Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Team Lead Remote Schedule: Monday – Friday 9am-6pm EST Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply for the Call Center Team Lead role.As a Call Center Team Lead, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. About the Role: - Improve participant decision-making process by advising participants on plan provisions - Respond to client-specific inquiries, including telephone and web correspondence - Contact participants to explain calculations and resolve issues - Identify solutions to call trends, establish appropriate agent training needs, and deliver training - Provide feedback and coaching to agents regarding adherence to center metrics and established guidelines - Assist junior employees by answering questions or taking escalated calls with guidance - Advocate for participants to coordinate benefits, services, and payments with outside providers and vendors - Explain participant forms and provide guidance on completion - Perform other duties as assigned - Comply with all policies and standards Requirements: - Strong written and verbal communication skills - Ability to navigate and work across multiple systems and tools simultaneously - Attention to detail - Must be able to successfully complete a background check and drug screening - Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) - Must have the ability to connect with an ethernet cable to a modem/router - We are currently NOT hiring in the following geographies, including but not limited to: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $40,320-$50,400. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

We are recruiting for a mission-driven Registered Nurse, Transfer Center - P/T - Remote - Must Live in Colorado to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Access DH Transfer Center Job Summary Under minimal supervision, facilitates the coordination of patient management for elective, direct, urgent and emergent patient flow in and out of the health system. Initiates appropriate order sets and pathways based on admission diagnosis. Arranges MD to MD consults, admission through patient tracking system, bed assignment, transportation, RN to RN reports and ED/OR notification as needed. Under minimal supervision, provide telephonic case management for members of a Managed Care Organization to include care coordination triage and utilization management admission orders for bed placement repatriation to Denver Health. Uses the nursing process to assess the patient's needs and identify appropriate resources necessary to provide the best options for the patient's situation. Provide essential communication and collaborate among all disciplines of the health care team. Responsible for the daily management of on call schedule changes for essential services provided in the health system Essential Functions: - Facilitates the process of acceptance and transfer of external patients from multiple sources to ensure appropriate course of action. (40%) - Triage all Managed Care notification of patients in out of network hospitals. (10%) - Relays findings to multidisciplinary teams such as ADU and Hospitalists Admission Team. (5%) - Facilitates effective and appropriate use of healthcare resources for patients with complex medical and/or psychosocial needs. Understands members’ eligibility and benefit coverage. (5%) - Review Clinical Notes and Case Presentation. (5%) - Facilitate and manage all outreach trauma patients into Denver Health including follow up information for Trauma Services. (5%) - Coordinate with House Supervisor for a timely transfer and appropriate bed assignment. (5%) - Collaborate with all Critical Care, ALS, BLS transport agencies to coordinate transition of patients and resources within the continuum of care. (5%) - Acts a resource for any related departments regarding problem solving, conflict resolution and policy interpretation to ensure smooth operation of all services. (5%) - Assists nursing and physician staff in assessing patient condition, needs and family considerations for patient bed assignments. (5%) - Serves as a resource person for other staff to access when questions arise regarding intake information, scheduling conflicts, information/troubleshooting and difficult patient access issues. (5%) - Participates in the call review process of peers, and periodic evaluation of peers. (5%) Education: - Associate's Degree Completion of a nursing education program that satisfied the licensing requirements of the Colorado State Board of Nursing for Registered Nurses. Required Work Experience: - 1-3 years trauma and/or emergency care experience Required Licenses: - BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required and - RN-Registered Nurse - DORA - Department of Regulatory Agencies Required Knowledge, Skills and Abilities: - High organizational and interpersonal communication skills. - Possess excellent customer service standards and a customer-friendly voice. - Able to critically think and multi-task effectively, sometimes in a high stress situation. - Understands admission procedures, EMTALA and insurance vetting. - Be proficient with typing and working with electronic medical record systems and operate multiple phone line system. - Be proficient with insurance standards. Demonstrates expertise in use of Patient Tracking System. - Demonstrated and understanding of assessment findings as they relate to disease processes and continuum of care. - Ability to follows all protocols and standard procedures for digital recorded calls. - Ability to sort through all patient information and formulate an accurate picture of the patient and his/her condition for the MD’s and Nurses. - Ability to use computers and computer systems. - Bilingual skills preferred Shift Rotating (Days and Nights) (United States of America) Work Type Regular (0.6 FTE) Salary $39.60 - $63.54 / hr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking several talented Employer Service Center Specialists to join our team. This role can be fully remote. As an Employer Service Specialist, you’ll play a key role in building and providing a first-class empathetic and frictionless service experience in the Workforce Benefits division. Within the Workforce