Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io. Why This Role Is Important To Arcadia At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience. Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers. The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams. What Success Looks Like In 3 months - Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives - Manage components of the implementation such as integration workstreams In 6 months - Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration - Independently manage multiple components of the implementation, including data integration and module implementations In 12 months - Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform - Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices - Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation What You'll Be Doing - Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live - Educating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy - Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status - Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities - Responsible for customer communications. Owning all standing and ad-hoc project meetings - Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind - Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture - Clearly communicating program/project status, issues, risks, plans, etc. to senior management - Performing other related duties as assigned or requested What You'll Bring - Bachelor’s degree in related field - At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks - Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform - Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL Would Love for You to Have - Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders - Strong problem solving, interpersonal, and organizational skills - Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams What You'll Get - Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care - A flexible, remote friendly company with personality and heart - Employee driven programs and initiatives for personal and professional development - Be a member of the Arcadian and Barkadian Community This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

• Support the end to end onboarding of new customers and help ensure a smooth and timely launch • Guide customers through platform setup including ordering cards, configuring spend controls, funding accounts, and preparing to transact • Track onboarding progress, timelines, and outstanding tasks across multiple customer implementations • Communicate clearly with customers through email, phone, and screen share sessions • Partner with Sales, Customer Success, Risk, and Support teams to remove obstacles and keep implementations on track • Become a subject matter expert on the PEX platform and best practices • Identify patterns, gaps, or recurring issues in onboarding and suggest improvements • Help document and refine processes, templates, and implementation playbooks

Job Description: Consideration will only be given only to candidates living in the Louisville Metro area. ESSENTIAL JOB FUNCTIONS - Verifies client’s mental health, intellectual disability, and/or substance abuse benefits and obtains initial authorization and subsequent authorizations, as determined by guarantor. - Verifies all commercial and Medicare Advantage plans for agency at intake and all reports related to changes to these guarantors. - Works daily reports to move authorizations through life cycle of authorization from intake to discharge. - Communicates guarantors needs to operations staff. - Pulls necessary information from charts for retro reviews and appeals. - Collaborates and educates operations staff on authorization process and status of their client’s request. - Implements tracking system to obtain future authorizations and any other maintenance needed by guarantor. - Resolves billing problems and/or receives insurance updates. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. EDUCATION - High School diploma: Associate degree preferred. EXPERIENCE - Two years of administrative experience. REQUIREMENTS - Excellent observation skills, analytical thinking, problem-solving, and good verbal and written communication skills. - Basic knowledge of managed care and reimbursement concepts - Knowledgeable of medical terminology, CPT, HCPC, and revenue codes - Excellent customer service skills PHYSICAL DEMANDS - The position requires lifting up to 20 pounds, with frequent lifting and/or carrying of items weighing up to 10 pounds. - Occasional minor discomfort from continual exposure to a video display terminal. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focusing on customer service responsiveness and continuous quality improvement. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards. Time Type: Full time We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services. - Health & Wellness - Medical Coverage - Dental Coverage - Vision Coverage - Flexible Spending Account - Health Savings Account - Short Term Disability - Long Term Disability - Company Paid - Financial Wellbeing - Competitive Compensation Packages - Life Insurance - Company Paid - Accidental Death & Dismemberment Insurance - Company Paid - 403b Retirement Plan with Company Funded Matching - Retirement and Financial Planning Services - Career Development and Growth - Tuition Assistance Plans - Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness) - Student Loan Repayment Assistance - Clinical Supervision toward licensure and reimbursement for certain license applications - At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education - Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us - Leadership Academy for our rising stars, supervisors, and leaders - Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes - Work Life Balance - Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays) - Flexible Work Schedules to promote a Healthy Work Life Balance - Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job Summary: We are seeking a detail-oriented and passionate Remote Itinerary Planning Specialist to assist clients in crafting, organizing, and booking personalized travel experiences. The ideal candidate will manage complex travel logistics, communicate with suppliers, and ensure smooth, memorable trips, often working within a remote and flexible structure. Key Responsibilities - Develop detailed, tailored travel itineraries based on client preferences, budgets, and goals. - Support or manage travel reservations, including flights, hotels, transportation, and excursions. - Act as the primary point of contact for trip planning, providing timely updates, and offering support before and during trips. - Create and manage documents, including itineraries, confirmation vouchers, and necessary travel paperwork. - Resolve any booking issues, delays, or emergencies promptly. Required Skills  - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Must be at least 18 years old Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain What We Offer - Fully remote and flexible work environment. - Ongoing training and professional development support. - Travel perks and industry-related discounts.