nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As an Associate Support Engineer, you will provide basic technical support and troubleshooting to customers, ensuring a high level of customer satisfaction. This role involves collaborating with senior support engineers and managers to handle customer accounts and resolve technical issues efficiently. Key Responsibilities: - Resolve customer issues using existing resources, like Knowledge Article, on first contact or escalate to Support Engineers. - Assist in providing basic support and troubleshooting for clients, escalating complex issues to technical support engineers as needed. - Collaborate with support engineers on the team, technical support engineers and managers to manage customer accounts and resolve technical support issues. - Follow standard practices in the documentation of customer interactions, issues, and resolutions in a customer relationship management (CRM) and/or ticketing system. - Maintain a high level of customer satisfaction through effective communication and timely resolution of issues. - Demonstrate basic knowledge of the nCino solution line - Monitor and respond to support tickets in a timely manner, ensuring service-level agreements (SLAs) are met. - Assist team in providing feedback to product development teams based on customer interactions and recurring issues. - Assist in the creation and maintenance of knowledge base articles and support documentation. - Perform basic system administration tasks as required. - Participate in training sessions to stay updated on the latest technologies and support practices. - Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors. - Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working. - Stay informed on AI advancements to drive continuous learning and scalable growth opportunities. Qualifications: - Undergraduate degree in a related field or equivalent education and experience. - Strong problem-solving skills and attention to detail. - Excellent communication skills, both written and verbal. - Ability to work collaboratively in a team environment. - Basic understanding of technical support principles and practices. - Willingness to learn and adapt to new technologies and processes. Desired: - Applicable certifications such as financial industry or AWS certifications - Previous experience in a technical support role - Familiarity with common software and hardware troubleshooting techniques - Ability to support in other timeframes If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com. Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: - A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. - 1:1 sparring with unicorn founders on a weekly basis - Community: Access to the top 0.1% of founders, peers and investors - Team building: Hiring top notch talent supported through our network (over 50,000 professionals) - Distribution: Support in reaching product-market-fit and building up a sales force / marketing machine - Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks - You will own, build, and run your startup in fields such as EdTech - You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management - You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs - You will receive intensive coaching to make your startup ready to raise millions in funding - You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements - You are based in Europe or the Americas or open to relocate - You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues - You have excellent communication skills in the English language Join us and build a €1B+ company with us!

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Junior L1 Genesys Support Engineer for Genesys Cloud-related projects to perform callflows minor updates, upgrades, changes, and timely resolve clients' issues, following EST time zone for work for full-time and full-remote employment. This is a great opportunity for a real quick learner, customer-focused technical individual, patient and attentive to detail person, who is ready to work in a team, willing to develop support services, and learn Genesys technology. This person will possess a demonstrable and successful background in understanding and managing clients’ inquiries, resolving reported issues by performing troubleshooting, and escalating everything else to the remaining tiers in the operating model. Please note that this position is aligned with US Eastern Time (EST). In Indian Standard Time (IST), the expected schedule is typically evening to early morning (around 6:30 PM – 3:30 AM IST) Responsibilities: - Receiving & processing requests per alerts & calls, within the defined SLA. - Clarification of the incoming request with the Customers, ticket creation, and routing of the ticket to L2 Engineer. - Timely reaction to calls and alerts - Following support procedures and participation in procedures improvement - Acknowledging alerts from the OpsGenie - Creating tickets - Implementing fixes of L1/L2 level according to pre-defined procedures Qualifications - Expertise in troubleshooting and root cause analysis, including log review and issue diagnostics. - Experience in Technical Support. - Understanding of SLA principles with the ability to work within SLA requirements. - High attention to detail and a responsible, patient approach to problem-solving. - Eagerness to grow and develop within Support Services. - Fast learner with a proactive mindset. - Collaborative team player with a continuous learning attitude. - Interest in developing knowledge of Genesys technologies. Additional Information We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: - A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. - 1:1 sparring with unicorn founders on a weekly basis - Community: Access to the top 0.1% of founders, peers and investors - Team building: Hiring top notch talent supported through our network (over 50,000 professionals) - Distribution: Support in reaching product-market-fit and building up a sales force / marketing machine - Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks - You will own, build, and run your startup in fields such as Longevity - You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management - You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs - You will receive intensive coaching to make your startup ready to raise millions in funding - You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements - You are based in Europe or the Americas or open to relocate - You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues - You have excellent communication skills in the English language Join us and build a €1B+ company with us!