• Operate independently across varying agency environments, adapting quickly to local book compositions while consistently applying enterprise workflows and documentation expectations. • Triage and clear personal lines service backlogs including endorsements, evidence of insurance, mortgagee updates, billing inquiries, ID card requests, cancellations, reinstatements, policy checks, and renewal preparation. • Execute standardized workflows and standard operating procedures (SOPs). • Assist with processing evidence of insurance at scale, maintain lender/mortgagee lists, manage rush requests, and apply industry standard quality controls. • Support heavy personal lines tasks such as underwriting documentation, carrier-required forms, driver/membership updates, and review of inspection or eligibility requirements. • Communicate directly with clients, carriers, producers, and account managers to acknowledge requests, set expectations, and provide updates following standardized templates and communication protocols. • Coordinate remarketing efforts for accounts triggered by premium changes, eligibility issues, underwriting changes, or client request. • Document all servicing work in the AMS with consistent activity codes, checklist completion, attachments, and audit ready detail. • Identify and escalate E&O risks, bottlenecks, unresolved carrier issues, or documentation gaps. • Support agency teams during staffing transitions by temporarily managing assigned servicing queues and meeting defined SLAs. • Deployed for short-term engagements, supporting one or multiple locations virtually or on site depending on needs. • At the conclusion of each deployment, provide a complete documented wrap up including open items, next steps, renewal statuses, client commitments, and file artifacts. Recommendations for backlog and long-term improvement will also be included and shared with the Director of Product Management, Personal Lines.

• Operate independently across varying agency environments, adapting quickly to local book compositions while consistently applying enterprise workflows and documentation expectations. • Triage and clear commercial lines service backlogs including endorsements, certificates, evidence of insurance, loss run requests, audits, policy checks, billing inquiries, mid-term changes, and renewal preparation. • Execute standardized workflows and standard operating procedures (SOPs). • Assist with processing certificates of insurance at scale, maintain holder lists, manage rush requests, and apply industry‑standard quality controls. • Support compliance-heavy commercial tasks such as surplus lines documentation, TRIA forms, MVR requests, premium audits, and carrier-specific requirements. • Communicate directly with clients, underwriters, producers, and account managers to acknowledge requests, set expectations, and provide updates following standardized templates and communication protocols. • Coordinate remarketing efforts for accounts triggered by premium changes, poor loss performance, underwriting changes, or client request. • Document all servicing work in the AMS with consistent activity codes, checklist completion, attachments, and audit‑ready detail. • Identify and escalate E&O risks, bottlenecks, unresolved carrier issues, or documentation gaps. • Support agency teams during staffing transitions by temporarily managing assigned servicing queues and meeting defined SLAs. • Deployed for short-term engagements, supporting one or multiple locations virtually or on-site depending on needs. • At the conclusion of each deployment, will provide a complete documented wrap‑up including open items, next steps, renewal statuses, client commitments, and file artifacts.

• Build and maintain strong relationships with existing clients, acting as a primary point of contact for ongoing communication and support. • Identify opportunities for expanding services within existing accounts based on client needs and ongoing engagements. • Manage the lifecycle of services engagements — from initial client discussions and requirements gathering through proposal development, contract support, and delivery oversight. • Prepare commercial proposals, RFP responses, and pilot project scopes in collaboration with internal teams. • Participate in pre-sales activities, including client meetings, workshops, and product demonstrations. • Contribute to contract discussions and preparation together with senior management. • Take ownership of delivery coordination post-contract signature, ensuring projects are executed according to scope, timelines, and client expectations. • Act as a bridge between clients and internal teams, ensuring alignment and transparency throughout the engagement lifecycle. • Represent Esprow in client discussions, workshops, and industry events related to trading infrastructure, APIs, and testing frameworks. • Organize and manage the execution of projects involving QA and engineering teams, including planning, task coordination, and progress tracking. • Monitor delivery performance and proactively address risks, bottlenecks, or scope changes. • Drive continuous improvement of delivery processes and client outcomes through regular feedback and alignment sessions.

Job ID 27-0093 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda is committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations can be provided to prospective employees in accordance with local accessibility laws. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. Envision Yourself at Barracuda The Account Manager is responsible for managing accounts across the Minnesota territory. They leverage consultative selling approaches to identify cross-selling and up-selling opportunities, facilitate communication on customer’s business problems, and meet/exceed sales quotas. They also use a consultative approach to educate customers and assist in sales process improvements. The selected candidate must reside in New York, ideally in Buffalo, Rochester and Syracuse. What you’ll be working on - Grow and expand relationships with SME/SMB clients across defined sales territories, and meets/exceeds assigned sales quotas - Leverages consultative selling approaches to identify business challenges and create solutions for prospects and customers - Works with partner sales personnel to extend reach and drive adoption of the Barracuda products and solutions - Delivers effective sales demonstration and presentations, covering the Barracuda Networks portfolio effectively - Supports in creating clear goals and complete accurate forecasting through developing a detailed territory plans - Facilitates complex accounts and transaction reporting to the account managers and leadership team - Maintains continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that affect target markets - Meets sales objectives and supports in development of go to market strategy for partnership - Utilizes a consultative selling approach to educate channel partners and end-users and provide timely follow-up, closure and tracking of all identified opportunities - Leverages specialized sales knowledge in breadth and depth to a variety of issues/projects within the team - Works in a project-oriented manner contributing towards team-level goals Required Qualifications - 5+ years of experience in sales, customer acquisition, or related fields. - Bachelor’s or Master’s degree in Sales, Business Administration, or a related field. Additional Skills & Attributes - Account Management - Consultative Selling - Product Knowledge - Sales Processes - Sales Pipeline Management - Business Acumen - Customer Need Analysis - Cold Calling - Time Management What you’ll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest. - Equity, in the form of non-qualified options - High-quality health benefits - Retirement Plan with employer match - Career-growth opportunities - Flexible Time Off and Paid Time Off benefits The anticipated on-target earnings range for this role is $150,000 - $210,000 OTE. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.  #LI-Remote