The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology. Client Manager Job Code CM.181.002 FLSA Status Exempt Job Family Client Relations Cost Center 181 Purpose of Position The Client Manager is responsible for the day-to-day management, performance monitoring, and operational success of SSI clients within their assigned region. This role oversees success for client stakeholders, ensuring effective communication, issue resolution, and continuous improvement across revenue cycle and clearinghouse operations. The Client Manager works closely with internal technical, operational, and product teams to ensure that client workflows are optimized, issues are resolved efficiently, and performance metrics are consistently improving. This role requires a strong understanding of healthcare revenue cycle fundamentals, key performance indicators, and the ability to interpret operational and technical data to support client success and issue resolutions. Duties and Responsibilities Essential Functions - Client Relationship Management - Build strong working relationships with client operational teams and their leadership - Manage communication cadence including status on all SSRs, KPIS, action and project plans are progressing at the expected pace. - Ensure timely follow-up on all client inquiries and escalations based on the communication matrix. - Revenue Cycle Performance Monitoring - Maintain a working knowledge of revenue cycle workflows, processes and integration for all accounts. - Monitor and report on key client KPIs including denial rate, gross collection rate, AR days, and net collection rate - Identify performance trends and escalate concerns proactively through the escalation channels outlined in the client manager guide. Ensure all escalations are managed and responded to within the provided timeframes. - Support development of action plans to improve client performance - Assist in preparation of reporting for leadership and QBRs - Issue Resolution and Escalation Management - Track and manage client issues through resolution - Differentiate between operational issues and technical issues to assign to team members - Coordinate with technical operations, product teams, and support teams - Ensure root cause is identified, not just symptom resolution - Clearinghouse and Technical Coordination - Maintain technical working knowledge of clearinghouse workflows including 837, 277, 275, 835, and 270/271 - Assist clients in understanding rejections versus denials, with a clear understanding of ARC - Partner with technical teams to resolve mapping, transmission, and connectivity issues - Workflow and Process Improvement - Identify inefficiencies in client workflows for process improvements - Support movement from reactive, queue-based processes to proactive approaches - Recommend improvements to front-end data quality and claim submission processes - Data and Reporting Support - Review and interpret client reports and dashboards - Highlight key insights and trends - Ensure data accuracy and consistency - Cross-Functional Collaboration - Act as liaison between clients and internal teams - Ensure alignment across expectations, technical capabilities, and delivery Marginal Functions - Other duties as assigned. Skills, Knowledge, and Abilities - Deep expertise in revenue cycle management, including understanding of workflows, processes, and integration across accounts - Key Performance Indicator (KPI) Acumen – Demonstrated ability to understand, monitor, and apply KPIs to evaluate performance, identify trends, and support data‑driven decision‑making. - Analytical and Critical Thinking – Strong capability to analyze complex data, identify patterns and root causes, and translate findings into actionable insights. - Healthcare Financial and Technical Knowledge – Working knowledge of healthcare financial concepts, revenue cycle processes, and related technical systems or data structures. - Effective Communication – Ability to clearly communicate complex information to diverse audiences through written, verbal, and presentation skills, and collaborate effectively across teams. - Organizational and Execution Excellence – Proven ability to prioritize work, manage multiple initiatives, and execute tasks accurately and efficiently within established timelines. - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to work under pressure and to prioritize. - Must be able to proficiently read and write in English. - Must possess effective communications skills with ability to handle difficult situations. - Must be able to make independent judgment decisions with minimal supervision. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Information Security and Data Protection The SSI Security-First Mindset Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. The Five Pillars of the SSI Security-First Mindset: - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements Education Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree Bachelor's degree in Healthcare Administration, Business Administration, or related field. Preferred Graduate Degree MBA preferred. Years of Experience Minimum Years of Experience Comments 6-10 years 6 to 10 years of experience in healthcare revenue cycle, clearinghouse operations, or provider healthcare FinTech. 1 year Working knowledge of revenue cycle workflows and healthcare KPIs. Deep understanding of revenue cycle management Certifications Min/Preferred Certification Description A combination of experience and advanced education may be substituted. Background checks and drug test required. Acknowledgement I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position. Employee's Signature Date __________________________________ ______________________ Supervisor Signature Date __________________________________ ______________________ SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Senior Clinical Transformation Manager (Senior CTM) is responsible for the ongoing clinical management of physician practices participating in UnitedHealthcare’s (UHC) Accountable Care Organizations (ACO), Value Based Programs, Patient Centered Medical Homes (PCMH), or Population Health Management programs such as Patient Centered Care Model. The Senior CTM will lead multi-disciplined practice transformation and practice performance improvement initiatives. The selected candidate will guide practices in achieving targeted goals that include improved quality, efficiency and utilization. The Senior CTM is accountable for driving practice progress toward desired transformational change and performance improvement, while meeting savings goals set for the practice. The Senior CTM reports directly to the Regional Director. The Senior CTM will act as a mentor to other Transformation Managers on the team. As the single clinical point of contact for practice, the Senior CTM will be responsible for communicating progress towards achievement of targeted goals to Senior Leadership both within UnitedHealthcare and at the practice. