Senior Project Manager At Percepta, we bring first-class service across each market we support. As a Senior Project Manager working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing Percepta is seeking a Senior Project Manager to join our Global Project Management Office. This is a work from home position (remote) and the successful candidate can be located anywhere in the United States or Canada. Typical business hours would be Eastern Time; however, candidate may need to be able to support global time zones when applicable. Percepta’s Global Project Management Office (GPMO) team is rapidly evolving. This Sr PM role is directly responsible for the deployment of projects on a global scale including but not limited to; new or expanded client business, internal projects, corporate projects, and/or enterprise level projects. Responsibilities will also include presales support, new business due diligence data gathering, and responsibility for managing project delivery using an approved project management framework. This position will work directly with our clients and outside vendors, in addition to liaising with all internal parties. Key responsibility will be to deliver client programs, internal projects and initiatives on time, within budget, and according to specifications. This position requires minimal supervision from senior management and is expected to consistently perform well while working independently and leading project teams in a Contact Center environment within the Automotive Industry. During a Typical Day, You’ll Responsibilities - Ability to Influence, lead successful projects and a strong team mentality is the forefront of this role. - Manage medium to large, and complex projects (typically multiple projects in parallel), with direct accountability for project schedule, scope, budget, and quality. - Assisting GPMO to champion and support project governance. - Act as central point of contact both client and internal teams (including multiple PMO’s) for assigned project(s). - Partnering to determine structure of project teams, identify resources required, and staff projects appropriately. - Coaching and mentoring project team members around project management methodology and sharing lessons learned. - Creating and maintaining project plans (WBS and Gantt) to ensure quality deliverables. - Contributing to RFX creation and potentially contributing to SOW creation. - Risk identification and mitigation (including escalation management). - Identifying, tracking, and resolving project issues. Identifying and resolving conflicts within the project team and across stakeholders. - Ensuring project change requests are properly identified, analyzed, and controlled, avoiding “scope creep”. - Communicating project status & health through written reports and stakeholder reviews (including resource allocation and management). - Maintaining the project KPI measurements, quality control points and aligning reporting to track progress against the measurements. - Managing and controlling the creation, use, and retention of all project artifacts. - Supporting the deployment, promotion and achievement of departmental and corporate strategies, business goals and objectives. Taking an active role in departmental improvements such as tools, templates, processes. · Other duties as required. What You Bring to the Role Education · BA/BS or equivalent experience required · Project Management Certification required Skills and Experience · Minimum 8 years’ experience; 10+ years preferred leading the implementation of medium to large scale global projects, including the management and oversight of diverse functional project teams. Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables. · 3 to 5+ years of leading change in a virtual, global environment. · Ability to apply suitable project management methodologies (Waterfall required; Agile (nice to have)) depending on the nature of the project · Ability to drive simplicity · Proven ability and/or experience to coach and mentor other Project Managers. Proven flexibility in managing shifting priorities, changes in direction, and competing demands, while balancing internal client needs and team requirements. · Experience in the call center and/or business process outsourcing industry · Experience with client facing, senior and executive level management communications and formal presentation delivery. · Deep experience with project management software and related tools including but not limited to MS Word, Excel, PowerPoint, Teams, Zoom and Visio. Experience with Smartsheet (as a PPM tool) strongly preferred. Other · Must be available to travel domestically and internationally as required based on business need (estimated less than 15%25) · Must effectively support varied time zones as required based on business need. What You Can Expect · Competitive Salary with Incentives · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role Percepta provides the equipment for this role. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-remote TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

Senior Project Manager At Percepta, we bring first-class service across each market we support. As a Senior Project Manager working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing Percepta is seeking a Senior Project Manager to join our Global Project Management Office. This is a work from home position (remote) and the successful candidate can be located anywhere in the United States or Canada. Typical business hours would be Eastern Time; however, candidate may need to be able to support global time zones when applicable. Percepta’s Global Project Management Office (GPMO) team is rapidly evolving. This Sr PM role is directly responsible for the deployment of projects on a global scale including but not limited to; new or expanded client business, internal projects, corporate projects, and/or enterprise level projects. Responsibilities will also include presales support, new business due diligence data gathering, and responsibility for managing project delivery using an approved project management framework. This position will work directly with our clients and outside vendors, in addition to liaising with all internal parties. Key responsibility will be to deliver client programs, internal projects and initiatives on