Job Title Customer Service International Position Overview . As a CSR you will work within the Commercial Customer Service sector supporting the EMEA businesses. You will ensure that all customer contacts are dealt with effectively and courteously. This will include processing orders, preparing correspondence, and responding to enquiries as requested by the customer, sales, marketing, and customer service management team. As a Shaw Representative, you will strive to deliver a world class customer experience with a strong focus on First Contact Resolution. You will display a professional can-do attitude while interacting - multiple times a day - with key customers. You will take ownership of customer support through detailed follow-up from order processing to delivery of the product with a focus on continuous improvement. Responsibilities: - Perform all order entry, maintenance, and enquiries along with other duties as assigned. - Communicate with customers to confirm order and delivery details - Communicate with transportation partners to ensure accurate and reliable delivery of goods to the customer - Monitor orders and inventory positions as needed to maximize service and reduce inventory and inventory handling costs. - Analyze stock positions and proactively address concerns for customers - Responsible for the resolution of routine questions and problems in a timely manner, provide alternative suggestions to satisfy customer requirements when necessary - Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures - Seek to understand and anticipate the unique needs of customers - Responsible for maintaining a professional relationship with customers - Create a positive customer experience through professionalism, knowledge, and effort by creating a climate in which the customer has confidence in all that we do. - Retain knowledge of and understand the requirements provided for the performance of all duties. Share best practice with other team members - Analyze job related information and make decisions based on previous experience. - Use good judgement to control call interaction and strive for First Contact Resolution - Personally promote a positive work environment by exemplifying honesty, integrity and passion - Professionally represent the company brand in all interactions and correspondence - Process sample requests from customers, architects, designers - If required, send samples to customers, architects, and designers for the region. Qualifications: - A desire to deliver world-class customer service - Strong attention to detail - Clear, professional and concise communication skills; written and verbal. - Must have proficient adaptable computer skills - Basic mathematical skills - Excellent organizational and time management skills - The ability to think outside the box Desired Qualifications: 1-2 years Customer Service experience - within a sales or service environment Required Competencies: - Communicate Effectively - Build Customer Satisfaction - Manage Work - Learn & Apply Shaw will be offering: Competitive salary package including pension allowance Travel allowance Ability to work remotely Work Shift 7.5 hour day shift Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible. The Service Team Lead SEAHKTW will be in charge of leading and delivering excellent customer support & servicing on leading-edge Leica products to our academic research, pharmaceutical, & clinical diagnostic customers in ID, PH, HKTW and other SEA regions whenever needed. The Lead FSE will guide his team and also personally provide technical support either on site or via phone, email and remote support to end users on our digital pathology products and advanced staining products, as well as our core histology range. The Lead FSE is responsible for installation, maintenance and repair of the system with full technical background of the system, use of proper tools and understanding of the standard process. The Lead FSE is expected to achieve customer satisfaction, annual service revenue and strategies through management of FSEs & Channel Partner Associates in the indirect market. Develop commercial programs and area service plans in close conjunction with the service leadership team in APAC / GM SEAHKTW to support and grow Leica Biosystems’ customers in SEAHKTW. Set up standard work and processes; provide direction, leadership, coaching and mentoring for FSEs. Advance the professional development, professional conduct, service effectiveness and efficiency of staff. Manage distributor service effectively, build & track FSEs competency and customer satisfaction in distributor service area time to time. Drive service as a business. Develop a region-specific service strategy. Track progress with service, effectively using DBS tools, minimizing customer downtime (improve repair turnaround time) and generating revenue opportunities for Leica. This position is part of the Commercial Department of LBS located in Hong Kong and will be remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. If you thrive in a fast-paced, results-driven, matrixed organization, and want to work to build a world-class commercial team —read on. In this role, you will have the opportunity to: - Engage and lead the team to achieve and exceed individual quarterly and annual sales quota, strategic and service objectives - Manage, coach, mentor and lead a team of Field Service Engineers and service admin, translates strategies into actionable tactics - Define the service strategy in conjunction with GM SEAHKTW, improve customer satisfaction, drive service profitability and support growth of LBS business - Post sales support: Increase service visibility, up service quality in the market, Responsible for providing outstanding customer service in a prompt and efficient manner for all product lines and product offerings - Work with stakeholders and provide on time customer/CP/FSE support & FSE training. The essential requirements of the job include: - Degree in Bio-medical engineering, Electronics, Mechanics, Computer engineering or other related specialties, and experience in Clinical diagnostic product service. - Good command of written and spoken English, Mandarin and a team player with own initiative who focuses on problem-solving skills - Ability to comfortably work in an environment of change and continuing organizational evolution by being flexible and adaptable to changing environment and needs. #LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: •Call center-based customer support in response to a high volume of low complexity inquiries •Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: •Acting as liaison between customers, production and distribution departments related to specific customer orders •Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets. Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Overview Customer Care Representative – Retail & Restaurant SMB About the Role We're looking for a Customer Care Representative who genuinely understands the day-to-day realities of running a small business. This role sits at the intersection of customer support and domain expertise — you'll be the go-to resource for our retail and restaurant SMB customers as they set up, navigate, and get the most out of our platform. What We're Looking For The ideal candidate has 2+ years of hands-on experience working in or closely supporting retail or restaurant environments — whether that's as a manager, bookkeeper, or ops lead. You understand how a brick-and-mortar business closes out a shift, handles vendor invoices, tracks inventory, and reconciles cash. Responsibilities What You'll Do You'll handle inbound support requests via our ZenDesk support platform helping customers troubleshoot issues, understand product features, and resolve account concerns. A big part of the job is translating accounting concepts — chart of accounts, sales, cost of goods sold, end-of-day reconciliation, sales tax, tips, payments — into plain language that time-strapped owners and their staff can act on. You'll also document recurring issues, surface product feedback to the team, and occasionally walk customers through onboarding when they're getting started. Qualifications - 2+ years in a customer-facing support or operations role - Demonstrated familiarity with retail or restaurant accounting workflows (QuickBooks, restaurant POS systems, or similar) - Strong written communication skills - Comfortable working across support tools like Zendesk Nice to Have - Experience at a SaaS company, payments company, or fintech - Bookkeeping certification or coursework (QuickBooks ProAdvisor, accounting associate degree, etc.) - Familiarity with platforms like Toast, Square, Lightspeed, or Clover Required Skills Customer Service, Quickbooks Years of Experience Needed 2