• Lead planning, execution, and monitoring of Service Operations projects, ensuring alignment with organizational goals and timelines. • Collaborate with stakeholders to define project objectives, scope, and deliverables, and develop comprehensive plans, timelines, and budgets. • Define project scope, objectives, timelines, and deliverables in collaboration with key stakeholders. • Engage with key stakeholders to gather requirements, provide updates, and solicit feedback on project progress and outcomes, identifying deviations and implementing corrective actions as necessary. • Track progress, manage risks, and drive issue resolution to maintain project timelines. • Act as a liaison between project teams, senior management, and external partners to ensure alignment and buy-in throughout the project lifecycle. • Collaborate with stakeholders to identify opportunities for innovation, efficiency gains, and value creation across projects and workflows. • Drive a culture of continuous improvement, capture lessons learned, implement best practices, and optimize project processes. • Proactively identify potential risks, constraints, and dependencies affecting project delivery, and lead Service Operations teams in resolving issues and adapting to changes.

This is a remote opportunity MUST HAVE EXPERIENCE IN ESTIMATING Fiber/Copper, Basket Tray/Ladder Rack Job Summary: The Estimator (Data Center focused) is the person who supports the sales and projects staff in developing design and engineering solutions for sales opportunities and keeps the estimates accurate and information up to date. The Estimator also assists in the day-to-day sales and projects activities of the Company. Job Duties and Responsibilities: - Provide complete project engineering, selection of applicable materials and estimating labor. Write scope of work and develop cost estimate in response to bid specifications. - Assist the sales organization by attending site-walk and pre-bid meetings. Track all site visits and keep detailed information of site conditions for use in the development of an accurate cost estimate. - Act as liaison between and meet with sales, project management and operations when project is turned over for installation. Monitor that the sales price and actual installation costs coincide. - Follow company guidelines on preferred selection of vendors and products. Work with vendors to obtain best solution, most competitive price and proper lead-time on materials. - Provide accurate takeoffs and cost estimate per Company’s recommended solutions book and technical support personnel. - Ensure that all estimating work meets the customer and company quality and safety level always. - Attend training and review sessions on technical requirements per the company’s training guidelines. - Meet bid schedules and deadlines, working within a very strict timeframe. - Attend and complete job turnover meetings as required to cover all details and expectations of project as they were estimated. - Other responsibilities as assigned. Min USD $80,000.00/Yr. Max USD $100,000.00/Yr. Qualifications Physical and Mental Requirements: - Must be self-motivated, positive in approach, able to help create, develop and implement project process improvement(s). - Must promote the company culture and mission to all employees, vendors, clients and business partners. - Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s). - Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements. - Must be able to travel within the branch territory and/or regional territory as needed. - Must be able to manage multiple projects/estimates and present a high level of organization. Education, Certification, License, and Skill Requirements: - HS Diploma or GED required. Associate’s Degree or Bachelor’s Degree preferred. - Minimum of five (5) years of experience in customer interface, such as liaison between the customer and the company. - RCDD and/or DCDC preferred, but not required. - Relevant Cisco certifications preferred but not requried. - Structured Cabling industry experience preferred. - Must be proficient with Microsoft Office (Word, Excel, PowerPoint, MS Project). - Must meet company minimum driving standards. - Must have the proven ability to design, engineer, estimate and develop a written and graphic representation of the company’s proposed solutions utilizing the software resources provided by the company. - Must have Layer 1 network architecture, MMR/Carrier experience, general understanding of data center networks, switch/router architecture, IT device connectivity, network distribution design/architecture, OSP and network transport Minimum Years of Experience 6+ License Required No Minimum Education High School Overview IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 9,400 employees at over 174 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply. From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives. Our commitment to our employees is reflected by our actions: - Safety is Priority One – and our record shows it - Competitive Pay - Company 401K plan with Employer Contribution Match - Company Paid Time Off - Company Paid Life Insurance - Choice of Medical Coverage including Prescription and Short Term Disability Plans - Choice of Dental and Vision Coverage - Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage - Auto and Home Insurance Discount Programs EEO Statement PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid. EEO & Affirmative Action The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance. IES Participates in E-Verify/IES participa en el programa E-Verify E-Verify Information/ Información sobre E-Verify English/Español Right to Work/Ley de Derecho al Trabajo English/Español

