• Build and grow a team that helps customers operationalize and support CrowdStrike technologies. • Provide hands-on support in the trenches with all members of the Platform Professional Services team and help deliver high quality services to all of our customers. • Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes. • Manage and mentor team members to help expand skill sets and maximize performance. • Anticipate customer needs by staying abreast of new CrowdStrike technologies. • Deliver directly to customers technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications. • Manage customer projects both directly and as a project leadership role. • Work closely and collaboratively with customer information technology teams. • Support both CrowdStrike Incident Response and Compromise Assessment teams with deployment of Falcon, Falcon Forensics Collectors and Cloud Collector tools. • Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral. • Lead skills workshops for the Platform Professional Services team. • Ability to travel up to 10% of the time

Role Description Are you a tech-savvy organizer with a flair for creating engaging virtual experiences? As our Virtual Meeting Manager, you’ll take charge of planning and executing around 25 exciting virtual events a month! You’ll be the go-to person for all things virtual, ensuring every webinar and meeting runs smoothly while keeping attendees connected and engaged. Join us in making virtual events electric! Qualifications - 1–3 years of experience in event planning or managing virtual events - A knack for multitasking in fast-paced settings - Experience with CRM systems and project management tools - Strong written and verbal communication skills - A proactive approach to problem-solving during live events Requirements - Managing and executing multiple virtual meetings with precision and creativity - Setting up and troubleshooting platforms like Zoom and Salesforce with ease - Creating engaging promotional materials and managing event registration - Moderating live webinars and fostering a lively attendee experience - Communicating effectively with clients and team members to ensure every detail is just right Benefits - Flexible Working: A flexible working environment to support how you work best. - Room to Grow: Opportunities for learning and development built into every role. - Everyone has a voice: Conversations that spark curiosity and empathy are encouraged. - Make your move: Diverse roles across global locations for career advancement. - We’ve got you covered: Comprehensive healthcare, retirement plans, and more. - We’re positive. You’ll love it: Support from leaders who believe in our people.

Role Description The Strategy Manager is responsible for overseeing the design, development and execution of go-to-market sales offers & programs for the specified segment. This position will work with cross-functional teams and use improved processes to support business goals, focusing on reaching sales targets and ensuring all efforts align with those objectives. - Develops segment-focused sales offers and programs working with the aligned Sr. Manager, cross-functional SMEs and business partners. This includes coordinating closely with sales, marketing, and finance to ensure the offers are competitive and aligned with market needs. - Oversees execution of the go-to-market offers development & deployment. Ensures that timelines are met and key stakeholders are engaged throughout the go-to-market process. - Manages digital tools to design and deliver offer efficiently. Regularly evaluates and updates technology platforms to streamline offer creation and maximize team productivity. - Monitors and measures offer performance using metrics and feedback. Analyzes data trends and gathers stakeholder input to drive continuous improvement in future offers. - Leads specific segment focused initiatives requiring disciplined program/project management. Applies structured project management methodologies to deliver initiatives on time and within scope. Qualifications - Bachelor's Degree or equivalent experience preferred - 5+ years Sales required - 3+ years Segment market experience aligned with the job summary preferred - Customer Focus: Uses data to identify and address customer pain points, driving measurable improvements. - Digital Acumen: Demonstrated experience to apply data and trends to execute digital strategies using data and trends to strengthen and amplify business growth. - Business Insight: Analytical skills and the ability to quickly translate data into actionable insights that drive business decisions and growth. - Strategic Mindset: Demonstrated ability to think strategically, identify trends/patterns, and develop relevant programs and incentives. - Decision Quality: Ability to make sound, data-driven decisions that align with business and program objectives. - Collaboration: Builds effective relationships and works effectively across all levels of organizations – internal and external, demonstrated through joint initiatives and shared outcomes. - Planning & Stakeholdering: Maintains structured, tailored communication with stakeholders throughout projects to ensure alignment and engagement. - Travel Expectations: Up to 30% of travel expected. Compensation - The anticipated base pay compensation range for this position is $88,000.00 – $146,600.00. - This role is eligible for an incentive target of up to 15% based on the achievement of individual and company performance objectives. Benefits - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. - 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. - 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. - Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Role Description The Customer Success Manager (CSM) at Provenir plays a pivotal role in ensuring that customers derive maximum value from our AI-powered risk decisioning platform. The CSM is responsible for driving customer retention, satisfaction, and expansion by building strong relationships, managing onboarding, and guiding clients through their entire lifecycle. In addition to providing proactive support, the CSM will focus on defending their recurring revenue baseline (MRR/ARR), identifying upsell and cross-sell opportunities, and ensuring measurable business outcomes. The variable compensation for this role will be performance-based, tied to customer retention (defending revenue baseline) and growth. The role will be recognized by identifying opportunities for expansion that will be handed over to the Account/Sales Executive. Key Responsibilities - Customer Success Execution: - Lead the onboarding process for new customers, ensuring smooth implementation and that the new customers understand how to leverage Provenir’s solutions effectively from day one. - Build and nurture long-term relationships with assigned customers, serving as their trusted advisor throughout their lifecycle. - Proactively manage customer health, identify risks, and take corrective actions to prevent churn. - Serve as the voice of the customer within Provenir, ensuring their feedback is heard and incorporated into product and service improvements. - Collaborate closely with Sales, Marketing, Product, and Support teams to ensure a unified approach to customer success. - Educate customers on product adoption and new features to maximize their return on investment. - Track and report on customer health, product adoption, and engagement metrics to identify potential risks and opportunities for growth. - Growth and Revenue Defence: - Identify and capitalize on upsell and cross-sell opportunities within your customer base by understanding their evolving needs and aligning Provenir’s expanded offerings to those needs. - Conduct Quarterly Business Reviews (QBRs) with clients, showing value delivered and growth potential. - Focus on retaining Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) by ensuring customers renew their contracts and are satisfied with their ongoing experience. Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave. Company Description Provenir is a global fintech company with offices across North America, the UK, and Singapore backed by talented teams across APAC, EMEA, and LATAM. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.