Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. Join our team as an Internal Controls Coordinator reporting to the Internal Controls Manager, where you will play a key role in shaping and strengthening the control environment across our European operations. This is your chance to make a real impact, strengthening our processes and controls through innovation, controls digitalization and smart process redesign. In this role, you'll take part in a variety of projects; from advisory reviews and process redesigns to digitalization, capability building and SOX testing. You'll be directly involved from planning to execution, uncovering insights, identifying risk areas, and driving continuous improvement across our business. We're looking for a curious professional, with a strong critical thinking and analytical abilities, excellent organizational skills, and proactive mindset. Someone who enjoys working collaboratively and feels confident engaging with senior leaders. This is a great opportunity for you to take the next step in your career and grow with us. How you will contribute - Internal Control Projects - Remediations, redesign and deep dives: Contribute to the end-to-end execution of advisory reviews, remediation and improvement projects. Independently execute the tasks and areas of responsibilities assigned, contribute to define the action plan for remediation and sustainment. - Risk Assessment & Advisory: Help the Internal Controls team and the business stakeholders in identifying control gaps and risk areas. Contribute to the design and implementation of pragmatic solutions in collaboration with internal stakeholders. Act as risk advisor to the business stakeholders. - Digitalization & Data Analytics: Collaborate in transforming manual processes into digital tools that enhance control visibility and effectiveness. Help build dashboards and tools for data-driven insights using your analytical skills. - Training & Change Management: Become a key contributor on building a culture of ownership and control accountability. Actively support the development of capabilities resources & training sessions. Help foster a culture of awareness on good control practices. - Business Stakeholder Partnership: Work closely with internal teams and process owners to provide visibility into risks and improvement opportunities. Help maintain effective communication and follow-up that give management visibility into the control environment and risks that demand attention. - Fraud & Special Investigations: Provide support during internal investigations. - SOX: Support and execute SOX related activities What you will bring - Bachelor's degree in finance, Business Administration, Accounting, Risk Management, or a related field. Professional qualifications (e.g., CPA, CIA, ACA, etc.) would be a plus. - 5-6 years of professional experience in internal audit, internal controls, risk management, or compliance. - Knowledge of risk/control frameworks and Sarbanes-Oxley (SOX) compliance. - Solid knowledge of SAP and data analytics tools (Power BI or Tableau experience is a plus). - Good organizational and time management skills; ability to handle multiple priorities and work independently. - Strong communication and collaboration skills (verbal and written). - Analytical mindset with ability to translate complex data into compelling stories, identifying key risks and insights. - Ability to effectively interact with different teams, organizational levels and influence outcomes. - Strong and creative problem-solving skills. - Experience in FMCG or global companies is preferred. Knowledge and experience with Manufacturing Supply Chain processes is a plus. - Fluent English (written and verbal) is required; an additional European language is a plus Career Growth & Development: At Mondelez, we believe in investing in our people. As an Internal Controls Coordinator, you'll have access to continuous learning opportunities & development programs, and the chance to work on impactful global and regional projects in close collaboration with business team and leads to strengthen our organization. We encourage exposure to different activities and teams, enabling you to broaden your expertise and grow your career within our global organization. Flexible Working: We understand the importance of balancing work and life. This role offers flexible schedules and remote work options, allowing you to work from home a significant percentage of the time to support your well-being while effectively managing your work commitments and advancing your career. Diversity & Inclusion: We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to fostering a workplace where everyone feels valued and empowered to contribute. Slovakia: We pride ourselves on having a high performing and collaborative culture where we support your career and development. In return for your commitment, drive and enthusiasm, we offer salary starting from 2.650 € plus annual bonus payment based on your performance. The final offer will depend on the skills and previous experience of the candidate. We also offer top attractive benefits. Relocation Support Available? Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our succes Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Regular Internal Audit & Control Finance

• Serve as the final escalation point for complex issues from L1 and L2 support teams, owning expert-level diagnosis and resolution through to closure. • Investigate and resolve critical incidents spanning IT infrastructure, enterprise networking, cloud platforms (AWS), enterprise applications, and security systems. • Lead root cause analysis for major incidents, producing post-incident reports with corrective action plans. • Perform in-depth network diagnostics including packet capture and protocol analysis (Wireshark or equivalent), routing and switching diagnostics (BGP, OSPF, VLANs, spanning tree), firewall rule review, VPN connectivity failures, and DNS/DHCP resolution issues. • Administer and support enterprise IT systems including identity platforms (Active Directory, Okta), endpoint management (MDM), and SaaS applications. • Manage and troubleshoot complex networking issues at an infrastructure level. • Support AWS cloud infrastructure including EC2, S3, IAM, and CloudWatch. • Coordinate with Information Security on vulnerability remediation, access control reviews, and security incident response. • Serve as LifeMD’s primary Jira administrator, owning configuration, governance, and ongoing optimization of Jira Software and Jira Service Management. • Identify systemic gaps in support operations and translate findings into actionable process improvements. • Communicate proactively with end users, IT leadership, and cross-functional stakeholders on incident status, resolution timelines, and planned maintenance.

