• lead scientific implementation of the Uncountable platform • restructure and contextualize customer data • use real-world customer experience to drive product development • work with both the customer success and sales team to configure data templates and scientific workflows • lead meetings and demos with new customers, running scientific due diligence • take ownership of the implementation process for new and potential customers

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. Position Summary We are currently expanding our team and inviting organized, service-driven individuals to step into the role of Travel Planning Specialist. In this position, you'll support clients by designing personalized vacation experiences from relaxing beach retreats to exciting international journeys—while working within a flexible remote environment. This opportunity is ideal for individuals who enjoy working with people, thrive in a detail-focused role, and are interested in developing professional skills within the travel industry. Structured training and continuous guidance are provided to help you succeed from the start. Primary Responsibilities - Guide clients through the vacation planning process from start to finish - Research and coordinate travel components such as airfare, resorts, cruises, tours, and excursions - Offer destination suggestions based on traveler preferences and interests - Communicate with clients through phone, email, and digital platforms - Build lasting relationships by delivering attentive customer support - Stay current on supplier updates, travel trends, and promotional opportunities - Confirm reservations and coordinate details with approved travel partners - Maintain organized and accurate client and booking records Ideal Candidate Profile - Enjoys helping others plan memorable experiences - Strong interpersonal and communication abilities - Comfortable working independently in a structured remote environment - Reliable time-management and organizational skills - Basic computer navigation and internet research skills - Must be 18 years of age or older - Must reside in the U.S., U.K., or another eligible region - Previous travel industry experience is not required training is included What We Offer - Flexible scheduling with remote work structure - Step-by-step onboarding and professional development support - Access to booking systems and travel supplier resources - Travel-related discounts and industry advantages - Advancement pathways for leadership and specialization opportunities

Opportunity Overview: Cohere is looking for a proactive Senior Implementation Manager to help lead implementations for new clients as we expand into new markets. In this customer-facing role, you’ll coordinate all activities needed for a successful launch and work closely with teams across the company. You’ll partner with Solutions during sales and pre-implementation planning, and with Customer Success to support ongoing customer growth after launch. You’ll also help shape our implementation best practices and contribute to building a standardized playbook for future customers. This role is critical in ensuring our early customers succeed and in supporting Cohere’s continued growth. You’ll report to the Director of Implementation and collaborate with both commercial and clinical teams. If you’re passionate about using technology to improve patient experience, drive clinical excellence, and strengthen healthcare operations, we’d love to talk to you. What you’ll do: - Own overall implementation from end to end, both internally and externally with client teams - Partner with the solutions team in moving from pitch to close by serving in an internal project management capacity - Work closely with solutioning and product strategy teams to convert initial launch and expansion vision into tactical implementation plans - Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization - Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities - Build strong relationships with cross-functional teams, both externally and within Cohere - Project manage and monitor the implementation process, working closely with clients, vendor partners, and Cohere teams - Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables - Track and report on implementation progress and key risks and issues - Refine implementation best practices and create an efficient and repeatable model for future clients - Work collaboratively to define and optimize processes for effectiveness, efficiency, and consistency - Support the creation of a playbook to guide process for implementing with additional customers What you’ll need: - 6-7 years of experience in healthcare working with payers, flexible mindset - progress over polish, able to exhibit comfortableness with ambiguity - Exceptional communication skills with strong interpersonal skills and experience in customer-facing roles - Experience working in a fast paced environment and ability to quickly ramp up and understand the technical work of many different teams - Organized and detail-oriented with demonstrated success running a implementation work, including project plan definition through execution - High level technical knowledge and understanding to be able to liaise with and understand product, development and engineering teams’ tasks - Intellectually curious, able to self-start solution discovery (exhibits owner mentality) - Prior experience and high level of comfort working in powerpoint (including storytelling via slides), microsoft project, monday.com, and excel Pay & Perks: 💻 Fully remote opportunity with about 25% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Flexible Time Off + Company Holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance  The salary range for this position is $118,000 to $148,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Behavioral Interview(s) - Case Study *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal. #LI-Remote #BI-Remote

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io. Why This Role Is Important To Arcadia At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience. Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers. The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams. What Success Looks Like In 3 months - Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives - Manage components of the implementation such as integration workstreams In 6 months - Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration - Independently manage multiple components of the implementation, including data integration and module implementations In 12 months - Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform - Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices - Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation What You'll Be Doing - Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live - Educating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy - Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status - Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities - Responsible for customer communications. Owning all standing and ad-hoc project meetings - Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind - Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture - Clearly communicating program/project status, issues, risks, plans, etc. to senior management - Performing other related duties as assigned or requested What You'll Bring - Bachelor’s degree in related field - At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks - Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform - Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL Would Love for You to Have - Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders - Strong problem solving, interpersonal, and organizational skills - Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams What You'll Get - Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care - A flexible, remote friendly company with personality and heart - Employee driven programs and initiatives for personal and professional development - Be a member of the Arcadian and Barkadian Community This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.