Location Address: 100 Queens Quay East, 9th Floor, Toronto Number of Openings: 1 Pay: $66,671.00 - $113,578 Job Posting Description: Operations Analyst, OSC This position is #LI-Remote Operations Analyst, OSC – Contract Duration: Up to 7 Months Are you ready for a fun and rewarding job that utilizes your skills in a challenging and fast-paced environment? We are looking for a full-time experienced IT Operations Analyst to join our dedicated 24/7 rotational support team and provide the exceptional customer service that is the foundation of our company. You will support all IT services and Infrastructure, monitoring alerts, Incident troubleshooting, Requests and Change activities. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment. About the Role - Work in a 24x7x365 shift environment - Provide daily support to users of several Application and Hardware systems including answering questions, analyzing problems, proactively identifying issues, and quickly forming solutions to return systems to proper operation. - Troubleshoot application and infrastructure alarms to identify and resolve issues - Coordinate with SME's (Subject Matter Experts) to discover root cause of issues - Maintain an up-to-date knowledge of company products and services - Identify re-occurring issues and participate in recommendations for future sustainment - Follow escalation documentation or identify gaps where escalation procedures are not documented - Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems - Connect with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. - Maintain detailed records of daily interactions with users, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel. - Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible. - Develop training manuals and troubleshooting procedures to help both support personnel and end-users work with hardware and software. - Collaborate with technical staff and clients to establish goals for system improvements and upgrades. About You - College degree or pursuing an IT Degree. - Direct hands-on experience with Solarwinds or any monitoring software, automated testing tools, ServiceNow - Thinker, form solutions, and accomplish step-by-step troubleshooting procedure. - Commitment and experience with quality. - Communicate both verbally and in writing. - Experience staying current in the mobile and web development space, understanding of cloud computing. - Knowledge of applicable data privacy practices and laws. - Experience with our goals and objectives - 2 years Operational Support experience (understanding of support assessment and quick resolution fundamentals) We offer a comprehensive suite of benefits including: - Access to an Employee & Family Assistance Program - a Defined Benefit Pension - Discounts on products and services via Workperks. There is a world of opportunities at the LCBO… Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO. We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation. Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted. The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities. If you have any questions concerning the LCBO’s collection and use of personal information, please contact the Freedom of Information and Privacy Office. Work Hours: 36.25 Union / Non-Union: Non-Union Job Posting End Date: April 23, 2026 The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Clinical Trial Coordinator – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. As part of our global team, you’ll have the opportunity to provide administrative and technical support to the Project Team. As a Clinical Trial Coord, you'll support audit readiness by ensuring files are reviewed according to the schedule detailed in the organization's SOP and department guidance document. You will provide administrative support for site activation activities and aid in the development of the critical path for site activation within assigned projects to support rapid site activations. Representing CRG personnel, you may utilize local knowledge, organization systems, external site lists, and sponsor directives to develop and review site lists that are suitable for the strategic needs of feasibility activities and to provide local input into the site tiering process. Additionally, you may act as a buddy during the onboarding phase and provide training to new staff as needed. What You’ll Do: • According to the specific role (Central or Local), coordinates, oversees and completes functions on assigned trial(s) activities as detailed on the task matrix. • Performs department, Internal, Country and Investigator file reviews as assigned, and documents findings in appropriate system(s). • Ensures allocated tasks are performed on time, within budget and to a high-quality standard. Proactively communicates any risks to project leads. • Provides system support (i.e., Activate & eTMF) and ensures system databases are always current. • Performs administrative tasks on assigned trials, including, but not limited to, timely processing of documents sent to Client (e)TMF as assigned, performing (e)TMF reviews, distributing mass mailings and communications as needed, providing documents and reports to internal team members. • Analyzes and reconciles study metrics and findings reports. Assists with clarification and resolution of findings related to site documentation. • Assists with coordination, compilation and distribution of Investigator Site File (ISF) and Pharmacy binder materials and non-clinical study supplies to sites. • Assists with study-specific translation materials and translation QC upon request. • Maintains knowledge of and understands SOPs, client SOPs/directives, and current regulatory guidelines as applicable to services provided. • Where applicable, conducts on-site feasibility visits (Asia Pac only). • May support scheduling of client and/or internal meetings. • May review and track of local regulatory documents. • May provide system support (i.e., Activate & eTMF). May support RBM activities. • May support the maintenance of study specific documentation and systems, including, but not limited to, study team lists, tracking of project specific training requirements, system access management and tracking of project level activity plans in appropriate system(s). • Transmits documents to client and centralized IRB/IEC. • Maintains vendor trackers. • Supports start-up team in Regulatory submissions. • Works directly with sites to obtain documents related to site selection. • Assists the project team with the preparation of regulatory compliance review packages. • Provides support as needed to coordinate with internal departments, ensuring site start-up activities within the site activation critical path are aligned. • May complete the ‘Site Interest Plan’ in CTMS and collection and delivery of associated documents from investigators and site personnel. • Documents in real time all communication, attempts an follow up associated with site contact and survey responses. • Supports the review of survey data to ensure responses are logical, complete and reflective of the question asked. • Works in collaboration with