• Provide leadership and coaching to direct reports • Assign travel location and duration • Develop methods to measure and report on department performance • Partner closely with field leadership members during the planning and execution of onboarding • Drive and provide leadership to implement process improvements • Provide oversight of policies and procedures • Work with internal and external business partners to minimize risk • Serve as lead resource and subject matter expert in projects

• Act as the primary link between sales and operations teams to foster seamless communication, better understanding of common goals, and strategic alignment • Engage in scheduled conversations with insurers to set goals for enhancing the CARSTAR network and insurance relationships • Review and enhance the insurance contracts, specifically the guidelines and various allowances given to CARSTAR centers • Create and implement processes that allow for a better transition between sales targets/objectives and operational capacity • Analyze the performance indicators of the two departments to identify gaps, growth opportunities, and areas for improvement • Participate in the development of the CARSTAR network expansion strategy • Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency • Conduct regular process audits of location operations • Develop and implement repair efficiency strategies to increase tech efficiencies and revenue targets and growth • Provide leadership and mentorship to location owners, managers, and staff to promote a positive work environment and foster employee development • Work in coordination with Training and Development to deliver training sessions on various specialized programs, repair procedures, equipment, etc.

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential. Job Description: Remote

• Perform day-to-day OpenText Content Server administration, including: • user, group, and role management • permission and inheritance configuration • workspace, folder, and object administration • Manage categories, attributes, and metadata updates as part of operational support. • Support configuration changes under change-management control. • Monitor and manage Content Server background jobs, queues, and scheduled tasks. • Identify and resolve job failures, backlogs, and performance issues. • Coordinate restarts and maintenance activities as per operational procedures. • Handle L2/L3 incidents and service requests in line with SLAs. • Perform root-cause analysis for recurring issues and implement corrective actions. • Provide timely communication and updates to stakeholders. • Provision and de-provision users and groups. • Troubleshoot access, permission, and visibility issues. • Support onboarding/offboarding and role-based access changes. • Analyze Content Server logs and diagnostics to identify issues. • Support resolution of: • login/authentication issues • performance degradation • configuration inconsistencies • Coordinate with infrastructure, DB, and network teams as required. • Support deployment of configuration changes and fixes across environments. • Assist with patching, upgrades, and post-deployment validation. • Maintain environment consistency between Dev, QA, and Prod. • Maintain operational documentation, runbooks, and SOPs. • Ensure compliance with audit and governance requirements. • Contribute to continuous improvement initiatives within the AMS framework.