About us LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states. At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day. Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare. If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference. Join us and let's build the future of healthcare—together. 🚀 About the role LifeMD is seeking an experienced IT Support Specialist, Level 3 to join our Information Technology team. In this role you will serve as the highest tier of internal technical support, acting as the final escalation point for complex and critical incidents that Level 1 and Level 2 support cannot resolve. You will bring deep expertise in enterprise networking, infrastructure, cloud platforms, identity systems, and security operations. In addition to core L3 support responsibilities, you will serve as LifeMD’s primary Jira administrator, owning the configuration, governance, and ongoing optimization of Jira Software and Jira Service Management. You will partner closely with engineering, security, and operations leadership to maintain system reliability and compliance across LifeMD’s telehealth platform. Core Responsibilities: - Advanced Technical Support & Incident Resolution: Serve as the final escalation point for complex issues from L1 and L2 support teams, owning expert-level diagnosis and resolution through to closure. Investigate and resolve critical incidents spanning IT infrastructure, enterprise networking, cloud platforms (AWS), enterprise applications, and security systems. Lead root cause analysis for major incidents, producing post-incident reports with corrective action plans. Participate in on-call rotations for Severity 1 and Severity 2 incidents outside of standard business hours. - Advanced Network Troubleshooting: Perform in-depth network diagnostics including packet capture and protocol analysis (Wireshark or equivalent), routing and switching diagnostics (BGP, OSPF, VLANs, spanning tree), firewall rule review, VPN connectivity failures, and DNS/DHCP resolution issues. - Systems Administration & Infrastructure Support: Administer and support enterprise IT systems including identity platforms (Active Directory, Okta), endpoint management (MDM), and SaaS applications. Manage and troubleshoot complex networking issues at an infrastructure level. Support AWS cloud infrastructure including EC2, S3, IAM, and CloudWatch. Coordinate with Information Security on vulnerability remediation, access control reviews, and security incident response. - Jira Administration: Serve as LifeMD’s primary Jira administrator, owning configuration, governance, and ongoing optimization of Jira Software and Jira Service Management. Design and manage projects, boards, workflows, permission schemes, and issue type configurations. Build and maintain automation rules, administer user access controls, manage integrations with Confluence, Slack, and GitHub, and develop dashboards and reports providing visibility into SLA compliance and incident trends. Evaluate and deploy plugins and marketplace apps; maintain governance documentation aligned with ITIL best practices. - Process Improvement & Documentation: Identify systemic gaps in support operations and translate findings into actionable process improvements. Develop and maintain knowledge base articles, runbooks, and SOPs for L1 and L2 teams. Contribute to ITSM process development — incident, change, and problem management — in alignment with ITIL standards. - Stakeholder Communication & Collaboration: Communicate proactively with end users, IT leadership, and cross-functional stakeholders on incident status, resolution timelines, and planned maintenance. Partner with IT leadership to ensure Jira configuration and ITSM tooling stay aligned with organizational governance objectives.

Role Description We are seeking a dedicated and knowledgeable individual to join our team in a crucial support capacity. In this position, you will be the first point of contact for IT-related issues, providing exceptional service to our users and ensuring that their technical needs are met in a timely manner. - Respond to IT support requests via phone, email, and in-person. - Troubleshoot hardware and software issues across a variety of platforms. - Install, configure, and maintain computer systems, printers, and other peripherals. - Document and track issues using our ticketing system to ensure efficient resolution and follow-up. - Provide training and support to users on various software applications and systems. - Assist in the setup of new workstations and equipment for employees. - Maintain an inventory of IT equipment and supplies. Qualifications - Proven experience in a help desk or technical support role. - Strong understanding of computer systems, mobile devices, and other tech products. - Excellent problem-solving skills and the ability to work under pressure. - Effective communication skills, both verbal and written. - Ability to work independently and as part of a team. Requirements - Relevant certifications (e.g., CompTIA A+, ITIL). - Experience with remote desktop applications and help desk software. - Knowledge of networking concepts and protocols.