To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role We're looking for a highly accomplished and senior-level Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization. As a Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes. Your Impact - Drive Tangible Outcomes through Hands-On Implementation: Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact. - Build Transformative AI Solutions: Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform. - Engineer Bespoke Agentic AI Solutions: Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems. - Data Configuration & Integration : Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimized, and secure for our advanced AI applications, often navigating complex enterprise data environments. - Proactively Remove Technical Blockers: Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, from intricate data integration to sophisticated model deployment and advanced agent orchestration. You'll be the ultimate go-to expert for unblocking progress. - Drive Agentforce Innovation: Become a foremost expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your insights from the field will directly influence future product enhancements and help shape the strategic direction of our platform, often representing the voice of the customer in product discussions. - Become a Trusted Strategic Partner: Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions. - Conduct Deep-Dive Technical Debugging and Root Cause Analysis: Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviors to optimize performance, ensure reliability, and prevent recurrence of issues. - Lead Rapid Prototyping and Iteration: Quickly develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery. - Implement and Enforce Best Practices: Directly apply and evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model. Required Qualifications - 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment - Strong background in Computer Science or a related engineering discipline - Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex) - Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks - Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery) - Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives - Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders - Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects - Ability to travel 25-50% of the time, as needed to customer sites - Fluency in Japanese and English (written and verbal) Preferred Qualifications - Experience developing and deploying conversational AI solutions within highly regulated industries - Expert-level experience with Apex and/or Python coding languages in a professional setting - Prior experience in a customer-facing, hands-on technical lead or architect role - Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect) - Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds) - Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development - Experience contributing to open-source AI frameworks or libraries - Experience with Salesforce preferred, not required About the Role 5年以上の複雑なAIエージェント構築のリード経験がある、上級フォワードデプロイエンジニアを募集しています。このロールには、当社のAgentforceプラットフォームやその他の最先端技術を活用した特注ソリューションの設計・開発だけでなく、技術的な取り組みをリードできる経験豊富な技術者かつ戦略的パートナーが求められます。変革をもたらすAIソリューションの主要推進者として、深い技術的専門性、比類なき問題解決能力、そしてダイナミックな実環境において具体的な価値を確実に提供するという揺るぎない姿勢をもって、初期構想から成功裏な導入、継続的な最適化に至るまでを主導していただきます。 最先端のAIソリューションを戦略的重要顧客に提供する最前線に立つことになりますが、単なるコーディングではなく、顧客の最も複雑な課題を深く理解し、高度なソリューションを設計し、Agentforceプラットフォームをはじめとする技術を活用して革新的で影響力のあるソリューションをエンドツーエンドで技術的に実現するリーダーシップを発揮いただきます。技術戦略を策定し、成果を確実に導く役割を担います。 Your Impact ・実践的な実装を通じて具体的な成果を推進：複雑なAIソリューションのエンドツーエンドの技術的支援を担当します。自ら重要なコードを記述し、システムを構成し、問題のトラブルシューティングを行うと同時に、ジュニアチームメンバーの作業を指導・レビューし、成功したデプロイと測定可能なビジネスインパクトを確保します。 ・変革をもたらすAIソリューションの構築：高品質でスケーラブルな本番システムの設計・開発・実装を主導的に担当。その主要な役割として、Salesforceプラットフォーム上に構築される複雑なAIおよび大規模言語モデル（LLM）ベースのインテリジェントエージェントと自動化ワークフローの設計・展開を担う。 ・エンジニアによる特注型エージェントAIソリューション：Agentforceプラットフォームを活用し、顧客と直接連携してカスタムインテリジェントエージェントを設計・構築。