ResMed

Role Description The Order Quality Coordinator, within the Customer Support job family, is responsible for communicating with customers before and after a sale via phone, email, chat, or social media to support therapy status, adherence, and equipment or supply orders. This role ensures the accuracy, quality, and timely processing of client and sales orders while maintaining compliance with established standards and collaborates with clients and cross-functional teams to deliver high-quality service, resolve issues, and support operational and service objectives. - Review and validate high-volume customer orders to ensure accuracy, completeness, and compliance with client-specific processes and quality standards - Process and manage orders for medical equipment and supplies, including data entry, system updates, and client record maintenance - Research and resolve order discrepancies, escalate issues as needed, and support order completion in partnership with internal teams - Collaborate with sales, support, and cross-functional teams to maintain service quality, meet operational goals, and support client needs - Document order issues, resolutions, and findings; communicate insights and provide performance metrics to stakeholders - Support proactive service delivery by identifying trends, risks, and process improvement opportunities - Perform audits and ensure adherence to established procedures and quality assurance standards - Manage workload, track deadlines, and deliver timely results in a high-volume, fast-paced environment - Maintain confidentiality while addressing the unique needs of clients and patients - Assist with reporting, training support, process updates, and additional responsibilities as assigned Qualifications - High school education or GED required - 1–3 years of experience in customer service, order processing, or a related role - Experience in high-volume data entry, order management, or quality review environments preferred - Proficiency in Microsoft Office and familiarity with CRM/order management systems (e.g., Brightree, Snap, or similar) preferred - DME or related work experience preferred - Comfortable working both independently and as part of a team - Able to juggle multiple priorities and stay organized in a fast-paced environment - Detail-oriented, with a focus on catching errors and ensuring accuracy - Strong communication skills, with the ability to clearly document and explain information - Problem-solver who can investigate issues and find effective solutions - Interested in identifying trends and helping improve processes - Self-motivated, organized, and proactive in getting work done - Handles sensitive patient and client information with care and confidentiality Benefits - Comprehensive medical, vision, dental, and life insurance - AD&D, short-term and long-term disability insurance - Sleep care management - Health Savings Account (HSA) - Flexible Spending Account (FSA) - Commuter benefits - 401(k) - Employee Stock Purchase Plan (ESPP) - Employee Assistance Program (EAP) - Tuition assistance - Fifteen days Paid Time Off (PTO) in the first year of employment - 11 paid holidays plus 3 floating days - 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

• Own, develop, and maintain the Global Revenue CCaaS Product Roadmap • Ensure continuous roadmap alignment with the Global Revenue CRM Product Manager • Maintain deep, current knowledge of CCaaS platforms • Apply prior real-world CCaaS implementation experience to guide roadmap decisions • Present and robustly defend product strategy, architectural recommendations, and roadmap priorities to global leaders and executive stakeholders • Drive a globally harmonized approach to contact center operations • Partner closely with GTS and Revenue Technology leadership to define integrated platform strategies • Collaborate with regional Customer Service and Revenue teams to ensure consistent adoption of global standards and platforms • Lead cross-functional workshops to surface requirements, define user stories, and identify opportunities for automation • Establish and chair the Global CCaaS Change Control Board • Independently gather global requirements and translate them into implementation-ready user stories • Develop and maintain a unified global backlog of CCaaS and Service Intelligence requirements • Partner with delivery teams throughout design, implementation, and stabilization phases • Measure adoption, performance, and business impact of CCaaS capabilities

