Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking several talented Employer Service Center Specialists to join our team. This role can be fully remote. As an Employer Service Specialist, you’ll play a key role in building and providing a first-class empathetic and frictionless service experience in the Workforce Benefits division. Within the Workforce Benefits Division, we are striving to build an industry-leading customer experience through a unique, standardized product mix and focusing on digital-first solutions. That said, we recognize the importance of customer service and human-to-human interaction and are working to strive the right balance of technology when helpful but human interaction when necessary. For that reason, we understand just how important the Employer Service Specialist role is at helping us achieve our overall customer experience objectives. How you'll help move us forward: - Serves as a subject matter expert on employee-level processes within Workforce Benefits Customer Service, including a strong working knowledge of applicable workflows, products and processes. - Services and resolves inbound phone, chat and email inquiries from employees, employers and brokers, including employee-level escalations from peers, regarding Pacific Life Workforce Benefits across multiple product lines, to include Life, Dental, Vision, Disability, Supplemental Health, and Leave. - Provides education to clients on Pacific Life processes, including education on digital tools to drive self-service and digital adoption. - Ability to gather information to complete claim intake, as well as understand and articulate the status of a claim – including any outstanding requirements, next steps in processing, etc. - Provides education to employers and brokers on Pacific Life processes, including education on digital tools to drive self-service and digital adoption. - Acts as secondary line of support for peers seeking assistance with employee-level inquiries. - Ability to identify trends and suggest process improvements to deliver an improved level of customer experience. - Acts as a liaison between customer and other areas within Pacific Life to drive resolution to customer issues and drive customer satisfaction. - Helps onboard new team members and mentor them through the learning journey. Ability to coach and mentor new and existing team members as required. - Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department. - Consistently supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility. - Willingness to step-in to assist other areas of the business with Employee Services initiatives such as, training, QA or surge, with a positive, “One Pacific Life” mindset. - Fosters strong partnerships and collaborates with key internal areas, such as Compliance/Legal, Support Services, Intake/Admin, etc. - Comfortable using chat and/or video communication via Microsoft Teams throughout the day to communicate with teammates, leadership and on occasion, external customers. - Job performance must meet department standards for work prioritization, productivity, quality and timeliness. - Identifies, understands and ensures that actions, behaviors and decisions are consistent with the department, division and Pacific Life Mission & Vision. - Completes other duties as assigned with a positive, “One Pacific Life” mindset. The experience you bring: - Strong communication skills – both written and verbal – including the ability to anticipate and address next questions/root cause. - Demonstrates an empathetic and customer centric mindset with a prove problem-solving skillset. - Ability to communicate effectively in a customer-centric and professional demeanor. - Willingness to accept coaching and provide feedback to peers, teammates, and leaders. - Ability to thrive in a flexible, but metrics-based environment. - Comfortable operating in a start-up environment where processes and procedures are still being developed. - Demonstrated ability to use sound judgement and discretion regarding confidential information. What makes you stand out: - College degree or equivalent work experience preferred - Insurance industry background, which includes group benefits experience, preferred. - Familiarity with Microsoft applications such as, Teams, Outlook, Word and Excel. - Availability to work between 5:00 am and 5:00 pm PST, Monday through Friday, with flexibility to cover non-standard shifts as needed, given advance notice Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $25.10 - $30.66 Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. - Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents - Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off - Paid Parental Leave as well as an Adoption Assistance Program - Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Outbound Call Center – Pre‑Sales Agent (Remote – Select States) Company: Anomaly Squared Employment Type: Full‑Time Location: Remote (NC, SC, GA, TX, OK, KS) About the Role Anomaly Squared is seeking an enthusiastic Outbound Call Center – Pre‑Sales Agent to join our growing telecommunications team. In this role, you will contact prospective customers, identify their needs, and qualify leads that support our sales pipeline. This is a fast‑paced, metrics‑driven position where your communication skills and professionalism directly contribute to our success. This is a remote, full‑time position available only to candidates residing in the approved states listed below. Key Responsibilities - Initiate outbound calls to prospective clients - Identify customer needs and determine interest in our services - Qualify leads and collect accurate information for the sales team - Maintain detailed and organized records in CRM software - Build rapport quickly and represent Anomaly Squared with professionalism - Meet daily and weekly performance expectations Required Qualifications - Must provide your own equipment (Windows PC, high‑speed internet, USB headset, quiet workspace) - Must currently live and reside in one of the following states: - North Carolina - South Carolina - Georgia - Texas - Oklahoma - Kansas - High school diploma or equivalent - Excellent verbal communication skills - Strong interpersonal skills and ability to build rapport - Basic computer proficiency and comfort navigating CRM tools - Ability to work independently and within a team environment - Strong organizational skills and attention to detail Why Join Anomaly Squared - Supportive, people‑focused culture - Opportunities for growth and skill development - Fast‑paced environment with meaningful impact - Stable, full‑time remote work

