GDT - General Datatech

Role Description The Level 2 (Senior) Engineer will create a big picture design view using GDT's offering (Network, Data Center, Security, Collaboration & Cloud). The Engineer will guide clients in their decision making related to less complex situations (scale, feature set, client profile -- size, geography, etc. solutions, technologies, and client profile). Designs the solution to accomplish cross-system objectives such as redundancy, reuse, integration, and consistency. Provides intermediate technical support in a professional manner. Responsible for development and implementation of total design and approves final design and presents to client for sign-off. Ensures technology/solution is implemented as designed to the client's satisfaction/approval. Determines design changes to resolve problems/issues. Ensures design integrates properly with existing technologies. Supports Project Manager by providing technical inputs for project plan. Mentors junior members of team in technical and consulting skills. Qualifications - Understanding in technical solution design and adapting presales discussions/designs into implemented solutions. - Strong communication skills. - Ability to convey technical requirements and concepts, commensurate to one’s level, to technical and non-technical clients and corporate audience. - Excellent written and oral communications, problem solving and process management skills. - Ability to work well within a team environment in a matrixed organization. - Interpersonal skills with the ability to interface with all levels of the organization. Requirements - Must have good knowledge in Cisco routers and Switches. - Good to have knowledge in Aruba Switches. - Must have Knowledge in anyone of these Firewalls - Palo Alto/Cisco ASA/Cisco firepower/Juniper SRX/Fortinet. (Mostly for Security Domain) - Network UC Level 2: Must have good knowledge in Call Manager, Cisco Unity Connection and Cisco IM&P. - Basic understanding in SIP, H323 Gateways and Expressway connectors. - Must have targeted Solution Domain, knowledge in Network Data/Mobility or Network Security or Network Voice (UC), Data Center Components (Networking, Storage, Compute) and Basic knowledge in Cloud. - Good to have knowledge in Cisco Contact Center Xpress, Cisco Expressways and MGCP Gateways. - Good knowledge of DC Networking, Storage and Compute technologies and integrations. Certifications - Must be completed in anyone of below certification: - CCNA - Must for Network and Security L2 - CCNP Collaboration - Good to have for UC L2 - CCNP Enterprise - Good to have. - ACSA - Good to have. - ACSP - Good to have. Benefits - People-first culture focused on inclusivity, growth, and innovation. - Access to career development opportunities. - Cutting-edge technology and a collaborative environment. - Empowerment to make a meaningful impact. - Recognition for contributions. Company Description GDT is a global IT services company that prioritizes attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.

• Develop and improve Software Lifecycle Management services • Oversee ongoing management of SLM program clients • Lead development of reporting tools for presales and post sales • Manage both internal and contractor employees for software adoption • Educate clients on software access and usage • Provide proactive reports on consumption and value

Role Description The Associate Account Manager supports senior Account Managers in driving revenue growth, managing client relationships, and delivering technology solutions. This role is designed for early-career professionals looking to build foundational skills in solution selling, account strategy, and client management within a competitive and fast-paced technology environment. The Associate Account Manager will assist in prospecting, proposal development, customer presentations, and day-to-day account support while developing the skills needed to independently manage accounts over time. Key Responsibilities - Support Account Managers in identifying, qualifying, and targeting prospective clients in key markets. - Assist in developing proposals, preparing presentations, coordinating demos, and following up on sales opportunities. - Help manage assigned accounts by responding to client inquiries and ensuring timely internal follow-up. - Partner with internal teams (sales operations, engineering, finance, etc.) to support client needs. - Maintain accurate CRM records, track pipeline activity, and assist with reporting. - Participate in client meetings and presentations to develop consultative selling skills. - Assist with renewals, upsell opportunities, and customer satisfaction initiatives. - Work toward individual performance goals with a clear path to full Account Manager responsibilities. Qualifications - Strong written and verbal communication skills. - Professional presence with a desire to develop consultative sales skills. - Highly motivated, competitive, and goal-oriented. - Ability to learn and articulate technology products and services across multiple vendors. - Strong organizational skills and attention to detail. - Coachable with a willingness to receive feedback and continuously improve. - Adaptable in a fast-paced, evolving technology environment. Requirements - Entry-level or foundational certifications encouraged (e.g., Cisco CCNA coursework, vendor sales certifications, or similar). - Willingness to pursue technical and/or partner certifications within the first 12–18 months.

• Provide support for assigned Account Executives for all post sales functions including: • Building quote configurations in the Cisco Configuration Tool and preparing the POs in SAP. • Communicating with partners, vendors, and suppliers to confirm pricing and availability of product. • Coordinating with GDT’s logistics and purchasing teams to provide tracking information to the customer and implementation teams. • Assist with RFQ entry and RFP documentation. • Create and submit expense reports, return material processing and tracking, aging and commission reports.

