Role Description We are currently seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the relationships with our BPO partners, drive exceptional customer experience, and ensure operational efficiency across multiple sites and geographies. This is a high-impact leadership position for someone who thrives in a fast-paced, data-driven, customer-focused environment. Must Live in Continental United States Pay for this role is 112k Salary. Key Responsibilities - Lead the strategy, governance, and day-to-day performance of our operations. - Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. - Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy. - Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans. - Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery. - Use data analytics to identify trends, forecast needs, and drive continuous improvement. - Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies. - Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams. - Champion a culture of customer excellence across all BPO network partners. Qualifications - 8 years of leadership experience in BPO Leadership operations. - Bachelor’s degree. - Proven track record managing large-scale outsourced teams (200+ FTE). - Strong vendor management, negotiation, and relationship-building expertise. - Excellent analytical, problem-solving, and data interpretation skills. - Experience managing KPIs, implementing performance improvements, and optimizing operations. - Exceptional communication and leadership abilities. Requirements - Certifications in training or learning (e.g., ATD, CPTD, Six Sigma). - Experience with high-volume hiring and onboarding in BPO settings. - Familiarity with compliance training, soft skills development, and multilingual training programs. - New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. - Must pass drug screen. - Must pass a background check with education check and employment verification check. Remote Working and Technology Requirements - To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. - NTT DATA will provide a computer and headset for remote work. - Employees are responsible for the care and security of all equipment provided. - Individuals must provide their own high-speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden. Remote Workspace - Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - The workspace should ideally be isolated from other household members and used exclusively for job duties. - Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum. - Employees must work from the same location consistently unless prior approval is obtained. - If a change in work location is necessary, the new location must meet all Remote Workspace and Technology Requirements. - Notification to NTT DATA Management is required before relocating.

Title: Project Director - Technology Location: Sydney Australia time type: Full time job requisition id: JR4322 Job Description: Project Director, Technology - Hybrid work environment - Max term contract until June 2027 - Play an important part shaping the future of our iconic Australian institution - A key leadership role leading a high-profile transformation program About the Role The Project Director, Technology is an executive level role accountable for directing complex technology transformation initiatives across the Bank for the Payment Operations Program (POP). A core part of this program's work is supporting the resilience and smooth operation of the Reserve Bank Information and Transfer System, which provides critical settlement services to Australian payments system participants - settling about $300 billion per day. This position provides strategic oversight, delivery governance, senior stakeholder engagement, and commercial leadership to ensure the POP Program delivers measurable business outcomes and uplifts technology maturity. The Project Director, Technology will lead multi‑disciplinary delivery teams, drive alignment across business and technology units, manage vendor partnerships at a strategic level, and present confidently to POP's senior executive Steering Committee. This role requires a highly experienced technology delivery leader who brings both strategic thinking and operational depth, with the ability to "dive into the detail" when needed. Key Responsibilities Strategic Leadership & Governance - Provide end‑to‑end leadership of large, cross‑functional technology streams across technology, people and processes. - Lead the delivery of stream objectives ensuring alignment to program priorities and sponsor expectations. - Present Technology Stream status, risks, decisions, and recommendations to POP's Executive Steering Committee and Senior Executives across the business. - Maintain strong governance disciplines, using structured project and program management methodologies. Program Delivery & Execution - Oversee planning, execution, and tracking of all Technology Streams, ensuring delivery milestones, quality standards, and benefits are met. - Assess and manage complex dependencies across technology, business operations, vendors, and compliance functions. - Ensure detailed program plans, schedules, budgets, workforce plans, estimates, and forecasting are accurate and maintained. - Monitor performance, identify variances early, and drive corrective actions to protect timelines and budget. - Ensure comprehensive risk, issue, and change management practices are embedded and effective. Team Leadership & People Management - Lead, coach and line management a team of large multidisciplinary teams including Program Managers, Delivery Leads, Architects, Test Analyst, Technical SMEs, business analysts amongst others. - Foster a high‑engagement, high‑performance culture with clear accountability and continuous learning. - Create strong team cohesion and collaboration within and across program workstreams. Stakeholder & Executive Engagement - Build productive, influential relationships with senior executives across business units, risk, operations, technology, digital, and security functions. - Act as the bridge between business and IT-translating complex technical topics into clear business language. - Ensure transparent, proactive communication to all stakeholders, with high‑quality executive‑level reporting. Commercial, Vendor & Partner Management - Manage major technology vendor and partner relationships, ensuring strategic alignment, commercial performance, and delivery excellence. - Oversee contractual obligations, SOWs, commercials, pricing structures, and performance management. - Drive value through effective negotiation, vendor risk management, and optimisation of service delivery. Technology & Delivery Expertise - Bring deep understanding of enterprise‑scale infrastructure services, tooling, and technology