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Schedule will be Central / Mountain Time Zones with up to 25%25 travel based on business needs. Primary Responsibilities: - Accountable for successful deployment of UHC’s Clinical Support program at the practice level, including but not limited to, introducing and educating practices on the value/use of reporting tools, patient registries and delivery of reports via UHC’s Physician Portal - Build and effectively maintain relationship with the practice leadership and key clinical influencers actively involved in practice transformation - Regularly facilitate efficient, effective practice improvement meetings with the practice to monitor, present, and discuss progress on the transformation action plan and achievement in milestones - Develop strategies; based on performance analysis, for improvement that includes specific outcomes and metrics to monitor progress to a goal and make recommendations for improvement - Design practice transformation action plans and implement appropriate performance improvement initiatives designed to assist the practice in achieving contractually required transformation milestones - Monitor and review the progress of the practice in milestone achievement and ensure the practice is accountable for successful completion - Use data to analyze key costs, utilize and quality data and interpret results to assess the performance of the practice - Use data to analyze trends and work with stakeholders to agree on and implement proactive strategies to address issues, and measure impact using a PDSA rapid cycle improvement approach, including external practice data - Assist practices in creating workflows to optimize care delivery, introduce best practices improvements, and evaluate outcomes using rapid cycle improvements PDSA methods to reach mutual goals - Educate & Deploy technology tools to support Practice Transformation - Integrate technology tools into practice workflows - Build and effectively maintain relationships with team members in the UHC Clinical organization as well Medical Directors, local Network leads, Health Care Economic Analysts and Clinical Analysts in support of the program - Consult and partners with internal UHC matrix partners and the practice to identify organizational and structural challenges hindering achievement of desired program outcomes - Collaborate with UnitedHealthcare teams including the practice Care Coordinators, quality management teams, hospital clinical teams, behavioral health teams to support integrated PCP driven care for our members with practices and hospitals - Consult and guide the practice on developing innovative solutions, including bringing best practice experience and connecting practices with other high performing practices to spur innovation - Work with practice and Optum to align and integrate Optum care/disease management programs and population health services to augment the practice’s capabilities, support their care management efforts and add value to the patient care experience - Assist and support department leaders in summarizing and disseminating experience - related learning's by way of team updates, written reports / articles, and / or presentations as called for by directors You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 5+ combined years of experience with improving clinical quality, health care analytics, or driving clinical transformation initiatives with population health programs, Patient Center Medical Homes or in Accountable Care Organizations - 2+ years of experience interpreting and utilizing clinical data analytics, outcomes measurement in healthcare and use of that data to drive change - Demonstrated experience leading groups and presenting - Population health management experience within an accountable care organization or health system setting - Proficient in Microsoft Office Word, Excel, Outlook and PowerPoint - Access to high-speed internet for home office set up - Willingness to travel up to 25%25 of the time for face-to-face meetings - Willing and able to work CDT or MDT hours - Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area (markets may require valid driver’s license) Preferred Qualifications: - Active, unrestricted RN license in the State of Residence - Physician practice experience - Medicare, Medicaid and/or Commercial experience - Experience with clinical quality, efficiency or utilization - Experience using a PDSA rapid cycle improvement approach - Experience building relationships, presenting to, and collaborating successfully with senior level clinical and/or executive leadership on internal and/or external teams to drive goal alignment - Demonstrated experience implementing clinical practice transformation initiatives designed to help providers or hospital groups achieve large-scale health transformation goals *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