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results. Job Summary: The Senior Transformation Architect assists account managers through formal technical presentations and technical design assistance of GDTs solutions and service offerings to existing and prospective clients. The Senior Transformation Architect owns all technical aspects of a sales campaign and collaborates with the sales and services teams. They must maintain strong relationships with GDT clients. In this role, they are experts within the Architect organization, responsible for designing, architecting and solutioning for our clients. Key Responsibilities: · Define strategy, compare and contrast alternative solution approaches, and build key relationships, as well as size and configure solutions. · Possesses deep technology, enterprise IT and operational expertise (multiple layers of the stack). · Presents at technical briefings and demonstrations with clients and partners to showcase GDT’s value. · Considered a subject matter expert in one or many technologies for the team to leverage. · Qualify and position consulting engagements and services. · Provide coaching and mentoring to team members to enhance their solution knowledge, technical acumen, and pre-sales skill sets. · Qualify sales opportunities in the terms of client technical requirements, decision-making processes and funding and decides if GDT should move forward with opportunity pursuits. · Prioritize opportunities and efforts assigned to the geography based on maximizing total impact on team productivity and profit. · Drive engagement conversions to additional services/solutions. · Provide feedback to improve internal efficiencies. · Work with practice leaders to provide input and suggestions for new solutions and offerings. · Extensive knowledge and experience working with operating systems. Knowledge, Skills, and Abilities: · Ability to define strategy, compare and contrast alternative solution approaches, and build key relationships, as well as size and configure solutions. · Possesses deep technology, enterprise IT and operational expertise (multiple layers of the stack). · Ability to presents at technical briefings and demonstrations with clients and partners to showcase GDT’s value. · Considered a subject matter expert in one or many technologies for the team to leverage. · Experience in qualifying and positioning consulting engagements and services. · Proven ability to provide coaching and mentoring to team members to enhance their solution knowledge, technical acumen, and pre-sales skill sets. · Experienced in qualifying sales opportunities in the terms of client technical requirements, decision-making processes and funding and decides if GDT should move forward with opportunity pursuits. · Demonstrated ability in prioritizing opportunities and efforts assigned to the geography based on maximizing total impact on team productivity and profit. · Proven experience in driving engagement conversions to additional services/solutions. Experience in providing feedback to improve internal efficiencies. · Reputation of working with industry/practice leaders to provide input and suggestions for new solutions and offerings. · Extensive knowledge and experience working with operating systems. Certifications: · Possesses a variety of OEM and Industry entry-level, professional, specialist and expert certifications spanning multiple vendors and technologies. Examples include Cisco CCNA/CCNP/CCDP/CCIE/CCDE, NetApp NCTA/NCDA/NCSE/NCHCA, Fortinet NSE 1 - 8, Juniper JNCIA/JNCIP/JNCIS/JNCIE, etc. · Also possesses professional certifications in other/cross-functional areas such as (ISC)² certifications, EXIN ITIL, Enterprise Architect Certifications (i.e., TOGAF), etc. There are many certifications, technologies and learning/certification tracks and options to satisfy this requirement, and the examples above are ONLY indicative examples. GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

• Support Account Managers in identifying, qualifying, and targeting prospective clients in key markets • Assist in developing proposals, preparing presentations, coordinating demos, and following up on sales opportunities • Help manage assigned accounts by responding to client inquiries and ensuring timely internal follow-up • Partner with internal teams (sales operations, engineering, finance, etc.) to support client needs • Maintain accurate CRM records, track pipeline activity, and assist with reporting • Participate in client meetings and presentations to develop consultative selling skills • Assist with renewals, upsell opportunities, and customer satisfaction initiatives • Work toward individual performance goals with a clear path to full Account Manager responsibilities

• Create strategies to identify, qualify, and target prospective clients in key markets • Provide knowledgeable product and service strategy to leverage GDT within the marketplace • Develop proposals, deliver customer presentations, facilitate demos, and close the business • Provide full life-cycle account management on all assigned accounts • Cultivate relationships and become a trusted advisor to maintain and renew business opportunities • Exceed quotas in a competitive environment and complex sales structure

• First point of contact with customer cultivating customer relationship and customer satisfaction. • Proactive network monitoring network relating to system performance impairments and hardware/software faults. • Respond to network alarms and events in a timely fashion. • Perform triage, fault isolation, and remediation of network events. • Driving internal process management through issue support and resolving customer issues. • Process tickets which may include escalations, alarms, incidents and service requests reported by monitoring tools, ticketing portals, calls, and emails.

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results. Job Summary: The Associate Engineer will be part of a team of experts who are responsible for handling network support, problem management, managing network performance and proactively identifying issues before they impact the customer’s network. The Associate Engineer provides technical support providing the first point of contact to the customer, creating tickets and routing requests. Key Responsibilities: · First point of contact with customer cultivating customer relationship and customer satisfaction. · Proactive network monitoring network relating to system performance impairments and hardware/software faults. · Respond to network alarms and events in a timely fashion. · Perform triage, fault isolation, and remediation of network events. · Driving internal process management through issue support and resolving customer issues. · Process tickets which may include escalations, alarms, incidents and service requests reported by monitoring tools, ticketing portals, calls, and emails. Knowledge, Skills, and Abilities: · Basic understanding in network design. · Strong verbal and written communication skills along with exceptional ability to listen and interpret. · Strong troubleshooting skills and ability to take direction. · Ability to work well in team environment. · Knowledge of network. · Ability to prioritize daily workflow. · Ability to communicate effectively to both customers and team members. · Ability to plan and be proactive in approach, must possess the ability to solve problems. · Ability to read, analyze, and interpret applicable technical documentation, system reports, software licenses and contracts. · All other duties as assigned. · Primary point of contact with customer cultivating customer relationship and customer satisfaction. · Ability to reason and accurately assess problems, establish fact patterns, and draw valid conclusions. · Ability to understand how customers are leveraging information through their downstream process and systems. · Mitigating errors on the networks GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

• Design, implement, and optimize security solutions across managed customer environments • Support SIEM, EDR/XDR, vulnerability management, firewall, and cloud security controls • Participate in incident response and post-incident reviews • Establish secure architecture standards and best practices • Conduct security posture assessments and risk reviews • Provide actionable remediation guidance • Mentor and guide engineers working on security initiatives • Help define repeatable security processes and delivery standards