• Ensures market competitiveness by monitoring and evaluating competitor pricing activities • Evaluates financial status by reviewing cash/over reports, inventory shortages, repair and maintenance expenses, supply expenses, gasoline and grocery sales, profit margins • Improves sales and profits by consulting with gasoline and marketing departments to develop strategies to optimize implementation of promotional programs • Protects employees, customers and company assets by maintaining a safe and secure work environment • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions • Allocates program costs by preparing operational and risk reports for analyses • Maintains staff by recruiting, selecting, orienting and training employees • Increases employee’s effectiveness by communicating job expectations; coaching, counseling and disciplining; planning, monitoring and appraising job results

Job Title: Coordinator, SteadyMD Program Operations Location: Remote Employment Type: Full-time Hourly pay rate: $19-$20/hour Position Overview: - Full-time position, 40 hours per week - Schedule: We operate 7 days per week, 24 hours a day and you should be prepared to work any of the various shifts supported by our team. - This position will, for the most part, be dedicated to a schedule of Thursday-Sunday (post-training) - Reports to: Sr. Manager, Program Operations - Remote: This is a fully remote position - Flexibility: Schedules vary based on business needs, and the candidate must be able to work any shifts that fall within the advertised hours of 12:00 AM - 11:59 PM CST, regardless of their location or time zone - Location: Candidates must reside within the continental United States and be permanent citizens. Due to contractual obligations with our partners, work cannot be performed outside of U.S. territory. - Technology: SteadyMD will provide equipment such as an external monitor and laptop. You must have a cell phone or iPad capable of downloading Duo Mobile - this is a non-negotiable requirement Requirements - Experience: 2+ years in healthcare operations, customer service, or a related field. - Education: A degree is not required as long as the candidate has relevant experience and is a strong fit for the role. - Strong organizational and multitasking skills with the ability to prioritize effectively. - Excellent communication skills, both written and verbal, with a knack for problem-solving. - Proficiency with various software platforms, including EMRs, Jira, and Slack. - Ability to work independently and collaborate across teams to meet operational goals. Key Responsibilities: - Appointment Management & clinician Support: Oversee appointment queues, assigning or reassigning visits based on priorities and coverage. Act as the primary support for clinicians, addressing shift needs, technical issues, and appointment priorities. - Technical and IT Coordination: Open and manage IT support tickets on behalf of clinicians for both internal and external platforms. Follow up on tickets to ensure timely resolution of issues. - Communication and Escalation: Engage with clinicians through multiple channels (e.g., Slack, email, web-based phone) to address questions, escalate issues, and ensure effective communication across teams. - Data and Reporting: Track and report key operational metrics, including service level performance, clinician engagement, and shift summaries. Maintain accurate records of consult statuses and any service level misses. - Customer and Partner Interaction: Manage incoming communications from patients, partners, and other stakeholders. Assign tasks or escalate issues as needed to ensure timely responses and resolution. EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

• Provide leadership and coaching to direct reports • Assign travel location and duration • Develop methods to measure and report on department performance • Partner closely with field leadership members during the planning and execution of onboarding • Drive and provide leadership to implement process improvements • Provide oversight of policies and procedures • Work with internal and external business partners to minimize risk • Serve as lead resource and subject matter expert in projects

• Act as the primary link between sales and operations teams to foster seamless communication, better understanding of common goals, and strategic alignment • Engage in scheduled conversations with insurers to set goals for enhancing the CARSTAR network and insurance relationships • Review and enhance the insurance contracts, specifically the guidelines and various allowances given to CARSTAR centers • Create and implement processes that allow for a better transition between sales targets/objectives and operational capacity • Analyze the performance indicators of the two departments to identify gaps, growth opportunities, and areas for improvement • Participate in the development of the CARSTAR network expansion strategy • Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency • Conduct regular process audits of location operations • Develop and implement repair efficiency strategies to increase tech efficiencies and revenue targets and growth • Provide leadership and mentorship to location owners, managers, and staff to promote a positive work environment and foster employee development • Work in coordination with Training and Development to deliver training sessions on various specialized programs, repair procedures, equipment, etc.