About the role Uride is hiring a Regional General Manager to oversee operations across our cities in Atlantic Canada and Alberta. You’ll focus on maintaining consistent marketplace performance, optimising the balance between supply and demand, and ensuring a reliable rider and driver experience across existing cities. This role is execution-driven, with a strong emphasis on operational discipline, reporting, and continuous improvement. What you'll do - Own the P&L and day-to-day operational performance across Atlantic markets, ensuring stability, reliability, and service quality - Be the face of Uride in the local communities that you oversee for drivers, riders, municipalities and partners - Monitor and manage key marketplace metrics such as ride volume, fulfilment rate, cancellations, and driver utilisation - Maintain a healthy supply-demand balance through ongoing driver engagement, retention, and performance management - Proactively identify inefficiencies and implement process improvements to optimise performance - Partner with Customer Support to manage escalations and improve rider and driver satisfaction - Work with Marketing to support ongoing campaigns and demand consistency - Ensure adherence to company policies, service standards, and regional regulatory requirements - Conduct regular market reviews and provide clear, data-backed recommendations to leadership - Travel within the region as needed to support operations and maintain local visibility Qualifications - 5–7 years of experience in operations, ideally within a marketplace, ride-sharing, logistics, or transportation environment - Strong experience in business operations reporting and performance tracking - Advanced proficiency in MS Office, especially Excel (data analysis, reporting, dashboards) - Proven ability to manage ongoing operations across multiple locations or business units - Strong analytical and problem-solving skills with a data-driven mindset - Excellent communication and stakeholder management skills - Ability to work independently in a remote, fast-paced environment - Valid driver’s licence and willingness to travel within Atlantic Canada Nice to have - Experience in ride-sharing platforms or ground passenger transportation - Experience managing driver or field-based workforces - Exposure to regulatory or compliance requirements in transportation

Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success. Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world. Job Description Turner & Townsend is seeking an experienced Senior Quantity Surveyor to act as the key, day‑to‑day client interface and deliver value‑added cost management services for a major, multi‑phase data center construction program. This program includes a large, multi‑building campus footprint, high‑density technical facilities, and several phases of construction progressing in parallel across a long‑term development pipeline. To be successful in this role, you must be confident in a client‑facing environment, able to communicate clearly, and capable of working both independently and collaboratively. In this significant position, you will provide leadership and direction while embedding and promoting Turner & Townsend’s purpose, values, and vision. This position may work remotely from anywhere within the United States, provided the candidate is based in the U.S. Central or Mountain time zones. Responsibilities - Develop detailed cost plans and estimates through design and delivery phases for a multi‑building, large‑scale construction campus. - Produce and present monthly cost reports, executive summaries, and funding information. - Coordinate cost data from design teams, general contractors, subcontractors, and vendors for thorough cost validation. - Compile built cost records to support benchmarking and continuous improvement. - Review contractor and subcontractor pricing and lead commercial negotiations to drive fair and competitive contract values. - Lead the review, estimation, negotiation, and reconciliation of change orders throughout the construction lifecycle. - Manage post‑contract cost variances, change control processes, commitment logs, and contingency tracking. - Support cost risk analysis, scenario planning, and cost‑impact assessments. - Ensure cost, schedule, and scope integration in coordination with project controls teams. - Contribute to procurement strategy development and scope alignment across multiple construction packages. - Participate in contractor pricing reviews and support the client through commercial negotiations. - Ensure timely agreement of final accounts and maintain a robust process for cost auditing and validation. - Act as the primary day‑to‑day client interface, ensuring objectives are met and service excellence is delivered. - Prepare written commentary on contractor submissions and provide cost estimate updates at key milestones. - Coordinate with general contractors, design partners, and stakeholders across a large, multi‑phase construction campus. - Inform engineering and design priorities based on cost considerations. - Lead and coordinate value engineering (VE) sessions with stakeholders. - Provide insight into market trends, escalation, and construction cost drivers. - Prepare monthly cost reports and ensure all commercial documentation is accurate and timely. - Implement and maintain Turner & Townsend’s Business Management Systems and delivery methodologies. - Demonstrate strong financial management, including margin tracking and monthly fee/resource forecasting. - Mentor, coach, and support the development of junior team members. - Promote a high‑performance, one‑business culture across the team. - Display excellence in leadership and service delivery in line with commission requirements. - SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Qualifications - Bachelor’s degree in Construction Management, Quantity Surveying, Engineering, or a related field. - 5–7+ years of relevant experience in construction cost management on medium to large‑scale projects of moderate to high complexity. - Data center construction experience, or experience in mission‑critical, high‑tech, industrial, semiconductor, or other large‑scale technical facilities is strongly preferred. - Construction consulting experience strongly preferred. - Strong understanding of cost planning, procurement routes, commercial management, value management, and value engineering. - RICS accreditation or progress toward certification preferred. - Excellent communication, stakeholder management, negotiation, and analytical skills. - Proficiency with industry‑standard cost management tools and software. Additional Information *On-site presence and requirements may change depending on our client's needs. Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/ All your information will be kept confidential according to EEO guidelines. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. - Department: Real estate