The Senior Director of Infrastructure & Operations is responsible for the strategy, reliability, and operational excellence of the organization’s core technology infrastructure and platforms. This role leads the design, delivery, and ongoing management of enterprise infrastructure services including cloud platforms, networks, telecommunications, and Microsoft collaboration environments. The Senior Director ensures highly available, secure, and scalable technology operations that support business objectives while driving modernization through cloud adoption, automation, and operational best practices. This leader oversees operational governance including infrastructure change management, availability and capacity planning, and disaster recovery to ensure resilient and efficient technology services. The Senior Director may have direct supervisory responsibility for a team, including Director-level roles. Occasional travel of up to 30% may be required. Key Responsibilities - Lead enterprise IT Infrastructure & Operations strategy, ensuring secure, reliable, and high‑performing technology environments - Provide leadership for cloud platforms and hybrid architecture, including governance, optimization, and modernization initiatives - Oversee Microsoft platform lifecycle management, including Microsoft 365, Azure, SharePoint, and collaboration services - Direct network and telecommunications strategy and operations, including LAN/WAN, wireless, and unified communications - Establish and manage availability, capacity, and performance practices, including SLAs and operational metrics - Govern infrastructure change management, driving stability, automation, and DevOps-aligned practices - Lead disaster recovery and resilience programs, including planning, testing, and business continuity readiness - Drive operational excellence through monitoring, reporting, automation, and continuous improvement - Partner closely with Enterprise Architecture, Cybersecurity and Application teams to ensure security, compliance, and service alignment Qualifications and Experience - Experience: 15+ years of progressive experience in IT infrastructure, cloud, and enterprise technology operations, including 8+ years in senior IT leadership roles with strong people management responsibility in complex, global environments. - Education: Bachelor’s degree in IT or Engineering - Technical Expertise: Deep expertise in enterprise infrastructure technologies including Microsoft Azure, Microsoft 365/SharePoint, networking, cloud platforms, disaster recovery, and infrastructure monitoring and service management practices. - Leadership Skills: Proven ability to lead high-performing technical teams, drive infrastructure modernization initiatives, and align technology operations with business and organizational priorities in dynamic, multi-region organizations. Serve as a trusted advisor during enterprise transformation. - Execution & Decision-Making: Proven capability to manage large, complex initiatives, make sound decisions under pressure, and present recommendations to senior leadership. - Operational Excellence: Track record of driving process improvement, operational efficiency, governance discipline, and high-quality outcomes. - Communication & Management: Excellent written and verbal communication skills, strong organizational abilities, and the capacity to manage multiple priorities concurrently. - Languages: Proficiency in French and/or German is preferred. - Talent Strategy: Demonstrated ability to build, develop, and sustain high-performing teams through effective workforce planning, engagement, and leadership development.

