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Atlassian Learning Solutions Specialist
Location
Philippines
Posted
100 days ago
Salary
0
Seniority
Mid Level
Job Description
Atlassian Learning Solutions Specialist
ServiceRocket
Role Description At ServiceRocket, we believe that learning is the engine behind customer success. As part of our Crew Member Learning Solutions Specialist, you will play a pivotal role in driving customer engagement through tailored learning and certification experiences. You will ensure that learning is seamlessly integrated into the customer journey, from onboarding to maturity. You will directly engage with customers to provide needs assessments, build training plans, and use data-driven tracking to ensure our customers aren't just using our tools, but mastering them. This is a unique opportunity to help shape the future direction of our customer education programs from the ground up. What you’ll do - Consult & Partner: Conduct comprehensive needs assessments to understand customers' business challenges and skill gaps through interviews and product usage data. - Design Custom Journeys: Create customized learning success plans for individual customers, recommending the right mix of courses, workshops, and documentation to hit their goals. - Master the Delivery: Manage the end-to-end execution of live learning activities, facilitating high-impact sessions and adapting based on real-time questions and needs. - Drive Adoption: Recommend specific strategies to increase the "learning maturity" of the customer organization, acting as a motivator and expert for technical or pedagogical questions. - Orchestrate Success: Work closely with content developers, account teams, and authorized training partners to coordinate high-impact learning experiences. - Measure Impact: Track and report on learning progress using data-driven metrics to demonstrate ROI to stakeholders. - Problem Solve: Proactively identify and resolve obstacles to customer learning success through consultative problem-solving. Qualifications - Technical Toolset Expertise: Deep understanding of the Atlassian ecosystem tool set (Jira, Confluence, JSM, etc.). - Facilitation Agility: Experienced in live training, able to improvise and adapt on the fly. - Client Mastery: 3+ years in customer-facing roles or technical experience with tools requiring training support. - Program Management: Experience in ideation, scheduling, and resource management for complex training programs. - Adult Learning Foundations: Strong proficiency in adult learning principles and performance consulting. - The "Founding" Mindset: Comfortable in a "first-of-kind" role, helping to build programs without a playbook. - Communication: Exceptional writing and presentation skills, able to articulate a vision for alignment across teams. Our Selection Process Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you to partner with. You will first meet our TA member in charge of the process, who will guide you throughout the entire journey and answer any questions you may have. Then you’ll meet the selection team and the executive of the area. Additional Information ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us . Recruiters will never request payments, ask for financial account information, or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected] . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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