Field Service Engineer
Location
North Carolina
Posted
64 days ago
Salary
$33 - $36 / hour
Seniority
Mid Level
Job Description
Field Service Engineer
Flow International
• Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems. • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits. • Accurately complete all required administrative documentation and service reports in a timely manner. • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues. • Support documentation efforts, including maintaining current product manuals, specifications, and technical references. • Assist the customer service team in identifying parts and providing technical input. • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship. • Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed.
Job Requirements
- Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience.
- Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment.
- Experience with microprocessor control systems is strongly preferred.
- CNC programming experience is a plus.
- Proficiency in using business software including MS Office, Outlook, Teams, Concur, and Kronos.
- Experience providing technical support over the phone is preferred.
Benefits
- medical
- dental
- vision
- 401(k)
- paid time off
- life and disability insurance
- education reimbursement
- global opportunities for career development
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