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We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Engagement Manager
Location
United States
Posted
59 days ago
Salary
$80K - $120K / year
Seniority
Lead
No structured requirement data.
Job Description
Engagement Manager
TEKsystems
Description Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Service’s (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year. Essential Job Duties and Responsibilities: • Engagement Management: Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met. • Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability. • Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes. • Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability. • Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. • Stakeholder Communication: Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes. • Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients. • Team Leadership and Development: Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment. • Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly. • Business Development: Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth. Behavioral Competencies and Responsibilities: • Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems. • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly. • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor. • Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others. • Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. Required Experience: • Bachelor’s Degree or equivalent experience. • Minimum of 3 years of experience in project management. • Excellent oral and written communication skills (English language). • Analysis and problem-solving skills. • Time management and organizational skills. • People management skills. • Experience in project management fundamentals or as an acting Scrum Master. • Exposure to professional services agreements including the change management process. • Exposure to IT Managed Services, project management classes, and other IT certifications. • Demonstrated project risk analysis and mitigation skills. Preferred Experience: • Experience in the IT Professional Services industry. • Certifications: PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification. • Methodologies: Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP. Skills Project management, Program management Top Skills Details Project management,Program management Additional Skills & Qualifications . Experience Level Entry Level Job Type & LocationThis is a Permanent position based out of Baltimore, MD. Pay and BenefitsThe pay range for this position is $80000.00 - $120000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Einleitung Du willst Unternehmen dabei unterstützen, ihre Mitarbeitenden nicht nur zu halten, sondern wirklich zu begeistern? Gestalte die Arbeitswelt von morgen – mit Benefits, die mehr sind als nur Extras. Als Compensation & Benefits Manager (all genders) bist du bei uns nicht einfach nur Berater*in – du wirst strategischer Partner für unsere Kunden, Impulsgeber*in für moderne Anreizsysteme und zentrale Schnittstelle zwischen internen Teams und Unternehmen verschiedenster Branchen. Mit deinem fundierten Know-how in HR, Steuerthemen und Kundenbetreuung entwickelst du nachhaltige Benefit-Lösungen, die wirklich wirken – für motivierte Mitarbeitende und erfolgreiche Unternehmen. Und das Beste: Du arbeitest flexibel und vollständig remote – von überall in Deutschland. Bereit, mit uns neue Standards im Bereich Mitarbeiterbindung und Benefits zu setzen? Dann freuen wir uns auf dich! Deine Aufgaben - Kundenschnittstelle & Beziehungsmanagement: Du bist die zentrale Schnittstelle zwischen internen Abteilungen und Kunden, baust vertrauensvolle Beziehungen auf und pflegst diese durch aktives Beziehungsmanagement. - Bedarfsanalyse & Zufriedenheit: Du erkennst individuelle Bedürfnisse von Kunden und deren Mitarbeitenden, um passgenaue Lösungen zu entwickeln und eine hohe Zufriedenheit sicherzustellen. - Serviceorientierte Auftragsabwicklung: Du begleitest Neu- und Bestandskunden durch alle Auftragsprozesse und stellst dabei einen hohen Qualitäts- und Serviceanspruch sicher. - Kommunikation & Produktentwicklung: Du informierst proaktiv über neue Benefits und Weiterentwicklungen und gestaltest das Benefit-Portfolio aktiv mit – inklusive innovativer Bonusmodelle. - Strategische Beratung & Optimierung: Du berätst Kunden strategisch, entwickelst individuelle Benefit-Programme und identifizierst Verbesserungspotenziale in bestehenden Systemen zur nachhaltigen Mitarbeiterbindung. Dein Profil - Du hast eine abgeschlossene kaufmännische Ausbildung oder einen vergleichbaren Abschluss und bringst mehrjährige Berufserfahrung mit – idealerweise im Großkundenmanagement, Projektmanagement oder Customer Success Management. - Du verfügst über fundierte Kenntnisse in HR- und Steuerthemen, idealerweise ergänzt durch Erfahrung im Bereich Compensation & Benefits. - Du überzeugst durch ausgeprägte Serviceorientierung, Empathie, Kommunikationsstärke und Durchsetzungsvermögen – besonders in der Beratung und Betreuung anspruchsvoller Kund*innen. - Du arbeitest selbstständig, strukturiert und lösungsorientiert, bringst starke Planungs- und Organisationsfähigkeiten mit und bist sicher im Umgang mit kaufmännischen Themen. - Du beherrschst Deutsch und Englisch verhandlungssicher und bringst solide Projektmanagement-Skills sowie eine Affinität zu technischen Themen mit. Was Dich erwartet - Flexible Arbeitszeiten, modernes Büro auf Fuerteventura oder remote auf den kanarischen Inseln - Workation mit Extras: Bis zu 4 Wochen EU-Workation pro Jahr – inkl. Flug & Unterkunft bei Wahl des Standorts München - Faire Konditionen: 30 Urlaubstage, unbefristeter Vertrag & private Zusatzkrankenversicherung - Attraktive-Vergütung: Überdurchschnittliches Gehalt im Landesvergleich - Einfacher Start: Unterstützung bei der NIE-Nummer & Behördengängen und ein herzliches Team vor Ort Bitte beachte: Das Bewerbungsverfahren wird zentral über die ValueNet Group koordiniert. Gemeinsam Vielfalt leben Bei ValueNet fördern wir aktiv Vielfalt und Chancengleichheit. Wir laden Menschen aller Hintergründe ein, sich zu bewerben – unabhängig von Hautfarbe, Nationalität, Religion, Weltanschauung, sexueller Orientierung, Geschlechtsidentität, Alter oder Behinderung. Denn Vielfalt bereichert unser Team und schafft Raum für Innovation und gemeinsame Erfolge. Werte, die verbinden Nachhaltigkeit ist für ValueNet mehr als ein Wort – sie ist fester Bestandteil unseres Handelns, unserer Produkte und Dienstleistungen. Begeisterung, Vertrauen, Mut und Verantwortung prägen unsere Kultur. Wir setzen uns aktiv für ein inklusives Umfeld ein, das die Individualität jedes Einzelnen respektiert und unsere gemeinsamen Ziele stärkt. Kontakt Kristina Muno Talent Acquisition Specialist Tel: +49 89 437803143 Mail: bewerbung@myvalbo.de Weitere Details zur Unternehmensgruppe *ValueNet Group – Unsere Unternehmensgruppe umfasst: - ValueNet HR & Digital GmbH - ValueNet HR IT Solutions SLU, S.COM - Steinsee Gastro & Event GmbH & Co. KG - BONAGO Incentive Marketing Group GmbH - encorePeople GmbH - daydreams Deutschland GmbH & Co. KG