time, within budget, and according to specifications. This position requires minimal supervision from senior management and is expected to consistently perform well while working independently and leading project teams in a Contact Center environment within the Automotive Industry. During a Typical Day, You’ll Responsibilities - Ability to Influence, lead successful projects and a strong team mentality is the forefront of this role. - Manage medium to large, and complex projects (typically multiple projects in parallel), with direct accountability for project schedule, scope, budget, and quality. - Assisting GPMO to champion and support project governance. - Act as central point of contact both client and internal teams (including multiple PMO’s) for assigned project(s). - Partnering to determine structure of project teams, identify resources required, and staff projects appropriately. - Coaching and mentoring project team members around project management methodology and sharing lessons learned. - Creating and maintaining project plans (WBS and Gantt) to ensure quality deliverables. - Contributing to RFX creation and potentially contributing to SOW creation. - Risk identification and mitigation (including escalation management). - Identifying, tracking, and resolving project issues. Identifying and resolving conflicts within the project team and across stakeholders. - Ensuring project change requests are properly identified, analyzed, and controlled, avoiding “scope creep”. - Communicating project status & health through written reports and stakeholder reviews (including resource allocation and management). - Maintaining the project KPI measurements, quality control points and aligning reporting to track progress against the measurements. - Managing and controlling the creation, use, and retention of all project artifacts. - Supporting the deployment, promotion and achievement of departmental and corporate strategies, business goals and objectives. Taking an active role in departmental improvements such as tools, templates, processes. · Other duties as required. What You Bring to the Role Education · BA/BS or equivalent experience required · Project Management Certification required Skills and Experience · Minimum 8 years’ experience; 10+ years preferred leading the implementation of medium to large scale global projects, including the management and oversight of diverse functional project teams. Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables. · 3 to 5+ years of leading change in a virtual, global environment. · Ability to apply suitable project management methodologies (Waterfall required; Agile (nice to have)) depending on the nature of the project · Ability to drive simplicity · Proven ability and/or experience to coach and mentor other Project Managers. Proven flexibility in managing shifting priorities, changes in direction, and competing demands, while balancing internal client needs and team requirements. · Experience in the call center and/or business process outsourcing industry · Experience with client facing, senior and executive level management communications and formal presentation delivery. · Deep experience with project management software and related tools including but not limited to MS Word, Excel, PowerPoint, Teams, Zoom and Visio. Experience with Smartsheet (as a PPM tool) strongly preferred. Other · Must be available to travel domestically and internationally as required based on business need (estimated less than 15%25) · Must effectively support varied time zones as required based on business need. What You Can Expect · Competitive Salary with Incentives · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role Percepta provides the equipment for this role. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-remote TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

Role Description Become an EXpert as a Senior Project Manager at EX Squared LATAM, where we connect top talent with leading global companies driving innovation and digital transformation. We are currently looking for a Senior Project Manager to join a high-impact, fast-paced environment, supporting large-scale projects for a global organization in the marketing and creative services space. This role is ideal for someone who thrives in complex environments, enjoys working cross-functionally, and has a strong ability to balance delivery, people management, and financial oversight. - Lead the end-to-end delivery of projects, ensuring quality, timeliness, and alignment with business objectives. - Identify project dependencies and proactively manage risks and cascading impacts. - Define, manage, and optimize project plans, timelines, and resource allocation. - Collaborate with cross-functional teams across multiple locations to ensure efficient execution. - Drive communication across stakeholders, ensuring alignment between technical, creative, financial, and client teams. - Oversee team performance, utilization, and resource planning across projects. - Manage project financials, including estimation, budgeting, and profitability. - Partner with leadership to define resourcing strategies and support project scalability. - Implement and optimize processes, tools, and methodologies to improve delivery efficiency. Qualifications - 5+ years of experience in project management within agency, consulting, or similar environments. - Proven experience managing projects across the full lifecycle, from scoping to delivery. - Strong knowledge of project management tools such as Smartsheet, Jira, Confluence, MS Project, Slack, or MS Teams. - Experience applying and adapting methodologies such as Agile, Waterfall, Lean, or Kanban. - Strong analytical thinking and problem-solving skills, with the ability to manage trade-offs effectively. - Demonstrated experience leading cross-functional teams and client-facing interactions. - Excellent communication skills, with the ability to influence stakeholders at different levels. - High attention to detail and strong organizational skills. - Ability to manage multiple priorities in dynamic and fast-paced environments. Nice to Have - Experience managing portfolios of projects or multiple accounts simultaneously. - Exposure to global or distributed team environments. - Background in creative, digital, or marketing-driven organizations.