Title: Territory Manager- Charleston, South Carolina Location: Charleston, SC, United States Job Description: time type Full time job requisition id JR_051403 What is Virtuox Virtuox is an Independent Diagnostic Testing Facility (IDTF) and a ResMed company. We test patients for sleep apnea, cardiac arrhythmia, and hypoxemia, all from the comfort of their home. A physician orders a test, we ship a device directly to the patient, they complete the study, we interpret the results, and the report goes back to the ordering provider so they can act. It sounds simple. The operational and clinical complexity behind it is not. We run this across multiple test types, each with its own workflow, device, clinical protocol, and regulatory requirements, and we're building the technology to make it all faster, more automated, and more scalable. JOB SUMMARY The Territory Manager (TM) is responsible for managing and growing an assigned sales territory for Virtuox, a Resmed company and national leader in home diagnostic testing services. The TM serves as the primary field representative to physicians, healthcare providers, hospitals, health systems, and strategic channel partners, acting as both a trusted clinical resource and ambassador for the company. The TM is responsible for driving growth across Virtuox’s diagnostic service lines, including Home Sleep Testing (HST), Ambulatory Cardiac Monitoring (ACM), Overnight Pulse Oximetry (POX), and related diagnostic solutions. Responsibilities include prospecting, developing new business, expanding existing accounts, educating providers on clinical and operational workflows, and supporting implementation and ongoing account success. The TM is expected to develop strong relationships within assigned territories, maintain a high level of clinical and operational knowledge, and execute territory growth strategies aligned with company goals. The role requires consistent activity tracking, opportunity management, and collaboration with internal operational, clinical, and sales support teams. The ideal candidate for this role would be located within a reasonable distance of Charleston, South Carolina or remote anywhere in Charleston, South Carolina. The expectation will be for this individual to cover all of Charleston, South Carolina region. Let's talk about responsibilities: - Achieve revenue goals for service sales and all assigned product lines - In-service and educate new and existing accounts - Manage all aspects of the assigned territory while meeting or exceeding performance goals - Provide daily updates on sales activity, competition, and business opportunities - Accurately maintain CRM activity and submit required paperwork in a timely manner - Submit monthly expense reports and manage expenses within the approved budget - Collaborate with Product Managers to generate new business and expand existing accounts - Maintain comprehensive knowledge of all company product lines - Communicate effectively with Customer Experience and internal teams regarding customer needs - Complete issue resolution documentation in accordance with company policies - Report to management as directed, providing performance insights and territory assessments Let's talk about responsibilities: - Bachelor’s degree in Business, Healthcare, Marketing, or a related field - OR an equivalent combination of education and relevant experience - Minimum 2+ years of medical sales experience preferred (Healthcare, Medical, Pharmaceutical is a plus) - 4+ years of total sales experience with demonstrated success - Strong computer proficiency, including Outlook, Excel, Word, and PowerPoint - Excellent written, verbal, and interpersonal communication skills - Strong negotiation, analytical, and organizational skills ​Key Competencies - Customer Focus: Builds trusted relationships and prioritizes customer needs - Leadership & Collaboration: Represents the company positively and works cross-functionally - Change Agility: Adapts to evolving priorities and environments - Problem Solving: Analyzes challenges thoroughly and delivers effective solutions - Negotiation: Achieves results while maintaining strong relationships - Team Player: Contributes to a collaborative and positive work culture - Self-Confidence: Demonstrates sound judgment and accountability in decision-making Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Role Description The Senior Project Manager – SaaS Customer Implementations leads large-scale, customer-facing SaaS deployment projects from initiation through go-live and stabilization. This role ensures successful implementations that deliver measurable value and high customer satisfaction by managing complex, multi-workstream projects and collaborating with customers, internal teams, and third-party vendors. - Lead comprehensive delivery of complex SaaS implementation projects, covering scoping, requirements gathering, configuration, integration, testing, training, and go-live phases. - Develop and maintain detailed project plans, schedules, resource allocations, risk registers, communication strategies, and financial forecasts. - Manage multiple enterprise-level customer projects simultaneously, ensuring effective coordination and organization. - Guarantee all deliverables meet contractual obligations, quality standards, and professional services expectations. - Act as the primary customer contact throughout the implementation lifecycle, setting and managing expectations. - Facilitate customer workshops, requirements sessions, status meetings, and executive briefings. - Identify, track, and resolve risks, issues, and dependencies proactively; manage change requests while ensuring alignment with scope and budget. - Maintain robust program management