Client Service Manager We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs. JOB SUMMARY The Client Service Manager (CSM) is responsible for managing Livingston client satisfaction. The CSM will be the client’s key business contact for all brokerage related activity, building strong relationships with client financial decision makers, increasing client retention and identifying opportunities for growth. KEY DUTIES & RESPONSIBILITIES Manage client relationships: - Manage all aspects of client's portfolio directly with the client. Conduct client visits (virtual and in person) to understand their cross-border trade requirements. Understand client history, providing appropriate reports, analyzing client information in appropriate systems, determine strengths, weaknesses, opportunities and threats. Establish strong relationship with client decision-makers. - Primary Livingston contact with clients. - Proactively contact client base to confirm satisfaction and identify new opportunities - Client education for regulatory updates and new requirements from Customs and other government agencies - Point of resolution for escalated issues - Project managing new client onboarding - Support execution of sales team growth and retention strategy - Monitor and act upon client satisfaction survey results - Lead periodic business review meetings with clients - Obtain key information to build strong business profiles including information on key contacts, locations, and standard operating procedures Operational problems, time sensitive situations and troubleshooting - Respond and manage urgent client issues in a timely manner - Identify preventive measures to avoid repetitive service failures - Lead internal cross-functional teams to address process improvements Other - Perform other related duties as assigned by management. - Adhere to established policies and procedures. KNOWLEDGE & SKILLS - Excellent communication and interpersonal skills (both written and verbal) with the ability to deal effectively with all levels of staff and management internally and in client organizations. - Excellent organizational skills with the ability to drive change and deliver targeted results. - Excellent problem-solving skills with the ability to work in a stressful environment. - Excellent understanding of supply chain process, procedures and regulations. - Strong working knowledge of CRM and Microsoft Office (Word, Excel, PowerPoint). - Effective presentations skills to small and large audiences. - Knowledge and experience with project management methodology and techniques. WORK EXPERIENCE – MINIMUM REQUIRED 3 years of related experience EDUCATION Required: Associates Degree or post-secondary education Preferred: Bachelors Degree or equivalent CERTIFICATIONS DESCRIPTION COMPETENCIES Leading and Developing Business Acumen and Straight Talk Accountability Inclusion and Collaboration Customer First Focus Agility We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Location: HomeOffice New York, HomeOffice Illinois, HomeOffice Michigan

ABOUT MAISON L’OCCITANE EN PROVENCE Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.   Our culture is built through everyday moments, how we behave, make decisions and show up for each other.   With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.  YOUR ROLE As the Education & Training Manager, North America, you will oversee training initiatives from conception to deployment to analysis for our US and Canada Retail field. Training topics include, but are not limited to brand and culture, product knowledge and the customer experience. Your primary goal will be to deliver measurably effective training programs and initiatives which assist Retail field teams in driving sales, building their talent and providing a seamless and memorable customer experience. PROFILE - Bachelor’s degree required; 4+ years of experience in retail education or training, preferably within beauty, skincare, or luxury retail - Passion for developing people, elevating product knowledge, and delivering exceptional customer experiences - Highly organized, detail‑oriented self‑starter with the ability to manage multiple priorities in a fast‑paced environment - Compelling communicator and facilitator with confidence delivering engaging education in both in‑person and virtual settings - Collaborative, relationship‑driven partner who works effectively across teams and with external stakeholders - Curious, agile learner comfortable adopting new tools and technologies - Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with an LMS is a plus - Able to work in office or remote environments with reliable connectivity - Comfortable traveling regularly throughout the US and Canada, with 1–2 trips per month required ROLE RESPONSIBILITIES - Training Execution, Facilitation and Coaching - Act as the Subject Matter Expert for training needs for Retail population - Perform needs analyses to identify strengths and opportunity gaps in existing training programs - Implement with excellence all training programs based on retail roadmap - Deliver impactful and memorable trainings either using face-to-face or virtual mediums - Provide in-store coaching on an as-needed basis on relevant topics - Develop Training Materials - Develop engaging and insightful training tools (both digital and physical) to build expertise on topics such as product knowledge, selling behaviors and the customer experience - Regularly analyze and review existing training tools for continuous improvement - All other duties or projects as assigned The compensation for this role ranges from $75,000 - $85,000 (based on skills, experience and with differentials applied if outside of NYC) L’Occitane North America offers a competitive compensation package and a comprehensive benefit. L’OCCITANE is an equal opportunity employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values: entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability. Employment may be subject to verification of references and background check investigation. All Applicants: L'Occitane's Privacy Statement United States Applicants Only: Employee Rights FMLA: Posters FMLA Special Rules for Returning Military Members (USERRA)