teammates to achieve targeted deadlines for assigned projects. Communicate with the team and appropriate clinical personnel regarding site issues and risks. • Ensures an efficient, effective plan is in place for site contact and follow up. Ensure compliance with the plan and escalate concerns/non-compliance to management. • May act as the local expert regarding site capacity and experience. Work with key local personnel to gather knowledge base and recommend additional sites. Harness this knowledge base when performing local tiering of sites. • Liaises with Global Investigator Services to resolve investigator queries in real time and maintain ‘accounts and contact’ information. • Contributes to the development and roll-out of global strategic feasibility processes and best practices. • Trains new personnel in processes and systems. • Utilizes local knowledge to contribute to the identification and development of new sites. Education and Experience Requirements: • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification. • Bachelor's degree preferred. • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: • Ability to work in a team or independently as required • Good organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively • Demonstrated ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency • Strong customer focus • Flexibility to reprioritize workload to meet changing project timelines • Demonstrated ability to attain and maintain a good working knowledge of applicable Country Regulations, ICH Good Clinical Practices, and organization/Client SOPs and WPDs for all non-clinical/clinical aspects of project implementation, execution and closeout • Good English language and grammar skills and proficient local language skills as needed • Good computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtain knowledge and master all clinical trial database systems • Ability to successfully complete the organizations clinical training program • Self-motivated, positive attitude and good interpersonal skills • Effective oral and written communication skills • Good interpersonal skills • Essential judgment and decision-making skills • Capable of accurately following project work instructions • Good negotiation skills • Independent thinker • Ability to manage risk and perform risk escalation appropriately Working Conditions and Environment: • Work is performed in an office/ laboratory/clinical/ and/or home office environment with exposure to electrical office equipment. • Occasional drives to site locations. Potential Occasional travel required.

• Develop and execute the company’s High Voltage strategy in alignment with overall business goals and objectives. • Identify market opportunities for High Voltage deployment, including utility-scale projects, commercial and industrial applications. • Collaborate with engineering, operations and finance teams to develop cost effective High Voltage solutions and business models. • Oversee the design, construction and commissioning of High Voltage projects, ensuring compliance with safety, quality and regulatory standards. • Manage relationships with vendors, suppliers and partners to secure the necessary resources and expertise for High Voltage initiatives. • Provide leadership and mentorship to a team of High Voltage professionals, fostering a culture of safety, innovation, collaboration and continuous improvement. • Represent the company at client meetings, conferences and regulatory proceedings related to High Voltage.

The Senior Director of Infrastructure & Operations is responsible for the strategy, reliability, and operational excellence of the organization’s core technology infrastructure and platforms. This role leads the design, delivery, and ongoing management of enterprise infrastructure services including cloud platforms, networks, telecommunications, and Microsoft collaboration environments. The Senior Director ensures highly available, secure, and scalable technology operations that support business objectives while driving modernization through cloud adoption, automation, and operational best practices. This leader oversees operational governance including infrastructure change management, availability and capacity planning, and disaster recovery to ensure resilient and efficient technology services. The Senior Director may have direct supervisory responsibility for a team, including Director-level roles. Occasional travel of up to 30% may be required. Key Responsibilities - Lead enterprise IT Infrastructure & Operations strategy, ensuring secure, reliable, and high‑performing technology environments - Provide leadership for cloud platforms and hybrid architecture, including governance, optimization, and modernization initiatives - Oversee Microsoft platform lifecycle management, including Microsoft 365, Azure, SharePoint, and collaboration services - Direct network and telecommunications strategy and operations, including LAN/WAN, wireless, and unified communications - Establish and manage availability, capacity, and performance practices, including SLAs and operational metrics - Govern infrastructure change management, driving stability, automation, and DevOps-aligned practices - Lead disaster recovery and resilience programs, including planning, testing, and business continuity readiness - Drive operational excellence through monitoring, reporting, automation, and continuous improvement - Partner closely with Enterprise Architecture, Cybersecurity and Application teams to ensure security, compliance, and service alignment Qualifications and Experience - Experience: 15+ years of progressive experience in IT infrastructure, cloud, and enterprise technology operations, including 8+ years in senior IT leadership roles with strong people management responsibility in complex, global environments. - Education: Bachelor’s degree in IT or Engineering - Technical Expertise: Deep expertise in enterprise infrastructure technologies including Microsoft Azure, Microsoft 365/SharePoint, networking, cloud platforms, disaster recovery, and infrastructure monitoring and service management practices. - Leadership Skills: Proven ability to lead high-performing technical teams, drive infrastructure modernization initiatives, and align technology operations with business and organizational priorities in dynamic, multi-region organizations. Serve as a trusted advisor during enterprise transformation. - Execution & Decision-Making: Proven capability to manage large, complex initiatives, make sound decisions under pressure, and present recommendations to senior leadership. - Operational Excellence: Track record of driving process improvement, operational efficiency, governance discipline, and high-quality outcomes. - Communication & Management: Excellent written and verbal communication skills, strong organizational abilities, and the capacity to manage multiple priorities concurrently. - Languages: Proficiency in French and/or German is preferred. - Talent Strategy: Demonstrated ability to build, develop, and sustain high-performing teams through effective workforce planning, engagement, and leadership development.