Job Description Summary This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care. https://www.mimsoftware.com/ As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training. The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Radiation Oncology experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience. ** Please note - although we will consider candidates in all time zones - our preference is to find someone located in MST and PST time zones. Job Description What You’ll Do: - Learn specialized industry-specific software and apply this knowledge to support MIM customers - Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support - Facilitate training sessions for team members, along with cross-functional teams - Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization. - Ensure customer satisfaction for every step of the customer’s support journey - Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise - Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience - Contribute to departmental operational improvement initiatives What You’ll Need: - A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred - 3 + years of clinical or medical experience - BS RT (T) or CMD Certification preferred but not required - Strong written and verbal communication, organizational, and time management skills - Ability to actively listen and anticipate customer needs with an empathetic mindset - Strong analytical and critical thinking skills to provide unique solutions to complex customer issues - Ability to work with a flexible schedule We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: May 29, 2026

Description We are seeking a highly hands-on Digital Advertising Specialist to own and execute our paid media and lead generation efforts. This role is responsible for building, managing, and optimizing campaigns across Meta (Facebook/Instagram) and Google Ads, while also developing high-converting funnels and email sequences that drive measurable business growth. This is an execution-focused role for someone who enjoys working directly inside ad platforms, testing ideas, and continuously improving performance. Key Responsibilities: - Build, launch, and manage paid advertising campaigns across Meta Ads and Google Ads - Optimize campaigns daily, including audiences, creatives, budgets, and bidding strategies - Develop and refine landing pages and conversion funnels to improve lead generation and sales - Create and manage email marketing funnels, including automations, follow-ups, and segmentation - Track and analyze performance metrics such as CPL, CPA, ROAS, and conversion rates - Conduct A/B testing across ads, landing pages, and email campaigns - Identify and scale winning campaigns while reducing wasted ad spending - Collaborate on creative, messaging, and offers to improve performance Requirements Education: - 2–5+ years of hands-on experience running paid digital advertising campaigns - Proven experience inside Meta Ads Manager and Google Ads (must have personally executed campaigns) - Strong understanding of conversion funnels and lead generation strategies - Experience with email marketing platforms (e.g., Klaviyo, HubSpot, Mailchimp, or similar) - Comfortable analyzing data and making performance-driven decisions - Strong attention to detail and ability to manage multiple campaigns simultaneously Knowledge / Skills / Abilities / Experience: - Experience with landing page tools (e.g., Webflow, ClickFunnels, Unbounce) - Familiarity with CRM systems and lead tracking - Basic copywriting skills for ads and email sequences - A true operator who enjoys being in the platforms daily - Data-driven and results-oriented - Proactive in testing, learning, and iterating quickly What Success Looks Like: - Consistent reduction in cost per lead (CPL) and cost per acquisition (CPA) - Increased return on ad spend (ROAS) - Improved funnel conversion rates - Growth in qualified leads and revenue driven from paid channels and email EQUIPMENT TO BE USED - Computer, LMS platforms, content authoring software, standard office equipment. TYPICAL PHYSICAL DEMANDS - Ability to sit for extended periods and use a computer and other office equipment. TYPICAL MENTAL DEMANDS - Accountable for performance, not just activity WORKING CONDITIONS - Office and/or remote work environment.

***** Must be fluent in American Sign Language (ASL). ***** This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona. Job Summary Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include account management, giving basic customer support, troubleshooting, and providing training to customers on products and services to achieve a high-level of customer satisfaction. Company Summary Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Essential Duties and Responsibilities - Provide support to existing and potential customers with a range of answers to questions including but not limited to account, new product installation, and general questions. - Promote company products, features, and services. - Provide a friendly and supportive customer experience. - Resolve issues received through email, videophone, live chat, and other contact methods. - Provide support for the functionality and features of all applicable products and services. - Follow department policies and procedures. - Ensure compliance with FCC regulatory requirements related to the service. - Complete other duties and projects as assigned. Supervisory Responsibility This position has no supervisory responsibilities. Travel Requirements Less than 25%. Education Required: High School diploma or better Experience Minimum Years of Experience Description: 1 Customer Service or equivalent experience. Knowledge, Skills, and Abilities - Must be fluent in American Sign Language (ASL). - Candidate must have professional and courteous phone and electronic communications presence. - Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization. - Good customer service and knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction. - Strong active listening skills, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Able to complete work assignments independently or with minimal supervision and guidance. - Must be able to manage cases and time effectively. - Must be detail oriented and proficient at multitasking. - Strong adaptability and capacity to work in fast-paced environments. - Employees must have a solid basic comprehension and application with using computers in an MS Windows environment. - Must be able to type 45+ wpm. - Positive attitude, team player, good interpersonal communication skills, and able to work across company departments. Working Conditions and Physical Requirements - Punctual and reliable attendance. - Ability to sit and/or stand at a desk and work with a computer for extended periods of time. - Ability to sign using ASL for extended periods of time. - Ability to lift and move equipment 30-50lbs. - Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required. - At home employees require a high-speed internet connection and a confidential working space with a desk and chair. - Workstation must have an Ethernet connection. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

• Provide reactive multichannel support (via live chat/WhatsApp, tickets/email and video calls) and support multiple products (RDSM, RD CRM and RD Conversas) for national and international customers; • Investigate, analyze and resolve technical issues, focusing on identifying root causes and proposing sustainable solutions; • Ensure high-quality, resolution-oriented, and empathetic support that empowers customers to use our solutions autonomously; • Prioritize and organize requests in high-demand environments, maintaining transparency, focus and productivity; • Monitor support and customer satisfaction metrics, ensuring quality standards and SLAs; • Propose and implement day-to-day improvements that advance the team’s mission, including sharing learnings with the team;