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology. Client Manager Job Code CM.181.002 FLSA Status Exempt Job Family Client Relations Cost Center 181 Purpose of Position The Client Manager is responsible for the day-to-day management, performance monitoring, and operational success of SSI clients within their assigned region. This role oversees success for client stakeholders, ensuring effective communication, issue resolution, and continuous improvement across revenue cycle and clearinghouse operations. The Client Manager works closely with internal technical, operational, and product teams to ensure that client workflows are optimized, issues are resolved efficiently, and performance metrics are consistently improving. This role requires a strong understanding of healthcare revenue cycle fundamentals, key performance indicators, and the ability to interpret operational and technical data to support client success and issue resolutions. Duties and Responsibilities Essential Functions - Client Relationship Management - Build strong working relationships with client operational teams and their leadership - Manage communication cadence including status on all SSRs, KPIS, action and project plans are progressing at the expected pace. - Ensure timely follow-up on all client inquiries and escalations based on the communication matrix. - Revenue Cycle Performance Monitoring - Maintain a working knowledge of revenue cycle workflows, processes and integration for all accounts. - Monitor and report on key client KPIs including denial rate, gross collection rate, AR days, and net collection rate - Identify performance trends and escalate concerns proactively through the escalation channels outlined in the client manager guide. Ensure all escalations are managed and responded to within the provided timeframes. - Support development of action plans to improve client performance - Assist in preparation of reporting for leadership and QBRs - Issue Resolution and Escalation Management - Track and manage client issues through resolution - Differentiate between operational issues and technical issues to assign to team members - Coordinate with technical operations, product teams, and support teams - Ensure root cause is identified, not just symptom resolution - Clearinghouse and Technical Coordination - Maintain technical working knowledge of clearinghouse workflows including 837, 277, 275, 835, and 270/271 - Assist clients in understanding rejections versus denials, with a clear understanding of ARC - Partner with technical teams to resolve mapping, transmission, and connectivity issues - Workflow and Process Improvement - Identify inefficiencies in client workflows for process improvements - Support movement from reactive, queue-based processes to proactive approaches - Recommend improvements to front-end data quality and claim submission processes - Data and Reporting Support - Review and interpret client reports and dashboards - Highlight key insights and trends - Ensure data accuracy and consistency - Cross-Functional Collaboration - Act as liaison between clients and internal teams - Ensure alignment across expectations, technical capabilities, and delivery Marginal Functions - Other duties as assigned. Skills, Knowledge, and Abilities - Deep expertise in revenue cycle management, including understanding of workflows, processes, and integration across accounts - Key Performance Indicator (KPI) Acumen – Demonstrated ability to understand, monitor, and apply KPIs to evaluate performance, identify trends, and support data‑driven decision‑making. - Analytical and Critical Thinking – Strong capability to analyze complex data, identify patterns and root causes, and translate findings into actionable insights. - Healthcare Financial and Technical Knowledge – Working knowledge of healthcare financial concepts, revenue cycle processes, and related technical systems or data structures. - Effective Communication – Ability to clearly communicate complex information to diverse audiences through written, verbal, and presentation skills, and collaborate effectively across teams. - Organizational and Execution Excellence – Proven ability to prioritize work, manage multiple initiatives, and execute tasks accurately and efficiently within established timelines. - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to work under pressure and to prioritize. - Must be able to proficiently read and write in English. - Must possess effective communications skills with ability to handle difficult situations. - Must be able to make independent judgment decisions with minimal supervision. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Information Security and Data Protection The SSI Security-First Mindset Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. The Five Pillars of the SSI Security-First Mindset: - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements Education Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree Bachelor's degree in Healthcare Administration, Business Administration, or related field. Preferred Graduate Degree MBA preferred. Years of Experience Minimum Years of Experience Comments 6-10 years 6 to 10 years of experience in healthcare revenue cycle, clearinghouse operations, or provider healthcare FinTech. 