processes including RAID logs, decision tracking, and governance reporting. - Collaborate with Product, Technical Services, Consulting, Support, and Training teams on solution design, integration, and testing readiness. - Own project financials, including budgeting, forecasting, burn rate analysis, and protecting revenue and margins. - Support Sales in pre-sales activities through scoping, estimating, deployment planning, and customer presentations. - Mentor junior project managers or coordinators and contribute to standardized implementation methodologies. - Lead post-implementation reviews, document lessons learned, and promote continuous improvement. - Champion delivery excellence, customer value realization, and scalable implementation practices. - Travel approximately 25% to customer sites, company offices, or industry events in the United States. Qualifications - Bachelor’s degree in Business, Technology, or Healthcare. - Minimum of 5 years project management experience, including at least 3 years managing SaaS customer-facing implementations. - PMP Certification. - Proven ability to manage enterprise-scale projects with multiple workstreams and complex customer environments. Requirements - Strong knowledge of project accounting, budgeting, forecasting, and resource management. - Experience leading cross-functional teams without direct authority. - Background in complex integrations, interfaces, infrastructure components, or third-party vendor management. - Excellent communication and stakeholder influence skills across all organizational levels. - Experience in regulated industries or healthcare settings. - Demonstrated collaboration skills, building trust and fostering open communication. - Lean Six Sigma Green Belt or Black Belt certifications. - Experience with SaaS implementations in healthcare, pharmacy, or post-acute care sectors. - Proficiency in project management tools such as Smartsheet, Jira, MS Project, or similar. - Experience working in global, matrixed organizations. - Strong customer focus with the ability to guide clients through change. - Strategic problem-solving and conflict-resolution capabilities. - Ability to simplify complexity and communicate clearly. - Strong organizational skills and attention to detail. - Adaptability to fast-paced SaaS environments. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA) and Flexible Spending Account (FSA). - Commuter benefits. - 401(k) plan. - Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP). - Tuition assistance. - Flexible Time Off (FTO). - 11 paid holidays plus 3 floating days. - 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Role Description - Manage and oversee the revenue cycle process for DME/HME services, ensuring timely and accurate billing, claims submission, and payment posting. - Conduct thorough AR follow-up and denial management, working closely with the billing teams to resolve outstanding issues and minimize AR aging. - Maintain a comprehensive understanding of US payer policies, rules, and regulations, with a particular focus on Medicare, Medicaid, and other relevant insurance plans. - Collaborate with internal teams, including billing, coding, and compliance, to ensure accurate and compliant claim submissions. - Stay up-to-date with industry changes, including coding and billing requirements, reimbursement guidelines, and regulatory updates. - Assist with internal and external audits, ensuring compliance with regulatory and contractual obligations. - Participate in quality control activities, conducting audits and providing recommendations for process improvements. Qualifications - 2 years of hands-on experience in revenue cycle management within the DME/HME specialty. - Strong knowledge and experience with AR follow-up and denial management processes. - In-depth understanding of US payer management, including Medicare, Medicaid, and commercial insurance. - Excellent written and verbal communication skills, with the ability to effectively communicate with internal teams, clients, and payers. - Detail-oriented with exceptional analytical and problem-solving skills. - Previous experience as an auditor and quality control specialist is preferred, but not mandatory. - Ability to work independently and in a team-oriented environment. - Strong organizational skills with the ability to prioritize tasks and meet deadlines. - Up-to-date knowledge of coding and billing regulations, reimbursement guidelines, and industry trends. Requirements - Bachelor’s degree (preferred). - 2 years of related experience (preferred). - Proficiency in using Brightree software is highly preferred. - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Benefits - Joining us is more than saying “yes” to making the world a healthier place. - Discover a career that’s challenging, supportive, and inspiring. - A culture driven by excellence helps you not only meet your goals but also create new ones. - Focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace. - Thrive on the innovative ideas generated by a diverse workforce. Company Description We commit to respond to every applicant.

