Role Description Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable, positive, and engaging customer support to our residential and business clients. As an integral member of the Paraco family, this position is all about providing first-class assistance to current and prospective customers. We believe in building genuine connections with our customers by listening, anticipating needs, and offering innovative solutions to ensure their satisfaction. We’re looking for someone who will deliver a great customer experience and ensure effective resolution of customers' needs and concerns. For the right candidate, this is a Remote opportunity in NY. - Handling heavy incoming calls pleasantly and understandingly focused on achieving customer satisfaction. - Using effective listening skills to address and resolve customer issues. - Addressing customer concerns in a calm and professional manner while ensuring their requests/questions are handled appropriately and in a timely fashion. - Analyze incoming calls, offer proactive solutions based on the information provided, and follow up when necessary. - Working in a team-based environment and engaging proactively with both clients and employees throughout the organization. - Call Center Metrics used. - Scheduled workdays may include weekend hours. - Overtime may be offered depending on call volume. Qualifications - High school diploma or general education (GED). - 1+ years of heavy inbound call volume customer service or call center experience. - Ability to communicate clearly and professionally. - Maintain a strong work ethic and desire to excel. Punctuality and dependability are a must. - Capable of understanding documents such as instructional and procedural manuals. - Basic computer systems: Microsoft Office, 10-key calculators, and data entry skills. - Bilingual speaking proficiency is a plus but not required. Benefits - Medical, Rx, Vision, and Dental coverage. - 401(k) plan with company match. - Generous paid time off. - Company holidays. - Tuition reimbursement. - Uniform allocation. - Propane discounts. - Opportunities for career advancement. - Performance incentives, commissions, voluntary time off, team events, and professional development opportunities may also be available.

Role Description Buscamos Estagiário(a) para atuar no suporte comercial de escritório jurídico, auxiliando na prospecção e no atendimento inicial de clientes. A vaga é ideal para quem deseja desenvolver habilidades em comunicação, negociação e dinâmica comercial aplicada ao mercado jurídico. Qualifications - Cursando Ensino Superior em Direito ou área comercial (a partir do 3º semestre); - Boa comunicação verbal e escrita; - Organização e responsabilidade com prazos; - Conhecimento básico em Pacote Office; - Perfil proativo e interesse na área comercial. Requirements - Apoio na prospecção e atendimento inicial de clientes; - Organização e atualização de contatos em sistema e planilhas; - Acompanhamento de leads e retorno a potenciais clientes; - Apoio na elaboração e envio de propostas comerciais; - Agendamento de reuniões para a equipe jurídica; - Suporte administrativo às rotinas do setor comercial. Benefits - Modalidade: Home Office; - Regime: Estágio; - Jornada: 9h às 16h (1h de intervalo); - Bolsa auxílio: R$ 1.100,00. Company Description Experiência prévia com atendimento ao cliente é um diferencial. - Facilidade com ferramentas digitais; - Interesse em aprender sobre o mercado jurídico.

Role Description We are seeking motivated and customer-focused individuals to join our team as Remote Live Chat Agents. In this role, you will assist customers through online chat platforms, providing timely support, resolving issues, and ensuring a positive customer experience—all from the comfort of your home. - Respond to customer inquiries via live chat in a professional and timely manner - Provide accurate information about products, services, or policies - Troubleshoot basic issues and escalate complex concerns when necessary - Maintain a high level of customer satisfaction and engagement - Handle multiple chat conversations simultaneously - Document customer interactions and feedback in internal systems - Follow company guidelines, scripts, and communication standards Qualifications - High school diploma or equivalent (associate or bachelor’s degree is a plus) - Previous customer service or chat support experience preferred - Excellent written communication and typing skills - Strong problem-solving abilities and attention to detail - Ability to multitask and manage time effectively - Comfortable working independently in a remote environment - Basic computer skills and familiarity with chat software Requirements - Reliable high-speed internet connection - Computer or laptop (company-provided equipment may vary) - Quiet, distraction-free workspace - Ability to learn and use customer support tools (e.g., Zendesk, Intercom) Benefits - Competitive hourly pay (based on experience) - Paid training - Opportunities for advancement - Performance-based incentives - Benefits package for employees (include health, PTO, etc.)

• Own Tier 2 issue resolution across assigned RealTime platforms (SOMS and Complion) • Conduct structured root cause analysis on escalated issues; document findings clearly in JIRA • Serve as the primary liaison between the support team and the Product Health team • Resolve or meaningfully advance all Tier 2 tickets within SLA targets • Act as an in-queue resource for L1 Specialists on technical questions • Assist with L1 ticket reviews and QA, providing constructive feedback • Contribute to onboarding and ongoing training of new L1 Specialists • Conduct customer-facing troubleshooting calls and screen-share sessions • Monitor and report on recurring issue patterns • Maintain full compliance with HIPAA Privacy Rule requirements.