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We are looking for a Digital E-commerce Specialist. The Digital Division of Holland America is growing rapidly in support of our evolving brand and growing business. The Digital E-commerce Specialist position will contribute to Holland America and Seabourn’s success by garnering insights from data and reporting on our progress. They work closely with digital product, merchandising, and advertising teams to help optimize and achieve online conversion and revenue goals. They contribute quantitative data and insights into our prioritization and decision processes. The Digital E-commerce Specialist reports to the Senior Analyst, Digital Analytics in a fast-paced, cross-functional E-commerce team. We are looking for a passionate analyst who is excited about using data to understand website E-commerce behavior so that we can better serve our visitors. The ideal candidate is curious, strategic, and has the digital analytics skill to pursue their curiosity. In addition to web analytics data, the Digital E-commerce Analyst will use a broad range of existing customer data to identify and evaluate opportunities to impact our ecommerce strategy, optimization, and help us grow our direct business. Additionally, the analyst will work with cross-functional partners to develop additional data sources to inform targeting and personalization. Here’s a summary of what Holland America Line is looking for. Is this you? Responsibilities: - Leverage analytics tools to understand and analyze web & mobile app data, identify trends and insights to help our teams maximize effectiveness of the E-commerce program and investments. - Distill analysis into concise recommendations and present to stakeholders with creative, effective visualizations. - Maintain weekly and monthly E-commerce business dashboards, derive insights from the data to present to stakeholders weekly. Create quarterly executive summaries to share with leadership. - Maintain clear and consistent communication with business stakeholders and leadership. - Work closely with product management and A/B Testing teams to understand current friction points, define and prioritize future improvements. - Support content and marketing teams with reporting needs and campaign performance measurement. - Work with leadership teams on company and divisional strategic initiatives, E-commerce forecast, quarterly planning, and sprint planning. Knowledge & Skills: - Scope: The Digital E-commerce Specialist operates within the digital marketing and e-commerce teams at Holland America Line and Seabourn, supporting both shore-based and fleet operations. Responsibilities extend to analyzing digital sales channels, optimizing online customer journeys, and supporting global e-commerce initiatives that impact multiple markets and guest segments. - Problem Solving: Tackles complex data analysis challenges, such as identifying trends in online booking behavior and troubleshooting conversion rate issues. Expected to develop actionable insights from large datasets, recommend improvements to digital platforms, and resolve discrepancies in e-commerce reporting. - Impact: Directly influences the effectiveness of digital sales strategies, impacting revenue generation and guest satisfaction across the business. Provides critical analysis that shapes marketing campaigns, website enhancements, and digital product offerings, supporting the company’s growth in the digital space. - Leadership: May lead small project teams or cross-functional working groups focused on digital initiatives. Responsible for managing analytics resources, collaborating with IT, marketing, and commercial teams, and occasionally overseeing vendor relationships or external partners for analytics tools and platforms. For all roles: - Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. - Skills: Strong time management and organizational skills - Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Requirements - Education: BS/BA required, in technical data analysis or quantitative discipline. - 3+ years experience working in analytics discipline - 3+ years experience working hands-on in B2C ecommerce web or business environment - Expert in SQL or other relevant programming language - Highly proficient in web analytics and data visualizations tools such as Adobe Analytics, Google Analytics, PowerBI, Alteryx or similar platforms. - Knowledge, Skills & Abilities: - Highly passionate and curious, able to leverage existing and new data analysis skills to research difficult or ambiguous problems. - Proactive problem-solving and critical thinking skills. - Professional communication and strong visualization skills required. Ability to effectively present information, both written and verbal, in a clear manner. - Strong project management skills, including the ability to keep track of multiple deadlines, effectively meet deliverables, and keep both stakeholders and peers apprised of project status. - Detail-oriented while working independently on multiple projects required. - Communicate with stakeholders across distributed teams in different time zones, develop relationships with others while influencing and removing blockers. - Ability to view and understand analytics tracking within browser for general debugging and tying data to user experience - Highly quantitative with experience setting goals and forecasts, supporting A/B tests, and iterating based on data. - Strong understanding of segmentation and targeting of personalized experiences. Travel: No or very little travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Holland headquarters in Seattle, WA for in-office collaboration. What You Can Expect - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Base Hourly Range: $28.46 to $38.41 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate’s qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL #LI-Remote #LI-TM1

• Develop, review and evaluate operating policies, practices and procedures with department-wide impact • Manage, review, and analyze operations and services provided for adherence to program goals and objectives utilizing databases, dashboards, performance outcome data and reports • Recommend changes based on analyses • Collaborate with internal teams to identify gaps or opportunities for improved workflows or process changes for special populations • Serve as a subject matter expert regarding identified special populations, regulatory requirements, policies, procedures, programs and staff support • Provide staff education and training on relevant program components • Oversee utilization of resources used by specialty population e.g. coordination of secure transportation requests for special populations

• Drive continuous improvement initiatives focused on safety, operational efficiency, and profitability • Oversee day-to-day operations, including scheduling, route planning, load planning, and resource deployment • Create and implement a U.S. operational strategy aligned with broader company growth plans • Lead engineering and design oversight for multi-axle setups, axle loading, and abnormal load stability • Ensure compliance with federal and multi-state transport requirements, including permits, bridge laws, DOT rules, and escorts • Direct complex, high-risk moves involving transformers, E-Houses, pressure vessels, and other oversized loads • Develop KPIs, reporting structures, and accountability measures • Build, recruit, and lead a high-performing team across drivers, project managers, dispatchers, and safety personnel • Coach field leaders and managers while promoting a culture rooted in safety, excellence, and integrity • Provide senior leadership with regular operational updates and reporting • Partner cross-functionally with engineering, sales, and project teams to scope and deliver specialized transport work • Serve as the key operational contact for clients, brokers, and vendors • Monitor and uphold compliance with permits, legal requirements, and internal policies • Ensure all drivers and crews remain compliant with OSHA, DOT, and internal safety expectations • Promote a zero-incident safety culture throughout U.S. operations • Improve cost efficiency while maintaining service levels and safety standards • Monitor margins, cost per move, and operating performance metrics • Develop and manage operating budgets across labor, equipment, permits, and subcontractor spend