Benefits Division, we are striving to build an industry-leading customer experience through a unique, standardized product mix and focusing on digital-first solutions. That said, we recognize the importance of customer service and human-to-human interaction and are working to strive the right balance of technology when helpful but human interaction when necessary. For that reason, we understand just how important the Employer Service Specialist role is at helping us achieve our overall customer experience objectives. How you'll help move us forward: - Serves as a subject matter expert on employee-level processes within Workforce Benefits Customer Service, including a strong working knowledge of applicable workflows, products and processes. - Services and resolves inbound phone, chat and email inquiries from employees, employers and brokers, including employee-level escalations from peers, regarding Pacific Life Workforce Benefits across multiple product lines, to include Life, Dental, Vision, Disability, Supplemental Health, and Leave. - Provides education to clients on Pacific Life processes, including education on digital tools to drive self-service and digital adoption. - Ability to gather information to complete claim intake, as well as understand and articulate the status of a claim – including any outstanding requirements, next steps in processing, etc. - Provides education to employers and brokers on Pacific Life processes, including education on digital tools to drive self-service and digital adoption. - Acts as secondary line of support for peers seeking assistance with employee-level inquiries. - Ability to identify trends and suggest process improvements to deliver an improved level of customer experience. - Acts as a liaison between customer and other areas within Pacific Life to drive resolution to customer issues and drive customer satisfaction. - Helps onboard new team members and mentor them through the learning journey. Ability to coach and mentor new and existing team members as required. - Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department. - Consistently supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility. - Willingness to step-in to assist other areas of the business with Employee Services initiatives such as, training, QA or surge, with a positive, “One Pacific Life” mindset. - Fosters strong partnerships and collaborates with key internal areas, such as Compliance/Legal, Support Services, Intake/Admin, etc. - Comfortable using chat and/or video communication via Microsoft Teams throughout the day to communicate with teammates, leadership and on occasion, external customers. - Job performance must meet department standards for work prioritization, productivity, quality and timeliness. - Identifies, understands and ensures that actions, behaviors and decisions are consistent with the department, division and Pacific Life Mission & Vision. - Completes other duties as assigned with a positive, “One Pacific Life” mindset. The experience you bring: - Strong communication skills – both written and verbal – including the ability to anticipate and address next questions/root cause. - Demonstrates an empathetic and customer centric mindset with a prove problem-solving skillset. - Ability to communicate effectively in a customer-centric and professional demeanor. - Willingness to accept coaching and provide feedback to peers, teammates, and leaders. - Ability to thrive in a flexible, but metrics-based environment. - Comfortable operating in a start-up environment where processes and procedures are still being developed. - Demonstrated ability to use sound judgement and discretion regarding confidential information. What makes you stand out: - College degree or equivalent work experience preferred - Insurance industry background, which includes group benefits experience, preferred. - Familiarity with Microsoft applications such as, Teams, Outlook, Word and Excel. - Availability to work between 5:00 am and 5:00 pm PST, Monday through Friday, with flexibility to cover non-standard shifts as needed, given advance notice Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $25.10 - $30.66 Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. - Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents - Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off - Paid Parental Leave as well as an Adoption Assistance Program - Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Outbound Call Center – Pre‑Sales Agent (Remote – Select States) Company: Anomaly Squared Employment Type: Full‑Time Location: Remote (NC, SC, GA, TX, OK, KS) About the Role Anomaly Squared is seeking an enthusiastic Outbound Call Center – Pre‑Sales Agent to join our growing telecommunications team. In this role, you will contact prospective customers, identify their needs, and qualify leads that support our sales pipeline. This is a fast‑paced, metrics‑driven position where your communication skills and professionalism directly contribute to our success. This is a remote, full‑time position available only to candidates residing in the approved states listed below. Key Responsibilities - Initiate outbound calls to prospective clients - Identify customer needs and determine interest in our services - Qualify leads and collect accurate information for the sales team - Maintain detailed and organized records in CRM software - Build rapport quickly and represent Anomaly Squared with professionalism - Meet daily and weekly performance expectations Required Qualifications - Must provide your own equipment (Windows PC, high‑speed internet, USB headset, quiet workspace) - Must currently live and reside in one of the following states: - North Carolina - South Carolina - Georgia - Texas - Oklahoma - Kansas - High school diploma or equivalent - Excellent verbal communication skills - Strong interpersonal skills and ability to build rapport - Basic computer proficiency and comfort navigating CRM tools - Ability to work independently and within a team environment - Strong organizational skills and attention to detail Why Join Anomaly Squared - Supportive, people‑focused culture - Opportunities for growth and skill development - Fast‑paced environment with meaningful impact - Stable, full‑time remote work