This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Evernest is seeking a motivated, proactive and highly organized Property Manager to oversee the day-to-day operations of a residential portfolio. The Property Manager’s primary responsibility is owner satisfaction which requires excellent communication and impeccable coordination. - Provide outstanding service to our property owners. - Partner with cross functional teams and oversee day-to-day operations of residential properties including leasing, rent collection, and maintenance. - Ensure that all properties are in compliance with local, state, and federal regulations. - Partner with our Property Services team to coordinate with technicians, contractors and vendors for maintenance and repair work. - Manage budgets and financial records for the properties. - Execute portfolio level operations in line with company targets and KPIs. - Dispatch field team members to conduct inspections of properties to ensure they are in good condition and well-maintained. - Develop and implement policies and procedures to improve the efficiency and effectiveness of property management. - Stay up-to-date on local market trends and competitor activity. - Drive financial performance by maximizing NOI. - Prepare additional reports as required by the Regional Manager, Executive Director, Partners, or Owners. Qualifications - Bachelor's degree is preferred. - Must have an active real estate license in either OR or WA. - Minimum of 3 years of experience in single family or multi-family property management. - Occasional travel will be required to Oregon as needed. Benefits - Uncapped professional development opportunities, including weekly company-wide sessions focused on both personal and professional growth. - Substantial health, dental, and vision coverage to keep you and your family well taken care of. - Enjoy unlimited PTO, plus 8 paid company holidays — because balance matters. - Weekly company-wide Q&A sessions with our CEO and leadership team — your chance to connect, be recognized, and have your voice heard. - Weekly team meetings dedicated to process improvement, collaboration, and solving real challenges — your ideas matter. - Quarterly check-ins focused on growth, empowerment, and constructive feedback— because we want you to thrive, not just survive. - Base salary + opportunity to earn additional incentives up to 20% of your base salary if KPIs are met. Core Values - Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. - Do the Right Thing - We will always be honest with each other, our residents, and our owners. - Own the Outcome – We will continuously strive for the best way to serve our Owners. - Embrace the Grind – We are committed to whatever it takes to lease your home to a well-qualified tenant. - Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office.

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by web-based application, email, or telephone to address queries/problems. Use computerized systems for tracking, providing status, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization and do not have assigned clients. HOW YOU’LL CONTRIBUTE - Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems. - Verifies contacts and account information. - Examines customer problems and implements appropriate corrective action to respond to customer requests. - Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action. - Maintains and creates logs, reports, records, and files. - Investigates, coordinates, and tracks a wide range of customer issues and problems. - Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution. - May interface with offshore call center to answer questions on process or specialized situations - May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments. - May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers. - Other duties as assigned WHAT YOU’LL BRING Required Education, Experience, Certification/Licensure - High School diploma or equivalent required - Generally, has 2+ years of generally related customer service experience KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) - General knowledge of assigned area’s products and customer service activities. - Proficient MS Office skills - Must be able to navigate a computerized data entry system or other relevant applications. - Strong verbal and written skills - Customer Service skill including adaptability, attention to detail, patience, and problem solving. COMPLEXITIES & IMPACT - Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures. - May assess needs and suggest/promote alternative products and services. - Works under general supervision - Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures. - Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction. SUPERVISION RECEIVED OR EXTENDED - No responsibility for the supervision of others Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. Pay Range: $17.69 - $23.56 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Anticipated End Date: 2026-03-06 Position Title: Customer Care Representative I Job Description: Customer Care Representative I Location: Virtual; This role enables associates to work virtually full-tine, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual/ work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law . Hours: Training will last 4–6 weeks and will run Monday through Friday, from 6:00 AM to 2:30 PM PST. After training, your shift will be Monday through Friday, from 8:30 AM and 5:00 PM PST. The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. How will you make an impact: - Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. - Analyzes problems and provides information/solutions. - Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. - Thoroughly documents inquiry outcomes for accurate tracking and analysis. - Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. - Researches and analyzes