About us LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states. At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day. Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare. If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference. Join us and let's build the future of healthcare—together. 🚀 About the role LifeMD is seeking an experienced IT Support Specialist, Level 3 to join our Information Technology team. In this role you will serve as the highest tier of internal technical support, acting as the final escalation point for complex and critical incidents that Level 1 and Level 2 support cannot resolve. You will bring deep expertise in enterprise networking, infrastructure, cloud platforms, identity systems, and security operations. In addition to core L3 support responsibilities, you will serve as LifeMD’s primary Jira administrator, owning the configuration, governance, and ongoing optimization of Jira Software and Jira Service Management. You will partner closely with engineering, security, and operations leadership to maintain system reliability and compliance across LifeMD’s telehealth platform. Core Responsibilities: - Advanced Technical Support & Incident Resolution: Serve as the final escalation point for complex issues from L1 and L2 support teams, owning expert-level diagnosis and resolution through to closure. Investigate and resolve critical incidents spanning IT infrastructure, enterprise networking, cloud platforms (AWS), enterprise applications, and security systems. Lead root cause analysis for major incidents, producing post-incident reports with corrective action plans. Participate in on-call rotations for Severity 1 and Severity 2 incidents outside of standard business hours. - Advanced Network Troubleshooting: Perform in-depth network diagnostics including packet capture and protocol analysis (Wireshark or equivalent), routing and switching diagnostics (BGP, OSPF, VLANs, spanning tree), firewall rule review, VPN connectivity failures, and DNS/DHCP resolution issues. - Systems Administration & Infrastructure Support: Administer and support enterprise IT systems including identity platforms (Active Directory, Okta), endpoint management (MDM), and SaaS applications. Manage and troubleshoot complex networking issues at an infrastructure level. Support AWS cloud infrastructure including EC2, S3, IAM, and CloudWatch. Coordinate with Information Security on vulnerability remediation, access control reviews, and security incident response. - Jira Administration: Serve as LifeMD’s primary Jira administrator, owning configuration, governance, and ongoing optimization of Jira Software and Jira Service Management. Design and manage projects, boards, workflows, permission schemes, and issue type configurations. Build and maintain automation rules, administer user access controls, manage integrations with Confluence, Slack, and GitHub, and develop dashboards and reports providing visibility into SLA compliance and incident trends. Evaluate and deploy plugins and marketplace apps; maintain governance documentation aligned with ITIL best practices. - Process Improvement & Documentation: Identify systemic gaps in support operations and translate findings into actionable process improvements. Develop and maintain knowledge base articles, runbooks, and SOPs for L1 and L2 teams. Contribute to ITSM process development — incident, change, and problem management — in alignment with ITIL standards. - Stakeholder Communication & Collaboration: Communicate proactively with end users, IT leadership, and cross-functional stakeholders on incident status, resolution timelines, and planned maintenance. Partner with IT leadership to ensure Jira configuration and ITSM tooling stay aligned with organizational governance objectives.

Role Description We are seeking a dedicated and knowledgeable individual to join our team in a crucial support capacity. In this position, you will be the first point of contact for IT-related issues, providing exceptional service to our users and ensuring that their technical needs are met in a timely manner. - Respond to IT support requests via phone, email, and in-person. - Troubleshoot hardware and software issues across a variety of platforms. - Install, configure, and maintain computer systems, printers, and other peripherals. - Document and track issues using our ticketing system to ensure efficient resolution and follow-up. - Provide training and support to users on various software applications and systems. - Assist in the setup of new workstations and equipment for employees. - Maintain an inventory of IT equipment and supplies. Qualifications - Proven experience in a help desk or technical support role. - Strong understanding of computer systems, mobile devices, and other tech products. - Excellent problem-solving skills and the ability to work under pressure. - Effective communication skills, both verbal and written. - Ability to work independently and as part of a team. Requirements - Relevant certifications (e.g., CompTIA A+, ITIL). - Experience with remote desktop applications and help desk software. - Knowledge of networking concepts and protocols.

Nos encontramo en la búsque de un Agente IT Service Desk , para trabajo remoto y solamente en las zonas de Sao Paulo, Rio de Janeiro y Paraná Londrinas, con experiencia de 2 años en estas labores y con dominio de los Idiomas ESPAÑOL Y PORTUGUÉS. Conocimientos/Habilidades: Buenas habilidades de comunicación escrita (chat support) y comunicación verbal clara para la asistencia telefónica Fuerte razonamiento lógico para resolver problemas y encontrar soluciones Conocimientos avanzados de portugués y español (proporcionará soporte a Latinoamérica en español). Conocimientos básicos a intermedios de TI Responsabilidades: Service Desk Agent Atención de llamadas/solicitudes de soporte de cliente Soporte a usuario final en cuanto a computadoras, sistema operativo y aplicaciones, conexión a red, impresoras y periféricos Gestión y documentación de tickets en sistema Interacción/canalización con vendors y otros niveles de soporte Consulta y actualización de información documentada Soporte telefónico Soporte por sistema de chat Gestión de backlog Asistencia al cliente de primer nivel, proporcionando soluciones inmediatas Asistencia al cliente enrutando tareas a equipos técnicos de nivel 2 y/o 3 Identificación y resolución de problemas Multitarea Análisis de backlog de tickets Otros Requerimientos Experiencia: 1 a 2 años de experiencia en labores de help desk y soporte. Horario de trabajo: 9:00 am a 18 horas ( Lunes a viernes ) Idioma: Español y portugués ( Excluyente). No consideran CVs que no cumplan este requisito. Forma de trabajo: Home Office ( Se busca solamente en Sao Paulo, Rio de Janeiro y Paraná Londrina ) Formación: Educación Universitaria o técnica

Role Description We at MGID are looking for a Compensation & Benefits (C&B) Specialist to support the HR team and other stakeholders with bonus calculations, data analysis, and reward processes. - Bonus Calculations: Calculate variable pay, commissions, and bonuses for different departments accurately and on time (e.g., applying specific metrics and rules for Sales, PubDev, and other teams). - Expense Analytics: Assist in analyzing compensation costs, tracking budget, and monitoring financial metrics related to employee rewards. - Reporting: Prepare and update regular reports, as well as generate ad-hoc (on-demand) reports for HR or management when needed. - Data Maintenance: Enter and update compensation data in HR systems or Excel/Google Sheets, ensuring all employee records are accurate and organized. - Process Support: Support the HR team and help collect data for market salary surveys. Qualifications - Education: Bachelor’s degree in Human Resources, Finance, Economics, Mathematics, or a related field. - Experience: Up to 1 year of experience in HR, Finance, Data Analysis, or Administrative roles. (Basic understanding of Compensation & Benefits processes is a strong plus). - Technical Skills: Strong proficiency in MS Excel or Google Sheets. Comfortable working with large datasets, using VLOOKUPs, Pivot Tables, and logical formulas for data analysis. - Analytical Mindset: Excellent analytical and problem-solving skills, with a focus on working accurately with numbers and financial metrics. - Attention to Detail: High level of accuracy and responsibility, especially when calculating bonuses and working with sensitive payroll information. - Ethics & Confidentiality: Strict understanding of corporate ethics and the ability to maintain absolute confidentiality regarding employee compensation data. - Communication: Good written and spoken communication skills to effectively collaborate with the HR team and answer basic employee questions. Company Description MGID is a global advertising platform helping brands reach unique local audiences at scale. In MGID, we empower brands and publishers to work together transparently through our privacy-first targeting technology to enable advertisers to drive performance and awareness, and publishers to retain and monetize their audiences. Today, we’re creating unique technologies and with your help, we are looking to aim even higher.