• Identify the fisheries management needs of the NMFS Regional Offices and the Atlantic Highly Migratory Species Division to achieve the outcomes described in the Seafood EO, and respond to the requests of NOAA and NMFS leadership. • Develop and execute a plan, with schedules, to meet the needs of the NMFS Regional Offices and the Atlantic Highly Migratory Species Division using staff resources available to achieve the outcomes described in the Seafood EO and respond to the requests of NOAA and NMFS leadership. • Lead the Seafood EO contractor team to ensure Regional and Atl HMS needs to implement the Seafood EO are successfully met. • Provide project management and regulatory analysis support to ensure Regional Office and Atl HMS fisheries management actions are completed on time. • Collaborate with OSF and Regional office staff to identify and resolve issues and ensure deadlines are met. • Manage multiple projects concurrently and ensure each is appropriately staffed. Communicate project status, issues, and proposed resolutions to Regional Office and Atl HMS staff, and to the federal manager. • Manage multiple contractor resources at any given time. • Coordinate with NMFS leadership, OSF staff, and Regional Office staff whenever necessary to ensure policies and procedures are followed. • Provide updates on project progress and conduct regular meetings with Regional Office and Atl HMS staff for all identified fishery management needs. • Ability to lead project management efforts and mentor other contract staff of varying skill levels; provide support and guidance to the team. • Demonstrate strong written and verbal communication skills. • Where necessary, develop and implement improved methods, automated products, and tools that simplify and streamline the processing of operational and administrative functions. • Coordinate a training program for contract staff supporting Regional Office and Atl HMS fishery management actions with input and assistance from NMFS experts. • Facilitate the proper accounting of travel cost information for program personnel, reimbursement to the traveler in accordance with Federal Travel Regulations, and local travel policies and procedures. • Provide assistance with creating the electronic categorization, preservation and security of records that should be retained for legal, operational, or historical reasons, and to establish schedules for the disposal of records that are of no further value. • Technical Writing: review and edit technical documentation as needed. • Project Management: define and identify project milestones/phases/dependencies, monitor and communicate project progress, provide information about budget/resource needs, and provide general project management. • EO and Policy Alignment: Monitor all work products to ensure they strictly adhere to EO 14276, the Magnuson-Stevens Act, and other evolving governmental guidance. • Actively identify bottlenecks in the current process and propose workflow adjustments to meet the implementation goals of the Seafood EO. • NEPA Quality Assurance: Review environmental analysis frameworks to ensure they meet the legal standards required for NOAA’s management actions. • Ensure technical staff are properly prioritized to support Regional Offices and Atl HMS in meeting their fisheries management action needs to implement EO 14276. • Statutory Deadline Monitoring: Track 'the clock' on all Magnuson-Stevens Act packages to prevent legal lapses or automatic approvals/disapprovals due to missed dates. • Resource Allocation: Shift contractor staff between drafting various fisheries management actions based on the highest priority Regional/Atl HMS needs to achieve the goals of the Seafood EO. • Document Accuracy Oversight: Verify that all corrected documents comply with the specific formatting and legal requirements of the Federal Register. • Risk Mitigation: Proactively identify and report risks (e.g., staffing shortages, complex NEPA hurdles) that could delay the implementation of fishery management measures. • Recordkeeping Compliance: Ensure the team is meeting federal requirements for both electronic and paper filing systems during the transition of documents.