data to address operational challenges and customer service issues. - Provides external and internal customers with requested information. - Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. - Uses computerized systems for tracking, information gathering and troubleshooting. - Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. - Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. - Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. - Performs other duties as assigned. - Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. - Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. - Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. - Performs other duties as assigned. Minimum Requirements: - Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Qualifications: ​ - For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. - Familiarity with HIPAA and best practices for protecting member PHI. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $17.50 to $22.25. Locations: California, Colorado, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Washington State, and Ohio. In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. *The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: CUS > Care Reps Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Become a part of our caring community and help us put health first Humana is looking for a Field Care Manager, Behavioral Health to join the IL Medicaid team. In this position, you will report to the Manager, Care Management and connect with members both face-to-face and telephonically. The Field Care Manager serves as the primary point of contact, providing integrated care to ensure members receive timely, high-quality, and coordination services that meet their needs. You will employ a variety of strategies, approaches, and techniques to manage a member's health issues and resolve barriers that hinder effective care. Using a holistic, person-centered approach, you will enhance behavioral health outcomes, reduce care gaps and support Illinois' FIDE population through comprehensive, integrated behavioral health care management. EARN A $3,000 HIRING BONUS! $1,500 is paid after 6 months (180 days) of employment and $1,500 is paid after 1 year (365 days) of employment. You must be employed until those dates to be eligible to receive the payment. Position Responsibilities: - Utilize high-quality, evidence-based behavioral health services through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical and behavioral health providers. - Provide comprehensive, integrated support to members experiencing behavioral health conditions, including children, adolescents, adults with serious mental illness (SMI) and serious emotional disturbance (SED), Substance Use Disorders (SUD) and justice-involved members. - Engage members in their own communities, meeting them face-to-face whenever possible to build trust and facilitate meaningful care coordination. - Coordinate behavioral health and medical services, ensuring appropriate provider engagement and adherence to treatment plans. - Improve member's health literacy while simultaneously addressing health related social needs to positively impact member's healthcare outcomes and well-being. - Serve as the driver of the member's interdisciplinary care team (ICT), overseeing care planning, transitions, and service delivery. - Facilitate ICT meetings, ensuring communication among providers, Service Coordinators, and Care Management Extenders. - Proactively support transition of care efforts. - Will work with autonomy but reach out when support is needed. - Collaborate with internal departments, providers, and community-based organizations to link to appropriate services and create a seamless, culturally competent care experience that respects the members' preferences and needs. - Follow processes and procedures to ensure compliance with regulatory requirements by the Illinois Department of Human Services (IDHS), Center for Medicare and Medicaid Services (CMS) and the National Committee on Quality Assurance (NCQA). - Other job responsibilities as assigned Use your skills to make an impact Required Qualifications - This role is regionally based in Joliet, IL. Must reside in Joliet or a surrounding city (New Lenox, Lockport, Crest Hill, Shorewood, Frankfort, Preston Heights, Rockdale, Fairmont, Ingalls Park) - Active Illinois licensed LCSW, LMFT or LCPC (No supervisees or provisional licenses) - 2+ years of post-degree clinical experience in behavioral health setting. - Case management experience working with complex SMI, SUD, SED population. - Ability to travel to region-based facilities and homes for face-to-face assessments. - Ability to use a variety of electronic information applications/software programs including electronic medical records. - Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel. - Valid driver's license, car insurance, and reliable transportation. Preferred Qualifications - Case Management Certification (CCM) - 3+ years of in-home assessment or care coordination experience. - Experience working with Medicare, Medicaid and dual-eligible populations - Field Case Management Experience - Knowledge of community health and social service agencies and additional community resources - Previous managed care experience - Bilingual Additional Information - Workstyle: This is a remote position that will require you to travel. - Travel: Up to 75% of the time for collaboration and face-to-face meetings and field interactions with staff, providers, members, and their families. - Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Central Standard Time (CST). - This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. - This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. WAH Internet Statement - To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $65,000 - $88,600 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.