Become a part of our caring community The Mail Operations Pharmacy Technician for Credit and Collections 2 identifies and collects overdue accounts to minimize outstanding debts. Perform research and resolution for members regarding their financial account through the phone. Retain membership and assist members in making payments for past due balances. Set up Credit Card Accounts for recurring payment. Communicate any trends and/or problems. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Work with defined parameters to identify work expectations and quality standards, but has some latitude over prioritize/timing, and works under minimal directions. Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. We are looking for a Mail Operations Pharmacy Technician 2 to represent us by addressing the following items below: - Handle outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts. - Addressing customer needs which may include complex financial questions, resolve issues, and educating members. Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. - Process Part B claims for PDP members - Process Grants - Ability to perform in a metric-based department. Use your skills to make an impact Key Competencies - Builds Trust: You honor your word by doing what you say you are going to do. - Keep attuned to the needs and perspectives of customers and use this insight for the benefit of the business. - Drive for excellence: You are a continuous learner who encourages others to learn. By always upgrading your own work, you achieve results and outperform the competition - Meet shared expectations and achieve results. Required Qualifications - Must have an active license with the Board of Pharmacy in the appropriate state. - National Certification, PTCB CphT - 3 years of related experience - Must be passionate about contributing to an organization focused on improving consumer experiences - Navigate computer programs and tools - Handle multiple or challenging priorities, including use of multiple computer applications at a time. - Effective verbal and listening communication skills Preferred Qualifications - High School Diploma or GED - National Certification, PTCB CphT Additional Information Schedule: Monday - Friday 8 am - 4:30 pm MST Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• This position is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. • Support Influence and advise customers on the payment options for debt recovery. • Influence Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines. • Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments. • Drive Initiate and handle both inbound and outbound calling to collect a debt. • Achieve set revenue targets and call quality objectives. • Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm PST. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of on-the-job training. The hours during training will be an 8-hour shift between the hours of 7:30 am - 4:00 pm PST from Monday - Friday. Primary Responsibilities: - May be assigned to process payments, adjustments, claims, correspondence, refunds, denials, financial / charity applications, and / or payment plans in an accurate and timely manner, meeting goals in work quality and productivity - Coordinates with other staff members and physician office staff as necessary ensure correct processing - Reconciles, balances and pursues account balances and payments, and / or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company’s collection / self-pay policies to ensure maximum reimbursement - May be assigned to research payments, denials and / or accounts to determine short / over payments, contract discrepancies, incorrect financial classes, internal / external errors - Makes appeals and corrections as necessary - Builds strong working relationships with assigned business units, hospital departments or provider offices - Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems - Provides assistance to internal clients - Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues - Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers - Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances - Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately - Works independently under general supervision, following defined standards and procedures - Uses critical thinking skills to solve problems and reconcile accounts in a timely manner You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED - Must be 18 years of age OR older - 1+ years of hospital collections experience, where collections was done directly for the hospital / facility - 1+ years of appeals and denied claims experience for a hospital / facility - Experience with navigating within an insurance portal to work denied hospital claims to resolution - Commercial Payor experience - Proficient in Microsoft Office Suite - including Microsoft Word, Microsoft Excel, and Microsoft Outlook - Ability to train for the first six weeks between the hours of 7:30 am - 4:00 pm PST from Monday - Friday - Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm PST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: - 2+ years of experience with working in an inbound / outbound call center environment - Knowledge of OR experience with using Claims Administrator billing platform - Experience with processing denials and submitting appeals Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RED

Overview Plans, directs, supervises and evaluates work flow for the Collections department. Ensures the collection staff is effectively counseling all delinquent borrowers. Coordinates work activities to achieve the volume expected to meet operational requirements. Recommends operational improvements. Responsible for day-to-day application of policies and procedures. Monitors performance of staff members according to established standards. Conducts performance evaluations. Trains and coaches staff. Responsibilities - Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations - Manage and maintain daily operations of the Dialer campaigns - Performs collection activity on accounts when subordinates have difficulty collecting. - Reviews the department’s collection activity, identifying trends and assessing unit effectiveness - Receives and resolves customer complaints - Performs duties related to staff development such as performance evaluations, disciplining employees, and training - Reviews and recommends foreclosure to the Default Management committee - Compiles data and generates ad-hoc reporting for Manager - Provides monthly summary to Manager on departmental performance objectives - Ensures that 10 calls per month are evaluated for each Loan Counselor in the department - Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures Qualifications - High School Diploma or equivalent required - Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions - Three years collection experience in a mortgage servicing environment - Knowledge of Federal, State and local regulations concerning debt collection regulations - Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment - Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure) - Working knowledge of contact center database applications - Experience with Ensemble Pro dialer administration - Experience utilizing DataViews for reporting - Knowledgeable in scheduling and volume forecasting - High level of proficiency with Microsoft Office Suite - Excellent written and verbal communication skills - Strong team player with a high level of professionalism and initiative - Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs - Strong negotiation skills - Strong analytical and problem solving ability - Ability to organize, prioritize and allocate workload for optimum efficiency - Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution - Ability to resolve conflict appropriately and effectively resolve problems Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: - Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance - Time Off: Paid holidays, vacation, and sick leave - Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans - Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being - Employee Recognition: Programs that celebrate achievements and milestones - Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $52,400 - $88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: - A culture that helps you thrive, with resources and support to fuel your growth - Flexibility to work remotely, while staying connected through virtual engagement - Opportunities to make a real impact in an industry that touches millions of lives - If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.