1 year Working knowledge of revenue cycle workflows and healthcare KPIs. Deep understanding of revenue cycle management Certifications Min/Preferred Certification Description A combination of experience and advanced education may be substituted. Background checks and drug test required. Acknowledgement I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position. Employee's Signature Date __________________________________ ______________________ Supervisor Signature Date __________________________________ ______________________ SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Senior Clinical Transformation Manager (Senior CTM) is responsible for the ongoing clinical management of physician practices participating in UnitedHealthcare’s (UHC) Accountable Care Organizations (ACO), Value Based Programs, Patient Centered Medical Homes (PCMH), or Population Health Management programs such as Patient Centered Care Model. The Senior CTM will lead multi-disciplined practice transformation and practice performance improvement initiatives. The selected candidate will guide practices in achieving targeted goals that include improved quality, efficiency and utilization. The Senior CTM is accountable for driving practice progress toward desired transformational change and performance improvement, while meeting savings goals set for the practice. The Senior CTM reports directly to the Regional Director. The Senior CTM will act as a mentor to other Transformation Managers on the team. As the single clinical point of contact for practice, the Senior CTM will be responsible for communicating progress towards achievement of targeted goals to Senior Leadership both within UnitedHealthcare and at the practice. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Schedule will be Central / Mountain Time Zones with up to 25%25 travel based on business needs. Primary Responsibilities: - Accountable for successful deployment of UHC’s Clinical Support program at the practice level, including but not limited to, introducing and educating practices on the value/use of reporting tools, patient registries and delivery of reports via UHC’s Physician Portal - Build and effectively maintain relationship with the practice leadership and key clinical influencers actively involved in practice transformation - Regularly facilitate efficient, effective practice improvement meetings with the practice to monitor, present, and discuss progress on the transformation action plan and achievement in milestones - Develop strategies; based on performance analysis, for improvement that includes specific outcomes and metrics to monitor progress to a goal and make recommendations for improvement - Design practice transformation action plans and implement appropriate performance improvement initiatives designed to assist the practice in achieving contractually required transformation milestones - Monitor and review the progress of the practice in milestone achievement and ensure the practice is accountable for successful completion - Use data to analyze key costs, utilize and quality data and interpret results to assess the performance of the practice - Use data to analyze trends and work with stakeholders to agree on and implement proactive strategies to address issues, and measure impact using a PDSA rapid cycle improvement approach, including external practice data - Assist practices in creating workflows to optimize care delivery, introduce best practices improvements, and evaluate outcomes using rapid cycle improvements PDSA methods to reach mutual goals - Educate & Deploy technology tools to support Practice Transformation - Integrate technology tools into practice workflows - Build and effectively maintain relationships with team members in the UHC Clinical organization as well Medical Directors, local Network leads, Health Care Economic Analysts and Clinical Analysts in support of the program - Consult and partners with internal UHC matrix partners and the practice to identify organizational and structural challenges hindering achievement of desired program outcomes - Collaborate with UnitedHealthcare teams including the practice Care Coordinators, quality management teams, hospital clinical teams, behavioral health teams to support integrated PCP driven care for our members with practices and hospitals - Consult and guide the practice on developing innovative solutions, including bringing best practice experience and connecting practices with other high performing practices to spur innovation - Work with practice and Optum to align and integrate Optum care/disease management programs and population health services to augment the practice’s capabilities, support their care management efforts and add value to the patient care experience - Assist and support department leaders in summarizing and disseminating experience - related learning's by way of team updates, written reports / articles, and / or presentations as called for by directors You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 5+ combined years of experience with improving clinical quality, health care analytics, or driving clinical transformation initiatives with population health programs, Patient Center Medical Homes or in Accountable Care Organizations - 2+ years of experience interpreting and utilizing clinical data analytics, outcomes measurement in healthcare and use of that data to drive change - Demonstrated experience leading groups and presenting - Population health management experience within an accountable care organization or health system setting - Proficient in Microsoft Office Word, Excel, Outlook and PowerPoint - Access to high-speed internet for home office set up - Willingness to travel up to 25%25 of the time for face-to-face meetings - Willing and able to work CDT or MDT hours - Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area (markets may require valid driver’s license) Preferred Qualifications: - Active, unrestricted RN license in the State of Residence - Physician practice experience - Medicare, Medicaid and/or Commercial experience - Experience with clinical quality, efficiency or utilization - Experience using a PDSA rapid cycle improvement approach - Experience building relationships, presenting to, and collaborating successfully with senior level clinical and/or executive leadership on internal and/or external teams to drive goal alignment - Demonstrated experience implementing clinical practice transformation initiatives designed to help providers or hospital groups achieve large-scale health transformation goals *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.