The Opportunity: Be the Face of ELVTR for World-Class Leaders ELVTR is a premier online education platform that produces premium courses taught by the world's top business leaders. We are looking for a sophisticated, high-energy Partnerships Manager to act as the first point of contact for these industry giants. Imagine a daily routine where you aren't just "interviewing candidates"—you are strategizing with VPs from Google, Directors from Netflix, and Executives from Spotify. Note: You will not be sourcing (scouring LinkedIn). We have a dedicated team of sourcers for that - they will schedule your Zoom calls for you. Your sole focus is screening, engaging, and closing high-level leads on the vision of becoming an ELVTR instructor. Working Hours The Schedule: This role operates on a schedule aligned with US business hours (EST/PST). Please only apply if you have a quiet, professional home office environment available during these hours. Who You Are - A "Peer" to Executives: You have the gravitas to hold your own in a conversation with a C-suite leader. You are polished, articulate, and confident. - A Hunter, Not a Gatherer: You have a "headhunter’s mindset." You understand that high-level talent needs to be courted, not just processed. - A Vision Seller: You aren't reading a script. You can articulate the ELVTR mission with such conviction that a busy executive pauses their day to listen to you. - Resilient & High-Energy: You will conduct multiple high-stakes video interviews a day. You maintain the same energy on your last call as you did on your first. Key Responsibilities - Conduct Executive Screening Calls: Lead video interviews with prospective instructors (sourced by our recruiting team) to evaluate their charisma, expertise, and teaching potential. - The "Pivot" to Sales: Assess the candidate quickly. If they are a match, instantly pivot from "interviewer" to "recruiter" to sell them on the vision of building a course with ELVTR. - Quality Control: You are the gatekeeper. You must politely decline senior leaders who don't meet our specific instructor standards while maintaining a positive brand image. - Pipeline Management: Move successful candidates to the Production phase, ensuring a seamless handoff to our Course Creators. - Strategic Feedback: Provide real-time feedback to the sourcing team to help them refine their search criteria based on your conversations.

• Operate independently across varying agency environments, adapting quickly to local book compositions while consistently applying enterprise workflows and documentation expectations. • Triage and clear personal lines service backlogs including endorsements, evidence of insurance, mortgagee updates, billing inquiries, ID card requests, cancellations, reinstatements, policy checks, and renewal preparation. • Execute standardized workflows and standard operating procedures (SOPs). • Assist with processing evidence of insurance at scale, maintain lender/mortgagee lists, manage rush requests, and apply industry standard quality controls. • Support heavy personal lines tasks such as underwriting documentation, carrier-required forms, driver/membership updates, and review of inspection or eligibility requirements. • Communicate directly with clients, carriers, producers, and account managers to acknowledge requests, set expectations, and provide updates following standardized templates and communication protocols. • Coordinate remarketing efforts for accounts triggered by premium changes, eligibility issues, underwriting changes, or client request. • Document all servicing work in the AMS with consistent activity codes, checklist completion, attachments, and audit ready detail. • Identify and escalate E&O risks, bottlenecks, unresolved carrier issues, or documentation gaps. • Support agency teams during staffing transitions by temporarily managing assigned servicing queues and meeting defined SLAs. • Deployed for short-term engagements, supporting one or multiple locations virtually or on site depending on needs. • At the conclusion of each deployment, provide a complete documented wrap up including open items, next steps, renewal statuses, client commitments, and file artifacts. Recommendations for backlog and long-term improvement will also be included and shared with the Director of Product Management, Personal Lines.

• Operate independently across varying agency environments, adapting quickly to local book compositions while consistently applying enterprise workflows and documentation expectations. • Triage and clear commercial lines service backlogs including endorsements, certificates, evidence of insurance, loss run requests, audits, policy checks, billing inquiries, mid-term changes, and renewal preparation. • Execute standardized workflows and standard operating procedures (SOPs). • Assist with processing certificates of insurance at scale, maintain holder lists, manage rush requests, and apply industry‑standard quality controls. • Support compliance-heavy commercial tasks such as surplus lines documentation, TRIA forms, MVR requests, premium audits, and carrier-specific requirements. • Communicate directly with clients, underwriters, producers, and account managers to acknowledge requests, set expectations, and provide updates following standardized templates and communication protocols. • Coordinate remarketing efforts for accounts triggered by premium changes, poor loss performance, underwriting changes, or client request. • Document all servicing work in the AMS with consistent activity codes, checklist completion, attachments, and audit‑ready detail. • Identify and escalate E&O risks, bottlenecks, unresolved carrier issues, or documentation gaps. • Support agency teams during staffing transitions by temporarily managing assigned servicing queues and meeting defined SLAs. • Deployed for short-term engagements, supporting one or multiple locations virtually or on-site depending on needs. • At the conclusion of each deployment, will provide a complete documented wrap‑up including open items, next steps, renewal statuses, client commitments, and file artifacts.

• Build and maintain strong relationships with existing clients, acting as a primary point of contact for ongoing communication and support. • Identify opportunities for expanding services within existing accounts based on client needs and ongoing engagements. • Manage the lifecycle of services engagements — from initial client discussions and requirements gathering through proposal development, contract support, and delivery oversight. • Prepare commercial proposals, RFP responses, and pilot project scopes in collaboration with internal teams. • Participate in pre-sales activities, including client meetings, workshops, and product demonstrations. • Contribute to contract discussions and preparation together with senior management. • Take ownership of delivery coordination post-contract signature, ensuring projects are executed according to scope, timelines, and client expectations. • Act as a bridge between clients and internal teams, ensuring alignment and transparency throughout the engagement lifecycle. • Represent Esprow in client discussions, workshops, and industry events related to trading infrastructure, APIs, and testing frameworks. • Organize and manage the execution of projects involving QA and engineering teams, including planning, task coordination, and progress tracking. • Monitor delivery performance and proactively address risks, bottlenecks, or scope changes. • Drive continuous improvement of delivery processes and client outcomes through regular feedback and alignment sessions.