Uride

About the role Uride is hiring a Regional General Manager to oversee operations across our cities in Atlantic Canada and Alberta. You’ll focus on maintaining consistent marketplace performance, optimising the balance between supply and demand, and ensuring a reliable rider and driver experience across existing cities. This role is execution-driven, with a strong emphasis on operational discipline, reporting, and continuous improvement. What you'll do - Own the P&L and day-to-day operational performance across Atlantic markets, ensuring stability, reliability, and service quality - Be the face of Uride in the local communities that you oversee for drivers, riders, municipalities and partners - Monitor and manage key marketplace metrics such as ride volume, fulfilment rate, cancellations, and driver utilisation - Maintain a healthy supply-demand balance through ongoing driver engagement, retention, and performance management - Proactively identify inefficiencies and implement process improvements to optimise performance - Partner with Customer Support to manage escalations and improve rider and driver satisfaction - Work with Marketing to support ongoing campaigns and demand consistency - Ensure adherence to company policies, service standards, and regional regulatory requirements - Conduct regular market reviews and provide clear, data-backed recommendations to leadership - Travel within the region as needed to support operations and maintain local visibility Qualifications - 5–7 years of experience in operations, ideally within a marketplace, ride-sharing, logistics, or transportation environment - Strong experience in business operations reporting and performance tracking - Advanced proficiency in MS Office, especially Excel (data analysis, reporting, dashboards) - Proven ability to manage ongoing operations across multiple locations or business units - Strong analytical and problem-solving skills with a data-driven mindset - Excellent communication and stakeholder management skills - Ability to work independently in a remote, fast-paced environment - Valid driver’s licence and willingness to travel within Atlantic Canada Nice to have - Experience in ride-sharing platforms or ground passenger transportation - Experience managing driver or field-based workforces - Exposure to regulatory or compliance requirements in transportation