• Function as a technical expert across the customer lifecycle • Post-sales implementation and integrations (80%) • Selective involvement in pre-sales activities (20%) • Ensure seamless deployment, integration with OEM security tools • Successful adoption of Simbian’s AI SOC platform across enterprise and MSSP environments • Act as the primary technical point of contact post-sales • Troubleshoot complex technical issues related to integrations, deployments, and workflows • Collaborate with internal teams and OEM partners to ensure smooth implementations and issue resolution • Drive product adoption and value realization post deployment • Partner with sales team to provide technical expertise during the sales cycle

TouchBistro is looking for an Implementation Project Specialist to join our outstanding team. We pride ourselves on a team built out of restaurant professionals, who work towards the success of restaurants all over the world! As an Implementation Project Specialist, you will partner closely with our Sales team to facilitate a smooth transition from the sales cycle to implementation and launch. As a trusted partner to the client, you will ensure all timelines and deliverables are met and coordinate with all internal departments to fulfill customer needs. Your goal is to provide the ultimate customer experience and work to delight our customers during onboarding and beyond. Your level of service excellence will be demonstrated by creating customer advocates and amazing customer satisfaction results. What You'll Do - Project manage the implementation, configuration and training of TouchBistro's POS - Be solution focused and recommend solutions to our customers as you work with them - Form strong partnerships with internal teams (Install, Product, Development, Sales, Support and Customer Care) in order to drive timely implementations for customers and ensure the voice of the customer is heard - Train on all TouchBistro functionality, articulating the benefits of all key features - Upsell during the implementation process when possible - Lead our customers in the direction of success and continue to grow our customer advocates and the TouchBistro footprint What You Bring - You have 2+ years project management and/or client management experience - You have Bachelor’s Degree/College Diploma in a relevant field - You have deep knowledge of the restaurant industry - You have extremely organized and ability to get multiple projects done at once in a fast-paced environment - You have the ability to articulate complex information in an easy to understand way for different audiences - You are comfortable leading conversations and building quick rapport with all levels of the restaurant team including the owner - You have ability to appropriately set and reset expectations with stakeholders - Fluency in Spanish is an asset As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate. Salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team. Salary Range $60,000—$75,000 CAD What We Offer At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful. The Perks: - Generous Time Off Program - Health, Dental, and Vision Benefits - Flexible Health and Wellness Plan - Parental Leave & top up - Employee Assistance Program - Professional Development - Volunteer Program - Monthly Lunches About Us TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience. TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

• Proactive management of client relationships, serving as the primary client contact and leading their transition from sales through implementation of their TruCardRx product, which is unique to each client’s scope and business objectives • Manage end-to-end client implementations, including project planning, risk management, and cross-functional coordination • Coordinate with TruDataRx’s vendors and with clients’ vendors, including (but not limited to) Pharmacy Benefit Managers, Rebate Aggregators, Third Party Administrators, and Contracted Pharmacies • Effectively manage project expectations through facilitation of regular status meetings, providing detailed project updates, maintaining transparent communication channels with all stakeholders, identifying project risks and proactively addressing challenges • Collaborate with internal teams on the configuration component of implementation • Organize and coordinate customer onboarding and training through virtual sessions aimed to ensure clients are well-equipped to effectively utilize their TruCardRX product. • Attain a deep understanding of the product offerings, act as a subject matter expert of the TruCardRx product and promote product adoption

Entity: Customers & Products Job Family Group: Retail Group Job Description: At bp, we provide an excellent working environment and employee benefits, including an open and inclusive culture, great work-life balance, strong learning and development opportunities, life and health insurance, a medical care package, and many other benefits. About the role We are looking for an Operations Specialist to support the safe, compliant, and operation of bp’s retail network in Spain. This is a home-based, field-focused role for candidates living in Madrid or the surrounding area, as the position requires regular travel across the assigned territory. The role will mainly support service in the Madrid region. This opportunity is ideal for someone with hands‑on operational experience in environments such as retail , logistics, supermarkets, field operations, or multi-site operational environments - no prior service‑station experience is required. You will play a key role in supporting operational excellence across a network of 35–40 sites, helping to improve customer experience, execution, compliance, and overall performance. This role is best suited to someone who enjoys being close to day-to-day operations, supporting frontline teams, solving practical problems, and helping multiple sites perform at a consistently high standard. What you will do - Support the day-to-day operational performance of 35–40 bp sites, primarily in Madrid. - Spend approximately 60% of your time in the field, conducting site visits, operational audits, follow-ups and coaching. - Ensure all sites operate in line with bp’s procedures, HSSE standards, compliance requirements, and brand expectations - Identify opportunities to improve customer experience, operational execution, site standards, and performance - Conduct operational audits and follow up on compliance, execution gaps, and correction plans - Act as a key link between sites and internal teams such as Commercial, Convenience, Opex, Maintenance, and Marketing - Handle day-to-day operational issues and incidents, using sound judgement and making decisions within established governance - Interpret operational and commercial data to support prioritization and decision-making - Build strong working relationships with site managers and key partners, ensuring effective communication and issue resolution - Support the implementation of new income‑generation initiatives, operational improvements, and new ways of working across the territory What we are looking for We are interested in candidates with strong hands-on operational experience in fast-paced, customer-facing environments. The ideal profile has worked in roles where they were responsible for daily operations, process execution, store or site performance, frontline team support, and solving operational issues on the ground.al Experience - Experience in retail operations or a similar field-based operational environment is required - Experience supporting operations across multiple locations, sites, or stores - Experience working with a high level of autonomy, ownership, and independent decision-making - Broad understanding of retail operations and business processes - Experience building strong relationships with site managers, partners, or customers - Exposure to operational follow-up, audits, compliance, or performance improvement activities - Experience supporting frontline teams, shift operations, or daily execution on the ground is highly valued We welcome candidates from backgrounds such as: - Retail and large-format store operations - Logistics, warehouse, distribution, or fulfilment operations - Hospitality, food service, or other high-volume customer-facing environments - Multi-site operations, franchise support, or field-based operational roles - Any environment with daily operational routines, KPI follow-up, safety checks, compliance activities, and direct customer interaction Skills and capabilities - Strong communication skills, both written and verbal, with the ability to work confidently with different partners - High level of autonomy, proactivity, prioritization, and decision-making ability - Customer-focused mindset, with a strong interest in operational excellence and execution - Strong operational execution skills and close attention to detail - Ability to follow, apply, and reinforce processes consistently across multiple sites - Ability to manage conflict and work effectively in a fast-paced operational environment - Well organized, with a natural strength in planning and follow-up - Flexible and adaptable, able to work through ambiguity and changing priorities - Comfortable driving regularly and working independently in the field - Ownership mindset for KPIs, compliance, safety, quality, and operational follow-up - Resilient, practical, and proactive, with a strong solve-the-problem mindset - Solid analytical skills, with the ability to interpret data and use it to guide actions - Intermediate Excel skills, including filters, lookups, and basic operational data analysis Languages - Spanish: Native or fluent - English: Upper-intermediate level Education - Higher vocational education (Grado Superior) or equivalent practical experience - Relevant education in operational, technical, or business-related fields is preferred - Continuous professional development in operations, retail, or field-based environments is an advantage As bp is a global organisation, we kindly ask that you submit your CV in English. Why join bp? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe our team is strengthened by diversity, and we are committed to creating an inclusive workplace where everyone is respected and treated fairly. This role offers the opportunity to take ownership of a territory, work closely with the business, and make a visible impact on operational Travel Requirement Up to 75% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is fully remote Skills: Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.