Role Description CCaaS Product Manager with a growth mindset, focused on driving contact center transformation through innovation, stakeholder collaboration, and employee and customer-centric product delivery. We are undergoing global service transformation and are seeking a collaborative, strategic, and execution-focused Global Revenue CCaaS Senior Product Manager to lead the evolution of Resmed’s global contact center technology ecosystem. This role is responsible for defining and driving the product strategy, roadmap, governance, and operational alignment across key platforms including: - RingCentral - NICE inContact - Salesforce Service Cloud - RightAnswers Knowledge Management - Observe.ai Service Intelligence This senior-level position requires a highly independent leader with deep hands-on expertise in CCaaS technologies and a strong understanding of modern contact center operations. The ideal candidate combines practitioner-level platform knowledge with a growth mindset and the ability to identify innovative, data-driven opportunities that accelerate customer service transformation and operational excellence. The successful candidate will bring demonstrated experience implementing and optimizing CCaaS solutions within complex, enterprise-scale global environments, with particular expertise in NICE inContact. They must be comfortable influencing at all levels of the organization, confidently presenting and defending product strategies, prioritization decisions, and roadmap recommendations to both technical and business stakeholders. This role requires exceptional collaboration and partnership skills, working closely with regional service leaders, business stakeholders, and Global Technology Solutions (GTS) teams to ensure solutions align with enterprise priorities, architectural standards, and evolving customer needs. Given the strong intersection between CRM and CCaaS capabilities, the role will also partner closely with the Global Revenue CRM Product Manager to deliver aligned roadmaps, coordinated delivery sequencing, and seamless customer and agent experiences across all touchpoints. The Global Revenue CCaaS Senior Product Manager is ultimately accountable for the ongoing definition, refinement, communication, and execution of the Global Revenue CCaaS Product Roadmap, ensuring strategic alignment, scalable platform capabilities, and measurable business value across the enterprise. Responsibilities - Strategic Leadership & Global Alignment - Own, develop, and maintain the Global Revenue CCaaS Product Roadmap, ensuring priorities align with business needs, technology capabilities, and enterprise strategy. - Ensure continuous roadmap alignment with the Global Revenue CRM Product Manager, recognizing shared dependencies and opportunities for integrated innovation. - Maintain deep, current knowledge of CCaaS platforms, with hands-on understanding of NICE inContact, including routing strategies, IVR/IVA design, agent workflows, and reporting. - Apply prior real-world CCaaS implementation experience to guide roadmap decisions, anticipate delivery risks, and ensure operational feasibility. - Present and robustly defend product strategy, architectural recommendations, and roadmap priorities to global leaders and executive stakeholders. - Drive a globally harmonized approach to contact center operations while respecting regional requirements and constraints. - Stakeholder Collaboration & Influence - Partner closely with GTS and Revenue Technology leadership to define integrated platform strategies across CCaaS, CRM, and Service Intelligence ecosystems. - Serve as a hands-on thought partner to GTS, leveraging implementation experience to align on solution design, sequencing, and delivery approach. - Collaborate with regional Customer Service and Revenue teams to ensure consistent adoption of global standards and platforms. - Lead cross-functional workshops to surface requirements, define user stories, and identify opportunities for automation, AI, quality improvement, and efficiency gains. - Establish and chair the Global CCaaS Change Control Board, ensuring transparent governance and prioritization across regions and functions. - Act as a strategic advisor, influencing organizational direction through data-driven insights, best practices, and deep technical understanding. - Requirement Discovery, Backlog Ownership & Roadmap Execution - Independently gather global requirements and translate them into implementation-ready user stories and functional specifications. - Develop and maintain a unified global backlog of CCaaS and Service Intelligence requirements, co-prioritized with business partners and GTS. - Align roadmap planning with CRM product leadership to ensure complementary delivery of sequencing and shared integration milestones. - Evaluate platform capabilities and dependencies across NICE inContact, RingCentral, Salesforce, and Service Intelligence tools, supporting GTS in technical solutioning. - Partner with delivery teams throughout design, implementation, and stabilization phases to ensure solutions are scalable, supportable, and adopted. - Measure adoption, performance, and business impact of CCaaS capabilities and continuously refine the roadmap based on insights and outcomes. - Guide the implementation and optimization of AI-driven capabilities such as Real-Time Agent Assist, AutoQA, sentiment analysis, and interaction analytics. Qualifications - 8+ years of experience in CCaaS technology, contact center operations, or product management supporting large-scale customer service organizations. - Proven track record of successfully leading or contributing to CCaaS platform implementations, enhancements, or global rollouts with a practical knowledge of emerging technologies. - Hands-on, practical experience with NICE inContact, including routing, IVR/IVA design, agent experience, reporting/analytics, and skills-based routing and experience with deploying self-serve processes and Agentic AI. - Experience supporting global service operations across multiple regions and time zones. - Demonstrated ability to operate independently in a senior PM capacity with minimal oversight while developing, managing, and communicating a multi-region product roadmap. - Experience deploying productivity tools and Agentic AI and using Service intelligence platforms in a contact center setting. - Experience collaborating closely with CRM product teams and understanding CRM–CCaaS integration patterns. - Strong partnership skills with technical teams (GTS or equivalent), aligning roadmap direction with architectural feasibility and execution realities. - Excellent communication, influence, and executive presentation skills. - Experience with Salesforce Service Cloud. Preferred - Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM). - Experience with RingCentral, NICE, Right Answers Knowledge platform, and AI-driven Service Intelligence platforms. - Experience with Jira or Asana. - Prior experience in a global Customer Service or Revenue Operations environment. - Strong interpersonal and communication skills and comfort in an open cross-functional environment. - Demonstrate strategic problem-solving and analytical thinking capability. Interview Note Candidates should expect to discuss prior CCaaS implementation experience, including platform decisions, delivery challenges, lessons learned, and measurable business outcomes. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

• Manage and grow an assigned sales territory for Virtuox • Serve as the primary field representative to physicians, healthcare providers, hospitals, health systems, and strategic channel partners • Drive growth across Virtuox’s diagnostic service lines (Home Sleep Testing, Ambulatory Cardiac Monitoring, Overnight Pulse Oximetry, etc.) • Develop strong relationships within assigned territories and execute territory growth strategies • Achieve revenue goals for service sales and all assigned product lines • Provide daily updates on sales activity and manage expenses within the approved budget

Role Description We're looking for a Senior PM who is equal parts systems thinker and builder. You'll own the core platform that makes Virtuox run, the workflows and automation that power everything from order intake through device fulfillment, interpretation routing, and billing. This isn't a role where you write specs and wait. You'll work closely with engineering in an AI-native development environment, move fast, and help define how a diagnostic platform operates at scale. We develop AI-native. That means AI isn't just in our product, it's embedded in how we design, build, and ship. We move from idea to working software quickly, and we expect our PMs to be curious and capable in that environment. Experience working with AI tools, whether at work or through your own exploration matters here. What You'll Own - End-to-end diagnostic workflows; order intake, insurance eligibility, device fulfillment, billing and denial management - Automation depth across the platform; reducing manual effort and human dependency in the critical path - Exception handling and observability infrastructure - The roadmap that balances foundational investment with delivery velocity What You'll Do - Define and maintain the platform roadmap with clear prioritization and tradeoff logic - Partner with engineering to ship reliable, scalable solutions across multiple test types - Drive automation that reduces cost per study, cycle time, and manual touches - Establish metrics that tell you whether the system is actually healthy - Work cross-functionally with clinical, operations, and compliance stakeholders - Identify where AI meaningfully improves how the platform operates, and help make it happen What Success Looks Like - Workflows are automated, observable, and reliable across all test modalities - Engineering has what they need to move fast without reinventing the wheel - The platform scales volume without scaling manual effort - Measurable reduction in cost per study, cycle time, and denial rate Qualifications - 3-5+ years of product management experience - Proven track record of owning and shipping a product while working closely with engineering teams - Demonstrate ability to manage complex stakeholder environments with competing priorities - Comfort with ambiguity and complex cross-team dependencies - Hands-on experience with AI tools, at work or on your own time - Healthcare, diagnostics, or regulated environment experience is a plus Benefits - Joining us is more than saying “yes” to making the world a healthier place. - It’s discovering a career that’s challenging, supportive and inspiring. - A culture driven by excellence helps you not only meet your goals, but also create new ones. - We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace. - We thrive on the innovative ideas this generates.

