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Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.
Executive Escalations Specialist
Location
United States
Posted
50 days ago
Salary
0
Seniority
Mid Level
Job Description
Executive Escalations Specialist
H&R Block
Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... Work Environment: Standard Office Environment Special Physical Requirements: None Travel: Less than 5% of the time Act as a professional liaison between the client and H&R Block for highly sensitive customer complaints and escalations. Escalates and tracks complaints through proper channels until resolution. Maintains “lockstep” communication with the client to ensure understanding and alignment on company actions taken to resolve issue. Monitors case to ensure concern is resolved in a timely manner. Provides business analysis and makes recommendations to field and Field Support Operations (FSO) teams to continually improve the H&R Block Client experience. Provides frequent updates to executive leaders on status and outcomes of escalated cases. - Act as primary support for highly sensitive customer escalations from multiple client contact avenues and effectively manage client escalations to resolution - Leverages relationships with H&R Block Field as well as operational partners to resolve client concerns. Communicate status of escalation to client and appropriate business partners - Adapt communication style to extremely combative clients to de-escalate and resolve. Serve as the final point of contact for the client - Manage Better Business Bureau (BBB) complaints and foster a working relationship with the BBB of Greater Kansas City to maintain service levels and a high BBB rating - Manage confidential legal circumstances where there is potential for media exposure. Maintain the projects confidentiality - Initiate investigation for fraud and/or identity theft cases and determine what further action is required - Ensure full integration of all newly created processes while executing and sharing known best practices to enhance current processes - Assist management teams in identifying and analyzing trends. Drive initiatives to identify corrective measures to resolve field and product performance issues - Assist Client Claims team where needed with reviewing incoming claims to prepare for processing - Assist field with submitting/voiding pending claims to reduce escalations What you'll bring to the team... - High school diploma or equivalent - Action oriented and self-motivated, capable of coordinating several tasks simultaneously - A strong sense of ownership and passion to solve difficult issues for our clients. - Conflict management skills for the purpose of resolving escalated employee and customer complaint issues - Demonstrated ability to navigate Windows-based software applications - Demonstrated decision making, analytical, and problem-solving skills - Effective oral, written, and interpersonal communication skills, to all levels, from senior management to line/staff associates - Excellent attendance and punctuality record - 5 years minimum related work experience - Advanced (applied theory) Knowledge of H&R Block processes and procedures - Knowledge of Microsoft Access - H&R Block retail office experience a plus Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $21.59 - $32.40/Hr.
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Clinical Account Executive - Home Health Sales - Elite Home Health - Remote
UnitedHealth GroupUnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
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The CAE is responsible for executing sales strategy of accounts to increase company market share through development and education. 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Sets up the delivery of the equipment and any special procedures or outpatient services, when applicable - Facilitates obtaining the proper physician documentation to meet the home health face to face encounter requirement - Communicates with the DON or Branch Manager regarding any complaints or concerns that the physician has. The DON or Branch Manager will follow up to ensure that the issues are handled and corrected appropriately - Provides educational in-services regarding the services provided by the home health agency to physicians, nurses and other practitioners within a facility/physician office You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Formalized clinical training from an accredited institution - Licensed in the state of practice - Home Health experience - Solid computer skills, including Microsoft Outlook and CRM software - Proven excellent presentation, negotiation, and relationship-building skills - Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. 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We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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Role Description Buscamos que seas el responsable del crecimiento de los ingresos y las transacciones que corresponden a la Zona Cuyo. Se busca residencia en San Juan, La Rioja y/o Mendoza. - Búsqueda y activación de nuevos puntos de venta de San Juan y La Rioja, ayudando a crecer el volumen de nuestros servicios en sus locales. - Alcanzar los objetivos de locaciones, transacciones e ingresos de la región a cargo. - Interactuar con los agentes activándolos y apoyándolos en el crecimiento de todos nuestros productos y servicios, maximizando las oportunidades de ventas. - Construir relaciones sólidas de confianza y comunicación fluida con los clientes. - Usarás tus habilidades de informes para proporcionar reportes semanales y análisis de la competencia. - Administrar, controlar y supervisar a todos los agentes activos, dándoles el apoyo para su correcta operatoria. Qualifications - Al menos dos años de experiencia comercial y B2C en: canales minoristas (retail) y empresas de servicios financieros. - Habilidades de negociación y trabajo en equipo. - El contexto de trabajo requiere autonomía y responsabilidad. - Vehículo propio en buen estado. Incluye, licencia de conducir y ser titular del vehículo (requisito). - Manejo de paquete office. - Disponibilidad para viajar a la zona agendada (Excluyente). Benefits - Acceso a incentivos a corto plazo. - Múltiples opciones de seguro médico, seguro de accidentes y de vida. - Acceso a plataformas de desarrollo de primer nivel. - Descuentos en universidades. - Descuentos en gimnasios y tiendas. - Descuentos en el centro de idiomas. Estamos comprometidos con el respeto a la identidad de nuestros empleados y con fomentar un sentimiento de pertenencia. Nuestro compromiso es ofrecer una cultura inclusiva que celebre los antecedentes y perspectivas únicas de nuestros equipos globales, reflejando al mismo tiempo a las comunidades a las que servimos. No discriminamos por motivos de raza, color, origen nacional, religión, afiliación política, sexo (incluido el embarazo), orientación sexual, identidad de género, edad, discapacidad, estado civil o condición de veterano. La empresa proporcionará ajustes razonables a los solicitantes, incluidos aquellos con discapacidades, durante el proceso de selección, de conformidad con la legislación aplicable.