独自のビジネス要件を正確に満たし、既存の顧客エコシステムとシームレスに統合することを保証します。 ・データ構成と統合：データモデルの戦略的設計から効率的な処理パイプラインの実装、シームレスな統合戦略の確立まで、データライフサイクル全体を統括。高度なAIアプリケーション向けに、常に最適化され安全な状態のデータを確保します。複雑な企業データ環境を頻繁にナビゲートしながら、その実現を担います。 ・技術的障害の積極的除去：複雑なデータ統合から高度なモデル展開、先進的なエージェントオーケストレーションに至るソリューション提供全フェーズにおいて、最も複雑な技術的課題を特定・分析し直接解決します。進捗を阻む障害を取り除く、頼れる専門家として活躍します。 ・エージェントフォースの革新を推進：革新的なエージェントフォースプラットフォームの第一人者として、その可能性を限界まで引き出します。カスタムインテリジェントエージェントの開発を主導し、複雑な業務プロセスを自動化し、直感的なユーザー体験を構築します。現場からの知見は将来の製品強化に直接反映され、プラットフォームの戦略的方向性を形作る一助となります。製品議論において顧客の声を代弁する役割も担います。 ・信頼される戦略的パートナーとなる：クライアントチームと深く連携し、彼らの業務上の課題と戦略的目標を真に理解します。これらの微妙なニーズを明確で実行可能な技術要件とソリューション設計に変換し、主要な技術アドバイザーとして強固な関係を構築し、技術的な議論をリードします。 ・深層技術デバッグと根本原因分析の実施：複雑なシステム連携、データフロー、AIモデルの挙動に対し詳細な分析・デバッグ・根本原因特定を行い、パフォーマンス最適化、信頼性確保、問題再発防止を実現します。 ・迅速なプロトタイピングと反復開発を主導：コンセプト実証と最小限の機能を備えた製品を迅速に開発し、多くの場合クライアントチームと共同でコーディングを行い、能力を実証し、反復的な改善のためのフィードバックを収集し、迅速な提供のペースを設定します。 ・ベストプラクティスの実装と徹底：コード品質、スケーラビリティ、セキュリティ、保守性に関するエンジニアリングのベストプラクティスを、展開されるすべてのソリューションに直接適用し、推進します。技術的なロールモデルとしての役割を果たします。 Required Qualifications ・高品質でスケーラブルな本番ソリューションをエンドツーエンドで構築・運用した実務経験（5年以上） ・コンピュータサイエンスまたは関連工学分野における強固なバックグラウンド ・1つ以上のプログラミング言語（例：JavaScript、Java、Python、Apex）におけるエキスパートレベルの習熟度 ・AI/LLM技術を用いたソリューション構築・デプロイの実践的経験（LLM統合、高度なAIオーケストレーションフレームワーク（例：LangChain、LlamaIndex）の適用、プロンプトエンジニアリング技術、エージェントフレームワークの経験を含む） ・データモデリング、処理、統合、分析における深い専門知識、およびエンタープライズデータプラットフォーム（例：Salesforce Data Cloud、Snowflake、Databricks、BigQuery）の実証可能な習熟度 ・起業家精神と「実行力」を兼ね備え、迅速かつインパクトのある成果創出に注力。技術イニシアチブを主導する実績を有すること ・卓越した協働・コミュニケーション・プレゼンテーション能力（文書・口頭双方）。複雑な技術概念を技術系・非技術系ステークホルダー双方に明確に説明できること ・技術的関与の主導、若手チームメンバーの指導、プロジェクトの技術的側面の監督における実績 ・必要に応じて顧客先への出張（25～50%の頻度）が可能なこと ・流暢な日本語、英語力（読み・書き・会話全て） Preferred Qualifications ・高度に規制された業界における対話型AIソリューションの開発・導入経験 ・プロフェッショナル環境におけるApexおよび/またはPythonプログラミング言語のエキスパートレベルの経験 ・顧客対応型の実務技術リーダーまたはアーキテクトとしての経験 ・Salesforceプラットフォーム上級認定資格（例：Platform Developer II、Application Architect、System Architect） ・Salesforce CRM（サービスクラウド、セールスクラウド、マーケティングクラウド）全般に関する深い知識 ・Salesforce FlowsおよびLightning Web Components（LWC）に関する豊富な経験（複雑なカスタム開発を含む） ・オープンソースAIフレームワークまたはライブラリへの貢献経験 *Salesforceの使用経験は望ましいが必須ではない Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. 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It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Company Background Our client is a leading life insurance company, part of a global financial services group. The company offers a wide range of products, including annuities and life insurance, delivered through a large nationwide network of agents. Project Description The project focuses on a production system managing clients and life insurance programs. The role involves both support and new feature development, with a strong emphasis on building and optimizing data pipelines and working within a modern Azure-based data platform. Technologies - Databricks (architecture, Unity Catalog, Delta Tables, data lineage, permissions, Databricks Genie, notebooks) - SQL - Python - Azure Job Requirements - 3+ years of experience as a Data Engineer - Strong experience with Databricks ecosystem (architecture, Unity Catalog, Delta tables, lineage, permissions) - Solid knowledge of SQL - Strong experience with Python - Experience working in Azure cloud environment - Good understanding of data pipelines and data platform architecture - Strong analytical and problem-solving skills - Excellent communication skills - English level: B2 (Upper-Intermediate) or higher What Do We Offer The global benefits package includes: - Technical and non-technical training for professional and personal growth; - Internal conferences and meetups to learn from industry experts; - Support and mentorship from an experienced employee to help you professional grow and development; - Internal startup incubator; - Health insurance; - English courses; - Sports activities to promote a healthy lifestyle; - Flexible work options, including remote and hybrid opportunities; - Referral program for bringing in new talent; - Work anniversary program and additional vacation days.