• Works effectively both independently and in collaboration with CloudMasonry and customer team members to drive customer satisfaction and success. • Oversees and takes full accountability for the successful completion of all aspects of assigned project work. • Exercises independent judgment and can lead enterprise-level projects with minimal oversight from a director or engagement manager. • Facilitates meetings effectively, demonstrates strong brainstorming and consensus-building skills, and confidently engages with executive-level project sponsors. • Frequently called upon to take a leadership role in CloudMasonry sales initiatives within areas of expertise. • Drives project delivery by managing cross-functional teams, removing blockers, and enforcing best practices across Agile, hybrid, or traditional delivery models. • Develops and maintains project plans, timelines, and resource allocations, ensuring delivery commitments are met and client expectations are effectively managed. • Owns risk identification and mitigation planning, escalating critical issues with well-defined recommendations and impact assessments. • Manages project financials, including budgeting, forecasting, and monitoring project burn rate to ensure alignment with scope. • Proactively communicates budget status and risks to internal and client stakeholders.

Senior Project Manager At Percepta, we bring first-class service across each market we support. As a Senior Project Manager working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing Percepta is seeking a Senior Project Manager to join our Global Project Management Office. This is a work from home position (remote) and the successful candidate can be located anywhere in the United States or Canada. Typical business hours would be Eastern Time; however, candidate may need to be able to support global time zones when applicable. Percepta’s Global Project Management Office (GPMO) team is rapidly evolving. This Sr PM role is directly responsible for the deployment of projects on a global scale including but not limited to; new or expanded client business, internal projects, corporate projects, and/or enterprise level projects. Responsibilities will also include presales support, new business due diligence data gathering, and responsibility for managing project delivery using an approved project management framework. This position will work directly with our clients and outside vendors, in addition to liaising with all internal parties. Key responsibility will be to deliver client programs, internal projects and initiatives on time, within budget, and according to specifications. This position requires minimal supervision from senior management and is expected to consistently perform well while working independently and leading project teams in a Contact Center environment within the Automotive Industry. During a Typical Day, You’ll Responsibilities - Ability to Influence, lead successful projects and a strong team mentality is the forefront of this role. - Manage medium to large, and complex projects (typically multiple projects in parallel), with direct accountability for project schedule, scope, budget, and quality. - Assisting GPMO to champion and support project governance. - Act as central point of contact both client and internal teams (including multiple PMO’s) for assigned project(s). - Partnering to determine structure of project teams, identify resources required, and staff projects appropriately. - Coaching and mentoring project team members around project management methodology and sharing lessons learned. - Creating and maintaining project plans (WBS and Gantt) to ensure quality deliverables. - Contributing to RFX creation and potentially contributing to SOW creation. - Risk identification and mitigation (including escalation management). - Identifying, tracking, and resolving project issues. Identifying and resolving conflicts within the project team and across stakeholders. - Ensuring project change requests are properly identified, analyzed, and controlled, avoiding “scope creep”. - Communicating project status & health through written reports and stakeholder reviews (including resource allocation and management). - Maintaining the project KPI measurements, quality control points and aligning reporting to track progress against the measurements. - Managing and controlling the creation, use, and retention of all project artifacts. - Supporting the deployment, promotion and achievement of departmental and corporate strategies, business goals and objectives. Taking an active role in departmental improvements such as tools, templates, processes. · Other duties as required. What You Bring to the Role Education · BA/BS or equivalent experience required · Project Management Certification required Skills and Experience · Minimum 8 years’ experience; 10+ years preferred leading the implementation of medium to large scale global projects, including the management and oversight of diverse functional project teams. Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables. · 3 to 5+ years of leading change in a virtual, global environment. · Ability to apply suitable project management methodologies (Waterfall required; Agile (nice to have)) depending on the nature of the project · Ability to drive simplicity · Proven ability and/or experience to coach and mentor other Project Managers. Proven flexibility in managing shifting priorities, changes in direction, and competing demands, while balancing internal client needs and team requirements. · Experience in the call center and/or business process outsourcing industry · Experience with client facing, senior and executive level management communications and formal presentation delivery. · Deep experience with project management software and related tools including but not limited to MS Word, Excel, PowerPoint, Teams, Zoom and Visio. Experience with Smartsheet (as a PPM tool) strongly preferred. Other · Must be available to travel domestically and internationally as required based on business need (estimated less than 15%25) · Must effectively support varied time zones as required based on business need. What You Can Expect · Competitive Salary with Incentives · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role Percepta provides the equipment for this role. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-remote TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.