• Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success. • Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts. • Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth. • Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance. • Partner with the Support and Yield teams as necessary for escalations. • Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs. • Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients. • Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals. • Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals. • Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.

• Analyze and document existing processes in Marketing, Sales and Service • Design and implement optimized CRM processes in HubSpot • Implement and configure workflows, automations and Custom Objects • Develop and deliver HubSpot trainings • Perform quality assurance and testing of CRM structures • Conduct workshops to gather requirements from clients • Work closely with our clients to continuously optimize their systems

• Partner with the regional sales manager, technical account manager and client architect to develop strategic adoption strategies • Work with customer leaders to develop enterprise level customer success plans and Splunk roadmaps • Articulate value-based differentiators of Splunk’s solutions • Build and present quarterly customer business reviews to executives

Role Description The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams, including: - Annual planning - Forecasting - Business process optimization - Executive reporting and analytics You will be the trusted adviser to the VP of Customer Success, guiding and supporting them every step of the way. You will lead a high performing team of operational leads who are experts in our business processes and systems and who are devoted to supporting the revenue process to drive business success. Securing renewals is a key to Conga’s success; it is one of our top four corporate focus areas. Outstanding operational support for Renewals and Customer Success is key to the success of the Renewals business. This is a big job – you will be at the center of it all! You will lead the annual planning cycle, support weekly forecasts, drive cross-functional initiatives, implement operational processes, and find ways to change the game. Not only will you lead, you will also do; we are a “get your hands dirty, everyone sweeps the floor” team. This role is also responsible for delivering high quality business intelligence to all stakeholders, including the executive team, FP&A, and Renewals and CS Leadership. You will contribute directly to our company’s growth and reputation as the customer-focused revenue company. Qualifications - Analytical thinker and creative problem solver - Strong communication and interpersonal skills - Resourceful & Collaborative - Flexible and Adaptable - Initiative Requirements - 6+ years leading renewals operations, customer operations, or leading a renewals team and/or customer success team - 6+ years leading a team - 6+ years in working for enterprise software companies - Degree in Economics, Finance, or Math; MBA highly desired Benefits - Competitive compensation and benefits packages - Flexible work options - Medical and dental insurance Company Description Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.