Description Patient Operations Specialist - Remote This position is only available to applicants remote in Oregon FTE: 1.0 Non-Exempt The Opportunity At COPA, every patient experience starts with connection. The Remote Patient Operations Specialist serves as the welcoming voice and steady guide helping families access care through appointment scheduling and the MyHealth Portal. From a remote workspace, this role ensures every interaction is seamless, supportive, and secure. This position goes beyond scheduling—requiring precision in navigating systems, protecting patient privacy, and creating a smooth, family-friendly experience that reflects COPA’s commitment to compassionate pediatric care. Detail-oriented, tech-savvy professionals who are passionate about making a meaningful impact behind the scenes will thrive in this role. The Company Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day. The Job • Embrace the mission, vision, and values of Central Oregon Pediatric Associates (COPA) • Greeting and Welcoming Customers with exceptional customer service by phone • Registration information verification by phone • Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking • Fills in all required fields within EMR to ensure quality care • Clear communication with staff across all departments to ensure proper daily flow • Answering and transferring calls correctly • Creating encounters to clinical departments, providers, and other departments efficiently • Scheduling future and same day appointments correctly (repeating date, time & location correctly) • Insurance verification and knowledge of insurances • Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families • Audits accounts for accuracy • Relays appropriate appointment detail and financial information to patients prior to appointments • Exercises problem-solving and conflict resolution within provider schedules • Knowledge of HIPAA & rules for medical records regulations • May be asked to participate in the training program for all new hires • Performs other related work as directed by immediate supervisor Benefits: • 401k and Profit sharing • HSA, HRA and FSA Enrollment • Medical, Life, Vision and Dental Insurance • Supplemental insurance Options • Pediatric Care Benefits • Employee Assistance Program (EAP) • Working with Amazing Kids Qualifications Education and Certification: • High School diploma or equivalent required • Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter. (Not required for role.) Experience: • Three years of customer service experience required, clerical experience in clinical setting preferred. Intermediate and advanced phone, verbal and computer skills. Ability to work well under pressure with minimal supervision. Flexibility and willingness to handle a variety of tasks • Ability to handle the changing needs of the department and organization • Must be flexible and willing to work during the evenings, weekdays and weekends as needed by organization for coverage purposes • Epic EMR experience preferred. Proficient with Microsoft Office Suite • Bilingual in Spanish and English a plus Physical Requirements: • Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception • Must be able to wear appropriate personal protective equipment (PPE) as required Working Conditions: • Work inside in a general medical office or personal office (HIPAA Compliant) Setting with ergonomically configured equipment • Must maintain a consistent and reliable home internet connection that meets the technical requirements necessary to perform the essential functions of this remote role. A minimum internet speed of 100 Mbps download and 10 Mbps upload is required to effectively support COPA systems, secure applications, and video communication • A professional, confidential, and quiet work environment must be maintained at all times to ensure patient privacy and high-quality service

• Executes the development and implementation of the USPM On-site Team Member Housing (TMH) program by conducting team member leasing activities. • Evaluate current programs and processes including set up, data integrity, process flow and continue improving these processes. • Conduct audits on TMH lease files and manage TMH renewals. • Work closely with Regional Liaisons and operations to understand regional variances and manage and respond to queries. • Collaborate with onsite teams to ensure lease is moving through the leasing process.

• Oversee meeting planning and coordination, including logistics for in-person convenings and international travel arrangements, budget management, and post-event reporting • Lead and manage team meetings, setting agendas, driving accountability on action items, and ensuring strategic follow-through • Design and lead onboarding processes for new staff members; manage relationships with other CHAI operations teams/staff as primary operational liaison • Oversee the development and management of subrecipient contracts, invoice processing, and grant compliance; identify and implement improvements to financial workflows • Drive knowledge flow across the team and broader organization, ensuring information-sharing systems and platforms are effective, current, and strategically aligned • Develop and deliver high-quality reports, presentations, and briefing materials for senior leadership and external stakeholders • Design and maintain operational systems and administrative resources that support program efficiency at scale (team newsletter, website, knowledge repositories, etc.) • Manage and organize program documents, data, and files; own the team’s institutional memory and ensure long-term accessibility • Serve as a strategic thought partner to team leadership on operational efficiency, team culture, and organizational development initiatives

Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a Telecommunications SME with 10+ years of experience required to join our team and fully embrace our commitment to deliver, grow and thrive. **This role is contingent upon award** About the Role: As a Telecommunications SME supporting our federal government client, you will be trusted to provide senior-level telecommunications oversight and technical expertise across a myriad of Wireless Communications R&D topics. This role requires a seasoned leader with deep knowledge of the wireless telecommunications industry, strong familiarity with the research community, and established relationships across government, industry, academia, and other key stakeholders. The ideal candidate will bring an appreciation for both foundational research and practical technology transition. Key Responsibilities include (but are not limited to): - 10+ years of experience in wireless telecommunications, networking, or a related field, including substantial experience in wireless telecommunications research and development. - Deep understanding of the wireless telecom industry landscape, including key technology trends, stakeholders, and innovation pathways. - Demonstrated ability to engage credibly with senior leaders across government, industry, academia, and research organizations. - Strong knowledge of next-generation wireless and broadband technologies and the broader research, development, and transition ecosystem. - Demonstrated appreciation for both basic research and technology translation, with the ability to connect research activities to broader stakeholder and mission needs. Location: You will work as part of a primarily remote team, with two semi-annual meetings at locations in the United States. Experience/Skills: - 10+ years of experience in wireless telecommunications, networking, or a related field, including substantial experience in wireless telecommunications research and development. - Deep understanding of the wireless telecom industry landscape, including key technology trends, stakeholders, and innovation pathways. - Demonstrated ability to engage credibly with senior leaders across government, industry, academia, and research organizations. - Strong analytical, problem-solving, and technical writing skills. - US citizenship or permanent resident and the ability to pass public trust clearance or suitability Preferred Experience/Skills: - Experience supporting federal research, innovation, or technology transition programs. - Established relationships across the wireless telecommunications, networking, and innovation ecosystem. - Experience working with research testbeds, public-private partnerships, standards bodies, or technology transition initiatives. Don’t think you have everything for this role but are still very interested? Please don’t hold back from applying because you may not have it all. You can learn and grow with us. We're looking for someone who is coachable, unflappable in navigating challenges, resourceful in learning new skills, innovative in challenging the status quo, excellent in writing, analytical in thinking, skilled in prioritization, and a rapport builder with clients and colleagues. About Us: Corner Alliance offers a comprehensive and competitive benefits package for full-time employees including 401k matching (4%), PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+)), health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays (including your birthday off), fitness & cell phone reimbursements, monthly all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that coordinates monthly events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team. Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law. We are dedicated to building a talented workforce that reflects the strength of our society and our shared commitment to excellence. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Corner Alliance please call (202) 754-8120 or email recruiting@corneralliance.com. Corner Alliance participates in the E-verify program and will provide the Federal Government with Form I-9 information to confirm work authorization in the U.S. Visit us at www.corneralliance.com to learn more. Securing Your Data: Beware of fake employment opportunities using Corner Alliance’s name. Corner Alliance will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Corner Alliance ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Corner Alliance will only communicate with you through our ATS system JazzHR and/or emails that are generated by the corneralliance.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Corner Alliance that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at recruiting@corneralliance.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.