Branch’s value proposition and guiding partners toward behaviors that result in increased policy production. Maintains close follow-through after decisions and initiatives are launched, monitoring outcomes and adjusting strategy as needed to drive measurable growth. Confidently delivers difficult messages to partners when expectations are not being met, including resetting goals, changing approach, or recommending a pause in the relationship. Uses data to influence behavior, sharing insights and trends with partners to reinforce why increased engagement and policy volume matter. Acts as a consultative driver, not an order-taker: guiding partners toward decisions that benefit both Branch and the agency. Skills, Knowledge, and Expertise Property & Casualty insurance experience required; active Property & Casualty license preferred. Proven account management experience with the ability to own complex partner relationships and influence outcomes. 3–5 years of sales and/or marketing account management experience, with a demonstrated ability to drive measurable growth and production. Strong decision-making capability, including the confidence to assess situations, make recommendations, and act without waiting for direction. Sales-oriented mindset with the ability to challenge partners, push for increased quote activity and policy production, and drive accountability. Highly analytical, with the ability to interpret data, identify trends, and translate insights into actionable strategies. Bias toward action, able to manage multiple priorities simultaneously while maintaining urgency and follow-through. Advanced proficiency with Google Workspace, remote collaboration tools, and agency quote/bind platforms. Working knowledge of API integrations, capable of supporting first-level implementation questions and troubleshooting. Tech-savvy, detail-oriented, and adaptable, comfortable operating in a fast-paced, evolving environment. Strategic thinker who can see both the big picture and the details, addressing multiple challenges in parallel. Strong communicator and relationship builder, able to confidently influence partners and represent Branch with credibility and professionalism. Why join us at Branch? We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest. Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark. Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office. Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation. Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow. Medical, vision, dental - Get all the coverage you need for a healthy, happy life. 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month. What to expect In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us): Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify. If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process. The process will include a number of interviews, which will all happen either over the phone or on video calls. We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information. Equal Employment Opportunity Employer At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.