Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Instructional Designer Services Analyst II Do you enjoy turning complex information into engaging learning experiences? Would you like to design training that helps teams build knowledge and perform better? About the Role The Instructional Designer Services Analyst II develops web-based, instructor-led, blended instruction, and virtual learning solutions within the client’s technological environment. This role partners with client subject matter experts to translate learning objectives into effective instructional materials and structured learning paths. The ideal candidate can organize content logically for the learner audience while delivering projects on time and within scope. Responsibilities: • Designing web-based, instructor-led, blended, and virtual learning solutions aligned with client learning objectives. • Receiving learning objectives and source materials from client subject matter experts and translating them into instructional content. • Organizing content into a logical instructional flow appropriate for the culture and level of expertise of the end-user learner. • Responding to client design needs including escalations and risk inquiries related to instructional design and subject matter expert issues. • Revising or redeveloping learning solutions based on client feedback and evolving project requirements. • Delivering instructional design projects on time and within budget. • Ensuring learning materials align with instructional design best practices and client expectations. • Performing other duties as assigned. • Complying with all company policies and standards. Requirements: • Applying instructional design principles to develop effective learning solutions across multiple formats. • Collaborating with subject matter experts and client stakeholders to gather and translate technical content into learning materials. • Organizing complex information into clear, structured learning paths. • Managing multiple projects and timelines while maintaining quality and meeting deadlines. • Communicating clearly with both technical and non-technical stakeholders. • Using learning development tools and platforms to design and deliver digital or instructor-led training content. Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: - Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: - Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. - Retirement Savings: Robust programs to help you secure your financial future. - Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. - Career Growth Opportunities: Paths for advancement within a global organization. - Paid Training: Learn while you earn with award-winning learning platforms. - Paid Time Off: Competitive PTO packages to help you recharge. - Great Work Environment: Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: - Bring your authentic self to work every day. - Grow and thrive both personally and professionally. - Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With a large workforce across 24 countries, we’re proud to foster a truly global culture—one that supports well-being, values every contribution, and empowers our people to grow both personally and professionally. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($57,000 – 75,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

• Designing, developing, and implementing Pre-Litigation, Litigation and Risk Management projects • Overseeing claim managers/analysts to develop strategies • Collaborating and supporting Delivery and Legal organizations • Analyzing industry performance trends

- Contribute strategically to large-scale campaigns, ensuring that every design choice is nuanced, sophisticated, and aligned with long-term brand goals - Present creative ideas directly to clients with confidence; decode ambiguous client feedback into actionable, high-priority tasks for the broader creative team - Manage multiple projects simultaneously, maintaining extreme focus and quality under the pressure of shifting requirements - Confidently defend sophisticated design choices to senior leadership while navigating constraints like budget, evolving scopes, and brand integrity - Identify trends and opportunities as they emerge in social that stay true to our brands - Create a wide range of content, from photography to videography, design, and platform tools that always suits the client, moment and idea - Ability to switch between styles while still experimenting and looking for unique opportunities to make work ownable and talked about - Ideate, build, shoot, and edit effective stories that match the quality of each social platform - Design visually engaging presentations, create mockups & light retouching as needed that help sell creative ideas to top clients in the industry - Work collaboratively with a large team of creatives from ideation to execution, helping to ensure ideas are created and brought to life - Identify and propose innovative brand activations using generative AI, transforming emerging tech capabilities into tangible creative opportunities for clients - Leverage tools to develop production ready visual concepts and storyboards for major pitches and client presentations - Utilize Gemini for Google Slides to transform creative briefs into compelling, professionally designed presentation decks rapidly

• Collaborate with UX/CX researchers to conduct qualitative and quantitative research with federal customers, frontline staff, and program leaders. • Analyze policy, operational workflows, and legacy systems to understand the full service ecosystem end-to-end. • Develop detailed current-state and future-state service blueprints and journey maps that show how people, processes, data, and technology interact. • Identify friction points and root causes across operations, contact centers, digital interfaces, and backend systems. • Communicate complex systems through clear, actionable visuals and documentation. • Design holistic services that align user needs, agency priorities, compliance requirements, and operational feasibility. • Develop future-state concepts, experience principles, operational recommendations, and implementation of roadmaps. • Prototype service changes including workflows, scripts, task flows, process updates, and policy concepts. • Ensure designs meet federal accessibility (Section 508), equity, privacy, and security standards. • Collaborate with researchers to test concepts with users, validate assumptions, and support iterative improvements. • Partner with product, engineering, and operational teams to ensure solutions are feasible and scalable within federal constraints. • Lead co-creation workshops and working sessions with customers, program offices, IT teams, researchers, operational staff, and policy experts. • Build alignment among diverse stakeholders and support decision-making in complex environments. • Serve as a bridge between research findings, business needs, and technical delivery. • Support rollout planning, sequencing, and change management for large federal programs. • Contribute to executive briefings, playbooks, and long-term service improvement strategies.