• Desplegar, implementar y mantener soluciones de observabilidad (logs, métricas y trazas) adaptadas a cada cliente. • Configurar y optimizar stacks basados en ELK (Elasticsearch, Logstash, Kibana). • Crear dashboards, alertas y visualizaciones avanzadas con Grafana. • Implementar instrumentación y trazabilidad distribuida con OpenTelemetry. • Analizar problemas de rendimiento, disponibilidad y capacidad. • Colaborar con equipos de desarrollo DevOps y SRE para mejorar la detección temprana de incidencias. • Documentar buenas prácticas y formar a usuarios técnicos en el uso de las herramientas.

Role Description As a Quality Assurance Engineer at Snapsheet, you are a solver - building test systems and processes that will improve what we have in place currently and prevent issues proactively. You thrive in an environment where you are working with a team of software developers, QAs, and designers in a fast-paced, agile development environment. You enjoy identifying any potential quality issues through system testing and acceptance testing on various Snapsheet features. Additionally, as a QA Engineer, you accelerate the delivery and maintain the high quality of Snapsheet products as they continue to grow and expand. The Quality engineering team owns and maintains Snapsheet's customer-focused testing strategy and software; you’ll be supporting a specific product while also building the tools you need to have high confidence in our automated tests. Responsibilities - Review and understand product specifications and feature requirements - Define and refine the testing strategy for an engineering team - Own tools and test infrastructure, identify, research, and implement technologies for quality assessment and QA automation - Design, develop, and maintain automated test suites; working cross-functionally with developers and product managers to inform decisions on what, how, and when to automate - Develop, document, and maintain functional and regression test cases and other test artifacts - Test execution and results tracking on planned test cases, exploratory tests, and ad hoc tests - Issue triage, resolution, and prevention - Isolating, replicating, and reporting defects while verifying defect fixes - Defect submission, tracking, and communication to team members - Escalating potential quality issues immediately to team and management when needed - Providing QA reporting including test status and defect status - Ensure all deliverables meet functional and design requirements and technical specs - Perform various testing including: - New feature/product release candidate testing - Existing feature enhancement testing - Regression testing - Non-functional testing - Load/Stress testing to uncover potential performance and scalability bottlenecks - Behavior under constraints (browser type, screen resolution, network performance, etc) - Accessibility Qualifications - B.S. or higher degree in related fields - 3+ years of experience working with test automation frameworks (Selenium, Cypress, Playwright) - Proficient in one or more programming languages (Ruby and JavaScript preferred) - Familiar with project management tools (Jira, Confluence), version control systems (Git, GitHub), and test management tools (Zephyr, TestRail) - Understanding of the software development life cycle (SDLC) - Understanding of quality assurance methods and testing principles - Experience in software testing environments for web-based products and/or mobile applications - Good self-learner and self-motivator who takes initiative and thrives in an autonomous environment - Excellent communication skills – both written and verbal - Ability to multitask in a fast-paced, detail-oriented environment - Experience with non-functional testing tools (e.g., Grafana k6, JMeter) a major plus - Familiarity with containerization technologies (Docker) and AWS Cloud infrastructure a plus Requirements - Technologies we use: Ruby on Rails, Cucumber, Capybara, Grafana k6, JavaScript, Docker, AWS Cloud infrastructure Benefits - Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan - Offer two dental plans and one vision plan to keep you and your family healthy - Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance - Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance - 401(k) with a 4% company match—because your future is worth investing in - Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being - Flexible PTO and 7.5 company-observed holidays to recharge on your terms - In-person connection points throughout the year including our annual Summit and Roadshows - Snapsheet SWAG and surprise mailers to keep the spirit alive - Endless opportunity to shape your path—career growth, learning, and real impact are all within reach - Health and wellness campaigns that evolve with you year over year