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Learner Education is a technology company that specializes in the education industry, specifically online tutoring. As an employer, the company is known for its fast-paced, goal-mo
Tutor Operations and Support Assistant
Location
Colombia
Posted
48 days ago
Salary
0
Seniority
Senior
Job Description
Tutor Operations and Support Assistant
Learner Education
• Review student needs and assist with matching students to appropriate tutors • Coordinate and schedule trial sessions between students and tutors • Track trial sessions and placement outcomes from start to finish • Communicate with tutors via email and internal systems to confirm availability and next steps • Support Academic Advisors and Placement teams with administrative coordination • Provide timely and professional support to tutors and students as needed • Support onboarding tasks such as profile setup, system access, and documentation tracking • Assist with offboarding tasks including status updates and record maintenance • Maintain accurate tutor records across internal tools and systems • Screen tutor applications using established guidelines and tools • Support background check processing and status tracking • Maintain accurate hiring and candidate records in Workable and related systems • Assist with responding to tutor and student inquiries • Route questions or issues to the appropriate team when needed • Maintain clear, professional communication across email, Slack, and internal tools • Support documentation, data entry, and process updates as systems evolve • Take on additional administrative and coordination tasks as needed
Job Requirements
- Strong written and verbal English communication skills
- Ability to communicate clearly and professionally with tutors, students, and internal teams
- Excellent attention to detail and organization
- Comfortable working independently in a fast paced, remote environment
- Ability to follow structured processes while adapting to change
- Calm, reliable, and solution oriented when handling time sensitive requests
- Comfortable learning and using tools such as Google Suite, Slack, Workable, and internal platforms
- Interest in education, tutoring, or operational support
- Prior experience as an assistant, administrative assistant, or coordinator (Preferred but Not Required)
- Experience supporting education, tutoring, recruiting, or customer support teams (Preferred but Not Required)
- Familiarity with the US education system (Preferred but Not Required)
- Reliable computer or laptop
- High speed internet
- Quiet and professional workspace
Benefits
- Compensation is structured specifically for international hires based in these locations.
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