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Agente de Servicio al Cliente, Bilingüe
Location
Colombia
Posted
101 days ago
Salary
$3,000K / month
Seniority
Senior
Job Description
Agente de Servicio al Cliente, Bilingüe
Distro
• Atender alto volumen de llamadas entrantes y salientes • Contactar potenciales clientes por teléfono, email, chat y SMS • Identificar necesidades mediante escucha activa y preguntas estratégicas • Recopilar y documentar información del cliente de forma precisa • Seguir flujos de llamada estructurados y enviar documentos para firma electrónica • Cumplir objetivos diarios de productividad y desempeño • Brindar atención empática y profesional, incluso en situaciones difíciles
Job Requirements
- Orientado a ventas
- Excelente comunicación telefónica
- Empatía
- Habilidad para cerrar oportunidades
- Capacidad para recopilar información crítica para evaluar casos
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