• Manage the implementation of TeamDynamix' IT Service Management and Project Portfolio Management tools for an assigned book of clients. • Lead customers through all phases of project implementation, including planning, execution, monitoring, control, and effective project closure. • Deliver high-quality, high-value consulting services to enable clients to realize the value of the solution, and provide end-user and administrative training as part of consulting engagements. • Configure and test the solutions to ensure quality standards are met. • Address and resolve challenging client issues. • Manage project timelines and effectively handle multiple client assignments simultaneously. • Provide prompt and accurate project status updates to management. • Maintain complete client satisfaction throughout implementation projects.

Senior Technical Implementation Consultant - Demand Planning Location: Jacksonville, FL, Highlands Ranch, CO or Remote We exist to transform our customers and change lives Headquartered in Jacksonville, FL, RF-SMART® is a global software company focused on delivering world-class mobile supply chain management (SCM) applications for inventory management, manufacturing, shipping, and related supply chain arenas across industries.  If you are energized by transforming customers and changing lives by bringing software features to market that solve business problems, then RF-SMART may be right for you.  Who We're Looking For:  The Senior Technical Implementation Consultant will be responsible for the design, configuration, testing, and supporting the full implementation of the RF-SMART Demand Planning product. With a strong understanding of demand planning and supply chain operations, best practices and business processes, the Implementation Consultant will lead the implementation effort directly for our customers within the given and committed deadline. For the Senior Technical Implementation Consultant to be successful, they will need to have strong Project Management skills, proficiency in common PM frameworks, and a strong sense of industry best practices. The Implementation Consultant needs to be comfortable working on multiple projects at any given time with the ability to handle implementation timelines and commitments. The Implementation Consultant will play a key role in scaling our delivery model, optimizing implementation processes, and establishing best practices as we grow this solution across our customer base. What You'll Do:  Customer Consultancy - When engaging with Customers, quickly understands if there are any business issues and data challenges. - Assume the role of Trusted Advisor to customers and provide product information and best practice solutions in the areas of demand planning, inventory optimization, and item policies among others. - Review and edit requirements, specifications, business processes, and recommendations related to proposed solutions. - Based on prior experience and feedback from customers, communicate suggested product enhancements to the development team.  Product Implementation - You will act as the main point of contact throughout the implementation process; you will lead and perform all implementation tasks and assist customers with application design, setup, testing, implementation and user training.  - Deliver detailed implementation requirements and delivery plan to both internal resources as well as customers of the RF-SMART for Demand Planning application. - Develop functional and system design specifications for client product implementations and if system issues arise, assist Development and Support Teams in troubleshooting them. - Manage and participate in the following project activities: define functional and technical specifications; unit and integration testing during a project; Go-Live planning and Post-Go-Live Support activities. Stakeholder & Customer Engagement - Work effectively with team members and executives at all levels within customer organizations, ensuring a smooth and successful implementation. - Support Sales staff to position solutions to customer prospects. Provide project estimates to support the sales cycle. - Provide customer insights that can be built to strengthen the Demand Planning product offering.  What You Bring:  Communication & Ability to Influence - Self-motivated and can work on multiple projects independently. - Strong written and verbal communication and presentation skills are important. - Desire and drive to leave a lasting mark on the team, product roadmap and make meaningful contributions to the growth of the Demand Planning product line. - Experience indirectly leading a team or have a desire to grow into a leadership role. Domain Experience - Experience with inventory optimization, demand planning, forecasting, purchase order creation, distribution and manufacturing, ABC/XYZ, cycle stock or reorder points, among others relevant to the industry. - 5+ years of demand planning, inventory optimization and/or supply chain experience with one or more companies or customers/clients. - Project Management experience with ERP implementations preferred and experience with project management applications like MS Project, SmartSheet is an advantage. Education & Qualifications - Bachelor’s degree in a Supply Chain related discipline is preferred; other business management disciplines considered.  - Working knowledge of ERP supply chain software solutions and experience with NetSuite is an advantage.  - Proficiency in SQL and ability to pull data from various sources. - When needed, flexibility to work different time zones to accommodate business and customer needs. - Able to travel up to 30% to customer and company locations. If you're ready to take on a key role in a growing company, we’d love to hear from you. Apply now to join our team! Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Senior Product Director, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees. Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now

• Function as a technical expert across the customer lifecycle • Post-sales implementation and integrations (80%) • Selective involvement in pre-sales activities (20%) • Ensure seamless deployment, integration with OEM security tools • Successful adoption of Simbian’s AI SOC platform across enterprise and MSSP environments • Act as the primary technical point of contact post-sales • Troubleshoot complex technical issues related to integrations, deployments, and workflows • Collaborate with internal teams and OEM partners to ensure smooth implementations and issue resolution • Drive product adoption and value realization post deployment • Partner with sales team to provide technical expertise during the sales cycle

TouchBistro is looking for an Implementation Project Specialist to join our outstanding team. We pride ourselves on a team built out of restaurant professionals, who work towards the success of restaurants all over the world! As an Implementation Project Specialist, you will partner closely with our Sales team to facilitate a smooth transition from the sales cycle to implementation and launch. As a trusted partner to the client, you will ensure all timelines and deliverables are met and coordinate with all internal departments to fulfill customer needs. Your goal is to provide the ultimate customer experience and work to delight our customers during onboarding and beyond. Your level of service excellence will be demonstrated by creating customer advocates and amazing customer satisfaction results. What You'll Do - Project manage the implementation, configuration and training of TouchBistro's POS - Be solution focused and recommend solutions to our customers as you work with them - Form strong partnerships with internal teams (Install, Product, Development, Sales, Support and Customer Care) in order to drive timely implementations for customers and ensure the voice of the customer is heard - Train on all TouchBistro functionality, articulating the benefits of all key features - Upsell during the implementation process when possible - Lead our customers in the direction of success and continue to grow our customer advocates and the TouchBistro footprint What You Bring - You have 2+ years project management and/or client management experience - You have Bachelor’s Degree/College Diploma in a relevant field - You have deep knowledge of the restaurant industry - You have extremely organized and ability to get multiple projects done at once in a fast-paced environment - You have the ability to articulate complex information in an easy to understand way for different audiences - You are comfortable leading conversations and building quick rapport with all levels of the restaurant team including the owner - You have ability to appropriately set and reset expectations with stakeholders - Fluency in Spanish is an asset As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate. Salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team. Salary Range $60,000—$75,000 CAD What We Offer At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful. The Perks: - Generous Time Off Program - Health, Dental, and Vision Benefits - Flexible Health and Wellness Plan - Parental Leave & top up - Employee Assistance Program - Professional Development - Volunteer Program - Monthly Lunches About Us TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience. TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.