Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations for STARS Auto Physical Damage, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. In this role, you will work remotely as you provide support to members in the Chicago, IL region. Qualified candidates must currently reside in or be willing to self-relocate to Chicago, IL region. Relocation assistance is not available for this position. USAA provides a company vehicle to physically inspect losses within your assigned territory. Claims Operations Managers may travel outside of their local territory to respond to claims in other regions when needed. What you'll do: - Inspects and reviews quality of claim files and provide feedback to employees as appropriate. - Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. - Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners - Creates conditions for success removes obstacles, leads and champions change. - Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. - Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. - Handles escalations and makes appropriate decisions based on the policy. - Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. - Hires, develops, and coaches claims employees for results delivery. - Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. - 2 years of direct team lead, supervisory or management experience. - Experience using and interpreting data to make decisions. - Demonstrated leadership, initiative, customer service and/or claims handling skills. - Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: - Auto Physical Damage direct management, supervisory, or team lead experience. - Currently possess, or have the ability to acquire and maintain, I-CAR Platinum class status. - Advanced knowledge of auto claims contracts and interpretation of case law. - Familiarity with salvage procedures, identifying possible subrogation files, as well as claims systems and photo imaging. - Must be able to travel regularly and be available for CAT duty. - Good computer skills to include working knowledge of CCC One estimating platforms, Total Loss evaluation systems and Excel spreadsheets. - Strong negotiation, investigation, and adjudication skills. - US military experience through military service or a military spouse/domestic partner. Other Work Requirements: - Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license. Compensation range: The salary range for this position is: $103,450.00 - $186,210.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Partner cross-functionally to unlock impact: Work closely with Clinical, Operations, and Tech teams to maximize the value of Clover’s rewards programs, using data and execution to turn incentives into measurable outcomes. • Shape smarter incentives: Analyze and refine the rewards structure to better drive high-value behaviors such as preventive care, chronic condition management, and sustained member engagement. • Improve the member experience end-to-end: Identify friction in how members earn, track, and spend rewards. Serve as a Product Owner to design solutions across digital experiences (portal/app) and operational touchpoints (e.g., call center workflows). • Turn data into action: Build and maintain reporting on program performance, and translate findings into clear, actionable insights that influence decisions. • Drive execution with rigor: Keep cross-functional initiatives on track by managing timelines, surfacing risks early, and ensuring strong follow-through from idea to launch. • Bring clarity to complexity: Structure ambiguous problems, synthesize inputs from multiple stakeholders, and communicate recommendations with precision and confidence.

Description Patient Operations Specialist - Remote This position is only available to applicants remote in Oregon FTE: 1.0 Non-Exempt The Opportunity At COPA, every patient experience starts with connection. The Remote Patient Operations Specialist serves as the welcoming voice and steady guide helping families access care through appointment scheduling and the MyHealth Portal. From a remote workspace, this role ensures every interaction is seamless, supportive, and secure. This position goes beyond scheduling—requiring precision in navigating systems, protecting patient privacy, and creating a smooth, family-friendly experience that reflects COPA’s commitment to compassionate pediatric care. Detail-oriented, tech-savvy professionals who are passionate about making a meaningful impact behind the scenes will thrive in this role. The Company Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day. The Job • Embrace the mission, vision, and values of Central Oregon Pediatric Associates (COPA) • Greeting and Welcoming Customers with exceptional customer service by phone • Registration information verification by phone • Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking • Fills in all required fields within EMR to ensure quality care • Clear communication with staff across all departments to ensure proper daily flow • Answering and transferring calls correctly • Creating encounters to clinical departments, providers, and other departments efficiently • Scheduling future and same day appointments correctly (repeating date, time & location correctly) • Insurance verification and knowledge of insurances • Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families • Audits accounts for accuracy • Relays appropriate appointment detail and financial information to patients prior to appointments • Exercises problem-solving and conflict resolution within provider schedules • Knowledge of HIPAA & rules for medical records regulations • May be asked to participate in the training program for all new hires • Performs other related work as directed by immediate supervisor Benefits: • 401k and Profit sharing • HSA, HRA and FSA Enrollment • Medical, Life, Vision and Dental Insurance • Supplemental insurance Options • Pediatric Care Benefits • Employee Assistance Program (EAP) • Working with Amazing Kids Qualifications Education and Certification: • High School diploma or equivalent required • Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter. (Not required for role.) Experience: • Three years of customer service experience required, clerical experience in clinical setting preferred. Intermediate and advanced phone, verbal and computer skills. Ability to work well under pressure with minimal supervision. Flexibility and willingness to handle a variety of tasks • Ability to handle the changing needs of the department and organization • Must be flexible and willing to work during the evenings, weekdays and weekends as needed by organization for coverage purposes • Epic EMR experience preferred. Proficient with Microsoft Office Suite • Bilingual in Spanish and English a plus Physical Requirements: • Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception • Must be able to wear appropriate personal protective equipment (PPE) as required Working Conditions: • Work inside in a general medical office or personal office (HIPAA Compliant) Setting with ergonomically configured equipment • Must maintain a consistent and reliable home internet connection that meets the technical requirements necessary to perform the essential functions of this remote role. A minimum internet speed of 100 Mbps download and 10 Mbps upload is required to effectively support COPA systems, secure applications, and video communication • A professional, confidential, and quiet work environment must be maintained at all times to ensure patient privacy and high-quality service

• Executes the development and implementation of the USPM On-site Team Member Housing (TMH) program by conducting team member leasing activities. • Evaluate current programs and processes including set up, data integrity, process flow and continue improving these processes. • Conduct audits on TMH lease files and manage TMH renewals. • Work closely with Regional Liaisons and operations to understand regional variances and manage and respond to queries. • Collaborate with onsite teams to ensure lease is moving through the leasing process.