VITAS Healthcare

Role Description The VITAS Healthcare Admissions Coordinator is a customer service professional who facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective communication, technology and customer service skills. An Admissions Coordinator interacts with patients and families, referral sources and program staff to enable the start of care for VITAS patients. - Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source. - Responsible for routine follow up on multiple lists of pending patient charts daily. - Enter accurate information to support data integrity and maximize reimbursement. - Verify Medicare and Medicaid hospice benefits. - Notify Managed Care Department of commercial insurances and managed health care plans. - Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends. - Call patients and families and offer a same day appointment to ensure a timely admission. - Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday. - Explain hospice benefits and services to patients and families as needed. - Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends. - Complete admission consent paperwork as needed. - Update referral sources on the status of their referred patients when appropriate. - Establish and maintain effective relationships with internal and external customers. - Take report from VITAS Admissions Representatives and accurately document the outcome. - Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge. - Supports coworkers and encourages a sense of teamwork amongst peers. - Provide training and mentoring to new team members as assigned. - Other duties and special projects as determined by the department supervisor or director. - Participate in morning check in meeting with the Program Scheduler to review staffing/scheduling needs for the day. - Will support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times. Qualifications - Two or more years related experience in medical terminology and/or in a call center environment. - Ability to attain goals in a fast-paced, dynamic environment. - Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers. - Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service. - Working knowledge of computers, internet access, and the ability to navigate within automated systems and a variety of software packages, and type minimum 45 wpm. - Prior experience in working collaboratively with other functional leaders to drive action plans. - Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously. - Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork. - Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions. - Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center. - Ability to type at least 40 WPM. - Bilingual in English/Spanish a plus. Education - Completion of high school or basic education equivalency required. - Medical or business office education or training desired. Benefits - Competitive compensation. - Health, dental, vision, life and disability insurance. - Pre-tax healthcare and dependent care flexible spending accounts. - Life insurance. - 401(k) plan with numerous investment options and generous company match. - Cancer and/or critical illness benefit. - Tuition Reimbursement. - Paid Time Off. - Employee Assistance Program. - Legal Insurance. - Roadside Assistance. - Affinity Program.

All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments, and governmental regulations. - Monitors and uploads daily admission, certification, and recertification documents. - Reviews billing documents for completeness and accuracy. - Enters key billing data to support timely submission for payment. - Manages and process the company-wide queue for all billing documents to ensure workflow efficiency. · Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience · Minimum 5 years prior related experience - Proficient in Microsoft Office Programs, such as Word, Excel, Outlook, and Teams - Exceptional attention to detail required - Possesses excellent time management skills - Communicates proficiently both verbally and in writing - Experience and understanding of VITAS software systems (Vx, EMR, Power BI) and VITAS standards and procedures - Proven ability to maintain productivity and teamwork remotely Education: Completion of high school or basic education equivalency required. Associate’s degree preferred. Certification & Licensure: None Reasonable Accommodations: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments, and governmental regulations. - Monitors and uploads daily admission, certification, and recertification documents. - Reviews billing documents for completeness and accuracy. - Enters key billing data to support timely submission for payment. - Manages and process the company-wide queue for all billing documents to ensure workflow efficiency. - Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience: - Minimum 5 years prior related experience - Proficient in Microsoft Office Programs, such as Word, Excel, Outlook, and Teams - Exceptional attention to detail required - Possesses excellent time management skills - Communicates proficiently both verbally and in writing - Experience and understanding of VITAS software systems (Vx, EMR, Power BI) and VITAS standards and procedures - Proven ability to maintain productivity and teamwork remotely Education: Completion of high school or basic education equivalency required. Associate’s degree preferred. Certification & Licensure: None Reasonable Accommodations: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Title: Medicare/Medicaid Collections Coordinator 2 Location: Miramar United States Job Description: Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and an expanding network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. Our priority is to care: For our patients, for each other, and for the future. WHAT YOU'LL DO As a Medical Collector at VITAS Healthcare, you'll be a key part of the revenue cycle team-ensuring that the financial side of care is managed with accuracy, empathy, and professionalism. You'll be the connection between patients, insurance companies, and our internal billing teams, helping resolve outstanding balances while maintaining respectful and compassionate communication. Every day, you'll combine your knowledge of medical billing and insurance claims with strong interpersonal skills to follow up on unpaid accounts, verify coverage, and assist in educating payers about the intricacies of Hospice. Your ability to listen, explain, and resolve will help our program staff as well as patients navigate the often complex world of medical finance. You will also work closely with clinical staff, payers, and other departments to ensure account accuracy and timely reimbursement. Whether researching payer guidelines or appealing denied claims, your work will support our mission to make healthcare accessible and sustainable. WHERE YOU'LL WORK As a Medical Collector, you'll work a consistent 8-hour shift, Monday through Friday, 8am- 5pm. From Monday to Thursday, you'll be based at our Miramar office, collaborating with your team during standard business hours. On Fridays, you'll enjoy the flexibility to work remotely or continue working from the office-whichever best suits your productivity and preference. WHAT'S EXPECTED FROM YOU As a Medical Collector, you'll bring both technical expertise and a patient-first mindset. In addition to experience with medical collections, insurance claims, and EMR/billing systems, you should be familiar with HIPAA regulations and healthcare billing compliance standards. A high school diploma is required; a degree in healthcare administration or related field is preferred. Previous experience in a hospital, physician's office, or billing service is ideal. Above all, you'll exemplify traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude. You'll play a vital role in ensuring that our patients are not only cared for clinically-but also respected financially-through clear, fair, and supportive billing practices.