• Support the end to end onboarding of new customers and help ensure a smooth and timely launch • Guide customers through platform setup including ordering cards, configuring spend controls, funding accounts, and preparing to transact • Track onboarding progress, timelines, and outstanding tasks across multiple customer implementations • Communicate clearly with customers through email, phone, and screen share sessions • Partner with Sales, Customer Success, Risk, and Support teams to remove obstacles and keep implementations on track • Become a subject matter expert on the PEX platform and best practices • Identify patterns, gaps, or recurring issues in onboarding and suggest improvements • Help document and refine processes, templates, and implementation playbooks

Job Description: Consideration will only be given only to candidates living in the Louisville Metro area. ESSENTIAL JOB FUNCTIONS - Verifies client’s mental health, intellectual disability, and/or substance abuse benefits and obtains initial authorization and subsequent authorizations, as determined by guarantor. - Verifies all commercial and Medicare Advantage plans for agency at intake and all reports related to changes to these guarantors. - Works daily reports to move authorizations through life cycle of authorization from intake to discharge. - Communicates guarantors needs to operations staff. - Pulls necessary information from charts for retro reviews and appeals. - Collaborates and educates operations staff on authorization process and status of their client’s request. - Implements tracking system to obtain future authorizations and any other maintenance needed by guarantor. - Resolves billing problems and/or receives insurance updates. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. EDUCATION - High School diploma: Associate degree preferred. EXPERIENCE - Two years of administrative experience. REQUIREMENTS - Excellent observation skills, analytical thinking, problem-solving, and good verbal and written communication skills. - Basic knowledge of managed care and reimbursement concepts - Knowledgeable of medical terminology, CPT, HCPC, and revenue codes - Excellent customer service skills PHYSICAL DEMANDS - The position requires lifting up to 20 pounds, with frequent lifting and/or carrying of items weighing up to 10 pounds. - Occasional minor discomfort from continual exposure to a video display terminal. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focusing on customer service responsiveness and continuous quality improvement. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards. Time Type: Full time We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services. - Health & Wellness - Medical Coverage - Dental Coverage - Vision Coverage - Flexible Spending Account - Health Savings Account - Short Term Disability - Long Term Disability - Company Paid - Financial Wellbeing - Competitive Compensation Packages - Life Insurance - Company Paid - Accidental Death & Dismemberment Insurance - Company Paid - 403b Retirement Plan with Company Funded Matching - Retirement and Financial Planning Services - Career Development and Growth - Tuition Assistance Plans - Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness) - Student Loan Repayment Assistance - Clinical Supervision toward licensure and reimbursement for certain license applications - At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education - Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us - Leadership Academy for our rising stars, supervisors, and leaders - Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes - Work Life Balance - Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays) - Flexible Work Schedules to promote a Healthy Work Life Balance - Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job Summary: We are seeking a detail-oriented and passionate Remote Itinerary Planning Specialist to assist clients in crafting, organizing, and booking personalized travel experiences. The ideal candidate will manage complex travel logistics, communicate with suppliers, and ensure smooth, memorable trips, often working within a remote and flexible structure. Key Responsibilities - Develop detailed, tailored travel itineraries based on client preferences, budgets, and goals. - Support or manage travel reservations, including flights, hotels, transportation, and excursions. - Act as the primary point of contact for trip planning, providing timely updates, and offering support before and during trips. - Create and manage documents, including itineraries, confirmation vouchers, and necessary travel paperwork. - Resolve any booking issues, delays, or emergencies promptly. Required Skills  - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Must be at least 18 years old Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain What We Offer - Fully remote and flexible work environment. - Ongoing training and professional development support. - Travel perks and industry-related discounts.

Traveler Success Specialist 📍 Remote | 🕒 Full-Time | 💼 Non-Exempt Role Summary The Traveler Success Specialist plays a key role in delivering a seamless experience for travel clinicians by supporting payroll inquiries, ensuring accurate documentation, and partnering closely with recruiting and operations teams. This role blends customer support, operational coordination, and payroll/billing assistance, requiring strong attention to detail, problem-solving skills, and a commitment to delivering a high-quality experience. Works Closely With Recruiters, Recruitment Leaders, Payroll, Accounting, Operations, and Customer Support teams to ensure accurate pay, compliant submissions, and a strong clinician experience. Key Responsibilities - Serve as the primary point of contact for clinician payroll inquiries, including pay, stipends, deductions, and pay statements - Troubleshoot and resolve payroll and billing discrepancies in partnership with internal teams - Perform payroll and billing corrections while managing critical deadlines - Support recruiting teams by preparing submission-ready resumes and ensuring candidate profiles meet client requirements - Audit candidate documentation for accuracy, completeness, and compliance - Manage inbound communication across chat, phone, and messaging platforms - Provide professional, empathetic support and de-escalate sensitive situations when needed - Assist with lead engagement efforts and route qualified candidates to recruiting teams - Maintain accurate documentation across systems and ensure compliance standards are met - Identify opportunities to improve workflows and enhance the overall traveler experience - Uphold our Core Values Required Qualifications - Strong problem-solving and critical thinking skills - Excellent communication and customer service abilities - Ability to manage multiple priorities in a fast-paced environment - High attention to detail and commitment to accuracy - Ability to navigate multiple systems and platforms - Proficiency in Microsoft Office (Outlook, Word, Excel) - Ability to handle sensitive conversations with professionalism and empathy Preferred Qualifications - Experience supporting payroll, billing, or financial inquiries - Experience in staffing, healthcare staffing, or recruiting operations - Experience with UKG, CRM systems, or customer communication platforms Core Values Own Your Relationships – Be someone others can count on Own the Outcome – Deliver results through accountability and follow-through Obsess Over the Experience – Make every interaction meaningful Act with Integrity & Respect – Do what’s right, always Comp & Benefits $20-$22 per hour - Benefits (Start Day 1!): Medical, Dental, Vision, Life, and Long-Term Disability Short-Term Disability, Accident, Critical Illness Legal Assistance, Identity Protection, Pet Coverage Retirement Plan with Employer Match Generous vacation plan + 8.5 paid holidays Why You’ll Love This Role You’ll be at the center of the traveler experience—supporting clinicians, partnering across teams, and making a direct impact on both accuracy and satisfaction.