Role Description The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams, including: - Annual planning - Forecasting - Business process optimization - Executive reporting and analytics You will be the trusted adviser to the VP of Customer Success, guiding and supporting them every step of the way. You will lead a high performing team of operational leads who are experts in our business processes and systems and who are devoted to supporting the revenue process to drive business success. Securing renewals is a key to Conga’s success; it is one of our top four corporate focus areas. Outstanding operational support for Renewals and Customer Success is key to the success of the Renewals business. This is a big job – you will be at the center of it all! You will lead the annual planning cycle, support weekly forecasts, drive cross-functional initiatives, implement operational processes, and find ways to change the game. Not only will you lead, you will also do; we are a “get your hands dirty, everyone sweeps the floor” team. This role is also responsible for delivering high quality business intelligence to all stakeholders, including the executive team, FP&A, and Renewals and CS Leadership. You will contribute directly to our company’s growth and reputation as the customer-focused revenue company. Qualifications - Analytical thinker and creative problem solver - Strong communication and interpersonal skills - Resourceful & Collaborative - Flexible and Adaptable - Initiative Requirements - 6+ years leading renewals operations, customer operations, or leading a renewals team and/or customer success team - 6+ years leading a team - 6+ years in working for enterprise software companies - Degree in Economics, Finance, or Math; MBA highly desired Benefits - Competitive compensation and benefits packages - Flexible work options - Medical and dental insurance Company Description Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. About this Role: GoodRx is seeking a motivated and highly organized Account Specialist to join our Client Success Team. In this role, you will partner closely with Account Managers to deliver strong client outcomes across pharmaceutical manufacturer accounts. This is an ideal opportunity for a professional with experience working in client management, wearing multiple hats, and thriving in a fast-paced, client-focused environment. The Account Specialist will contribute client-ready insights and support the successful delivery of client objectives through strong cross-functional collaboration and operational execution. Responsibilities: - Partner with Account Managers to support high-tier pharmaceutical manufacturer accounts, with the opportunity to independently lead small to mid-size accounts over time. - Develop and compile client-ready insights, including monthly data analyses and performance readouts. - Collaborate with external and internal partners, including Business Intelligence, Advertising Operations, Product Management, and Strategy—to deliver tailored solutions for clients. - Build productive relationships with clients and agency partners, and manage the regulatory review submission process. - Facilitate program implementation by managing internal timelines, tracking deliverables, and maintaining accurate status documentation. - Create visual program examples using GoodRx’s enterprise CMS platform. Skills & Qualifications: - Minimum of 2+ years of professional experience in client management, or experience working with Pharma manufacturers. - Demonstrated ability to analyze complex problems, evaluate multiple variables, and determine appropriate actions within established guidelines. - Proven ability to work independently with limited day-to-day oversight while managing competing priorities. - Strong written and verbal communication skills, with the ability to synthesize data into clear, client-ready insights. - Excellent organizational skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment. - Experience collaborating cross-functionally and adapting to new challenges. - Experience with pharma, healthcare technology, or an advertising agency. - Curiosity and interest in healthcare technologies and performance-driven client solutions. - Familiarity with CRM software such as Salesforce and project management platforms. - Familiarity with data analytics tools such as Looker, Tableau, or Microsoft Power BI. All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns. At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information. San Francisco and Seattle Offices: $77,000.00 - $122,000.00 New York Office: $70,000.00 - $112,000.00 Santa Monica Office: $64,000.00 - $102,000.00 Other Office Locations: $58,000.00 - $92,000.00GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more! We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role! GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com. We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or goodrx@myworkday.com addresses. GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

• Deliver billable managed services for Zendesk and Zendesk Contact Center, focused on platform health, adoption, and measurable outcomes • Advise clients on best practices across ticket lifecycle, SLAs, routing, escalation, and agent workflows • Drive adoption and optimization of Zendesk AI capabilities, including Copilot, AI Agents, automation, and QA features

• Leadership and development of a team of Customer Success Managers and Key Account Managers • Driving customer retention, expansion, and overall satisfaction across B2B accounts • Establishing and improving KPIs aligned to business outcomes • Designing scalable processes for onboarding, engagement, and lifecycle management • Performance management, hiring, and coaching of team members • Identifying opportunities to introduce AI-driven customer service tools and automation • Acting as the voice of the customer internally to influence product and commercial decisions