• Achieve revenue goals for service sales and all assigned product lines • In-service and educate new and existing accounts • Manage all aspects of the assigned territory while meeting or exceeding performance goals • Provide daily updates on sales activity, competition, and business opportunities • Accurately maintain CRM activity and submit required paperwork in a timely manner • Submit monthly expense reports and manage expenses within the approved budget • Collaborate with Product Managers to generate new business and expand existing accounts • Maintain comprehensive knowledge of all company product lines • Communicate effectively with Customer Experience and internal teams regarding customer needs • Complete issue resolution documentation in accordance with company policies • Report to management as directed, providing performance insights and territory assessments

Role Description The Senior Sales Compensation Planning Analyst is responsible for driving the implementation and management of the sales compensation plan to motivate ResMed’s sales force to achieve sales goals, providing recommendations on quota methodology, and providing on-going reporting and analysis of key factors impacting sales compensation plans. - Partner with Leadership to align the Sales Comp plan design and business strategy. - Work with Sales and Operations leadership with Sales Coverage planning and modeling. - Help design and revise compensation plans that attract and retain top talent while aligning with our strategic goals and financial parameters. - Conduct simulations and scenario analyses to forecast the impact of compensation changes. - Calculates commission/incentive award payments to the Sales team based on Quota or Commission/SaaS comp plan structure. - Builds the payout models, distributes statements, and prepares rankings. - Provide structured and well-researched data-driven Sales recommendations to the sales leadership team. - Resolves reconciliation issues and maintains/audits information needed to track revenue. - Analyzes sales performance results, prepares commission expense reports, presentations, and recommendations for sales and/or finance management. - Perform other ad hoc financial and sales analysis projects as needed involving KPI, competitive markets, sales operations, sales promotions, marketing programs and channel management, etc. - Networks with senior internal and external personnel in own area of expertise. - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead). Qualifications - Experience in Sales Comp plan design. Both SaaS and Product background. - Familiarity with incentive plan structures; bookings and revenue-based incentive plans, SaaS comp models, quotas models, accelerators, pay mix, leverage points, industry standard OTE. - Strong analytical capabilities and experience creating, deploying & administering sales tools. - Ability to manage multiple tasks and projects while delivering results in a timely manner. - Excellence in attention to detail and accuracy. - Strong data reporting/analysis tools. - Ability to successfully achieve set deadlines. - Strong organizational and communication skills along with the desire to work with little supervision. - Requires a minimum B.S./B.A. in Business, Finance or Economics. Requirements - Experience within the medical device, regulated healthcare, and/or high-tech (hardware) industries highly preferred. - Distinguished by additional specialized knowledge in breadth and/or depth, as well as record of success in sales. - Viewed as an expert in the field. - May have a leadership role. - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. - Has expert level knowledge of company products and services and may be tasked with introducing new products. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA) and Flexible Spending Account (FSA). - Commuter benefits. - 401(k) and Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP) and tuition assistance. - Flexible Time Off (FTO) with 11 paid holidays plus 3 floating days. - Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.