controls. - Oversee the uplift of technology controls, processes, systems, and risk management and delivery frameworks. - Ensure technology solutions and delivery approaches align with architectural standards, cybersecurity requirements, and regulatory expectations. - Demonstrate hands‑on experience in large‑scale technology delivery-balancing strategic oversight with the ability to engage on detailed technical or delivery issues when required. Experience & Capabilities You will bring: - Extensive experience delivering large, complex, multi‑stream technology programs in enterprise environments. - Proven ability to engage, influence, and present to Executive Steering Committees and senior business leaders. - Strong delivery background in infrastructure services, enterprise platforms, and technology uplift programs. - Demonstrated experience managing scope, budget, workforce planning, and large program governance structures. - Track record of managing and optimising strategic vendor relationships and commercial arrangements. - Experience driving uplift of technology controls, risk maturity, operational processes, and end‑to‑end systems. - A history of successfully leading large delivery teams with high engagement and clear accountability. Technical & Leadership Capabilities - Exceptional communication and presentation skills suitable for senior executive audiences. - Ability to simplify complex technical and delivery issues for clear strategic decision‑making. - Strong networking and stakeholder‑influence skills across technology and business domains. - Demonstrated ability to identify opportunities that enhance value, efficiency, or delivery outcomes. - High degree of initiative and sound judgement, with the ability to make confident decisions in ambiguity. - Proven record of achieving high team performance and encouraging professional development. Be More Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia. Why RBA? The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia. The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Title: Quality Director Location: Woodridge United States Job Description: Eaton's Electrical division is currently seeking a Quality Director to join our Distributed IT team. This role will be based remotely with anticipated up to 50% travel. The expected annual salary range for this role is $146,000 - $215,000 a year. This position is also eligible for a EIC bonus program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. Reporting to the Operations Director of Distributed IT (D-IT), the Quality Director will be responsible for quality for the Distributed IT Division's $840M+ business. This role will develop and execute the division's quality strategy to support rapid growth in utility and data center markets, ensuring world-class supplier performance and manufacturing excellence. The Quality Director will drive measurable improvements in quality and have a significant impact on D-IT's annual and multi-year results. This includes significant growth in NPI launches, sourcing strategy, and partnering with operations leadership to design new product lines in our sites. What you'll do: - Lead the execution and deployment of the Strategic Quality Plan for the Distributed IT Division, representing the Quality Management System (QMS) and ensuring alignment with Eaton's standards and customer expectations. - Leverage cross-functional and regional resources to maintain product flow consistent with industry standards, government, and customer requirements. - Develop and execute the division's quality strategy, including the implementation of a unified quality management system (EQMS), KPIs, dashboards, and accountability routines. - Represent D-IT in corporate quality councils and industry forums, actively participating as a senior member of the ES-A Quality Leadership team and Eaton's global quality council. - Ensure consistent deployment of quality systems across all plants and engineering processes, driving standard metrics, problem-solving rigor, and root cause analysis for quality incidents. - Lead corrective action initiatives and lessons learned programs to foster continuous improvement in process, product, and service quality. - Build and manage a structured supplier quality function, including qualifications, audits, incoming quality, corrective actions, and risk mitigation. - Oversee supplier performance and collaborate with procurement and operations to resolve supplier-related quality issues, ensuring compliance with customer, industry and QMS standards. - Address customer feedback and quality complaints, ensuring timely closure and systematic solutions, and engage directly with key customers to maintain trust and support contract negotiations. - Foster a culture of accountability, continuous improvement, and quality excellence, partnering with Quality Corporate leaders to align practices and strategies with the Eaton Quality System and develop talent according to corporate strategy. This role could be the next step in your career if you demonstrate the following experience: - Bachelor's degree from an accredited institution - Minimum 5 years of experience in a divisional or regional leadership role - Minimum of 10 years of experience in manufacturing, quality, engineering and/or continuous improvement environment You will set yourself apart by demonstrating some or all of the following: - Bachelor's degree in Engineering or Business from an accredited institution - Has experience working directly with data center customers and understands the pace and expectations of that environment - Six Sigma Black-belt - Strong understanding of AIAG tools, statistical tools, and analysis - Problem Solving, Minitab - Process Failure Mode Effects Analysis (PFMEA) - Implementation of Power BI projects and analysis - Production Part Approval Process (PPAP) - Statistical Process Control (SPC) - Conceptual thinking to understand complex issues and their implications on the results of the quality function globally - Ability to implement solutions with a longer-term view. - Conveying complex information and persuading diverse audiences globally - Strong contributor to the development of functional strategy - Must be independent and be able to achieve goals with little supervision in a global and matrix environment We will not consider candidates who: - Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. #LI-LR1 The application window for this position is anticipated to close on April 10, 2026. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Provide leadership and oversight for nursing services in radiation oncology, ensuring high-quality patient care, mentoring staff, and collaborating with multidisciplinary teams to advance clinical practices and improve patient outcomes.