$15 per hour plus commissions! Must live in the Orlando, FL area!  Are you looking for a place where meaningful moments are made together?   At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Call Center Vacation Planner at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.  Where great benefits lead to a life fulfilled.  - Competitive Pay  - Medical/Dental/Vision/401K opportunities  - Travel discounts  - Credit Union Membership  - Tuition Reimbursement  - Professional Counseling & Family Support  - Growth and Development Opportunities   *Benefit eligibility will vary by position    As a Call Center Vacation Planner, a typical day will include:  - Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions.   - Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an HVC property.  - Encourage guests or callers to purchase or schedule preview package sales/tours.   - Explain details and requirements related to attending a sales presentation to potential owners.   - Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available.     Guest Experience and Company Standards  - Interact with colleagues and guests professionally and promptly.  - Contribute to team goals.  - Maintain confidentiality of proprietary materials and information.    - Always follow company policies and safety procedures.    To Become a Call Center Vacation Planner at HVC:   - Available to work various shifts, holidays, and both weekend days.  - Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  - Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.  - Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   - #Callcenter #Sales  #ihvocc #LI-LC1 Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time (40 hours / week), Any day of the week. Employees are required to work any of our 8-hour shift schedules during our normal business hours 8:30am - 5:00pm PST (Department is 24 / 7). It may be necessary, given the business need, to work year - round, occasional overtime, weekends, and holidays. We offer 6 weeks of paid on-the-job training. The hours of training will be 8:00am - 4:30pm PST, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance. - Meet department standards to adherence metric. - Adherence metric is evaluated daily. - Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care, and concern with every internal and external customer. - Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines. - Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate.Assists other Patient Support Center - Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues. - Recognizes financial, medical, and legal risks based on data collected during customer interactions and follows appropriate procedures. - Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs. - Translates oral information into concise and accurate written documentation per guidelines. - Assists new or potential members in the choice of PCP and supplies general information about medical group. - Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH). - Data enters PCP changes into the system and processes paperwork as necessary. - Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance. - Meet department standards to adherence metric. - Adherence metric is evaluated daily. - Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care, and concern with every internal and external customer. - Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines. - Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate. - Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues. - Recognizes financial, medical, and legal risks based on data collected during customer interactions and follows appropriate procedures. - Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs. - Translates oral information into concise and accurate written documentation per guidelines. - Assists new or potential members in the choice of PCP and supplies general information about medical group. - Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH). - Data enters PCP changes into the system and processes paperwork as necessary. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent experience - Must be 18 years of age OR older - 2+ years of experience with working in a customer service - based role - Ability to demonstrate proficiency with using Microsoft suite and other systems to include navigating multiple chat channels within Microsoft Teams - Ability to type at the speed of 40+ WPM - Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours 8:30am-5:00pm Pacific (Department is 24 / 7), including the flexibility to work year - round, occasional overtime, weekends, and holidays based on business need Preferred Qualifications: - 1+ years of experience with working in a healthcare setting - Bilingual fluency in English and Spanish - Experience with working in a virtual environment - Experience in working with multiple computer screens while speaking to customer Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.