• Support the development of advanced analytics and AI-driven solutions • Develop and deploy machine learning models for digital banking • Collaborate with marketing teams to evaluate campaign performance • Assist in building AI-driven tools such as chatbots and intelligent assistants

• Own the monthly residual cycle end-to-end - validation, calculation, reconciliation, approval, and release • Ensure payouts align with contractual terms and revenue-share models • Deliver accurate, on-time statements with clear supporting detail • Own residual operations within our proprietary merchant services operations platform • Translate complex compensation structures into scalable, auditable processes • Partner with Product and Analytics to improve automation, reporting, and self-service • Build a disciplined operating cadence and reporting structure • Eliminate manual touchpoints through workflow design and automation • Implement validation, reconciliation, and approval controls • Establish SOPs, SLAs, and KPI tracking (accuracy, disputes, resolution time) • Resolve recurring issues at the root cause • Improve payout transparency and statement clarity • Reduce disputes through cleaner economics and proactive communication • Serve as escalation point for complex payout issues • Support the development and success of team members within the residuals function

Senior Manager, Global Service Processes Location: Jacksonville, FL Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust. The Sr. Manager, Global Service Processes serves as the primary liaison between Global Service and, QA/RA, Procurement/Supply Chain and Global Commercial Enablement (GCOE) on all service‑related issues. This role ensures that Service policies and procedures are followed and that stakeholders are kept informed of key concerns. This position reports to the Director, Global Service Support & Development and is part of the Global Service Strategic Solutions group and will be fully REMOTE. In this role, you will have the opportunity to: - Ensure adherence to Service policies and procedures, keeping stakeholders informed of process issues, risks, and required actions. - Serve as the central point of contact for QA/RA and Supplier Quality, representing Global Service in audits and escalating service needs or compliance concerns. - Partner with GCOE on analytics and CRM workflows, helping set priorities, defining requirements, conducting system testing, and communicating system changes to the field. - Lead Global Service participation in QMS activities, including monitoring quality event data, supporting investigations (CAPAs, field actions), maintaining service procedures and work instructions, and ensuring compliance with applicable regulatory requirements. - Standardize and optimize global service processes, identifying efficiency opportunities, supporting best‑practice adoption, and contributing to enterprise projects that impact Service. - Manage Global Service knowledge and communications, including documentation repositories, service bulletins, and other field‑facing content; implement new or revised Service processes to support operational excellence. - Oversee the Service Process Specialist(s), including activities related to instrument end‑of‑life (EOL) support and ensuring spare parts, options, and consumables availability based on forecast, backlog, and run rate. The essential requirements of the job include: - Bachelor’s degree in science / engineering. - 8+ years of direct experience in managing Service processes in a large global organization - 2+ years of people management experience, which may be team lead, mentor, dotted-line leadership. - 5+ years of leading or supporting medium to large-sized projects with multiple internal and external stakeholders. - Proven understanding of applicable Service, Quality, and MD Regulations, and QMS compliance, and the use of major ERP and CRM tools and understands their importance in all Service processes. - Demonstrated experience in planning, and inventory control within a lean manufacturing environment preferred. - Driven continuous improvement mentality and experience with conducting problem-solving exercises, root cause analysis and successful implementation of cross functional initiatives. Travel, Motor Vehicle Record & Physical/Environment Requirements: - This position requires up to 10% flying and/or driving travel, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international. It would be a plus if you also possess previous experience in: - Sales Force Lightning SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide. The annual salary range for this role is $140,000.00-$155,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. LI-AP1 LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Description Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Service’s (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year. Essential Job Duties and Responsibilities: • Engagement Management: Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met. • Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability. • Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes. • Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability. • Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. • Stakeholder Communication: Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes. • Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients. • Team Leadership and Development: Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment. • Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly. • Business Development: Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth. Behavioral Competencies and Responsibilities: • Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems. • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly. • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor. • Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others. • Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. Required Experience: • Bachelor’s Degree or equivalent experience. • Minimum of 3 years of experience in project management. • Excellent oral and written communication skills (English language). • Analysis and problem-solving skills. • Time management and organizational skills. • People management skills. • Experience in project management fundamentals or as an acting Scrum Master. • Exposure to professional services agreements including the change management process. • Exposure to IT Managed Services, project management classes, and other IT certifications. • Demonstrated project risk analysis and mitigation skills. Preferred Experience: • Experience in the IT Professional Services industry. • Certifications: PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification. • Methodologies: Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP. Skills Project management, Program management Top Skills Details Project management,Program management Additional Skills & Qualifications . Experience Level Entry Level Job Type & LocationThis is a Permanent position based out of Baltimore, MD. Pay and BenefitsThe pay range for this position is $80000.00 - $120000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.