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Support Specialist – Engineer
Location
United States
Posted
99 days ago
Salary
0
Seniority
Mid Level
Job Description
Support Specialist – Engineer
uMotif
• Provide day-to-day technical support for the uMotif clinical trial data capture platform. • Investigate, triage, and resolve technical issues using Jira Service Management and other internal systems. • Collaborate with engineering, product, and clinical operations teams to resolve issues efficiently. • Maintain clear and accurate documentation of support interactions and solutions. • Support ongoing clinical trials by troubleshooting user and system issues affecting investigators, healthcare professionals, and study participants. • Provide professional and empathetic communication with users while maintaining compliance and documentation standards. • Perform data reconciliation between uMotif captured data and external study EDC systems. • Execute protocol-guided data updates and corrections where required. • Extract, manipulate, and report on clinical trial data using SQL and database tools. • Identify opportunities to improve support processes, tooling, and automation. • Contribute to the adoption of AI tools and automation technologies to enhance support efficiency. • Help develop internal tooling or scripts where appropriate.
Job Requirements
- 2+ years’ experience working in Clinical Trials, Life Sciences, Real World Evidence platforms, Pharmacovigilance, or digital health systems
- Strong SQL/database experience (2+ years) including scripting, data extraction, transformation, and analysis
- Experience supporting data capture or clinical trial platforms
- Strong troubleshooting and analytical skills
- Experience working with ticketing/support systems such as Jira Service Management
- Excellent written and verbal communication skills
- Comfortable interacting with healthcare professionals and clinical research teams
- Strong understanding of data protection and regulatory requirements, including: GCP, 21 CFR Part 11 & GDPR
Benefits
- Unlimited Paid Time Off
- 401(k) Retirement Plan contribution
- Majority company funded benefits package incorporating: Health, Dental and Medex2 coverage, and a selection of Vision plans
- Life and AD&D Insurance fully covered by uMotif
- Remote working solutions
- Work From Home allowance
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