Role Description The Senior Performance Analyst is a strategic–operational hybrid role responsible for building and owning French Florist’s full performance management system across both corporate and franchise locations. This role designs the scorecards, reporting routines, analytical processes, and decision-support tools that enable leadership to understand performance, uncover the “why,” and take action. This individual will architect a comprehensive performance ecosystem spanning corporate boutiques, franchise locations, and system-wide financial and operational metrics. They will create plan vs. actual tracking, variance analysis workflows, benchmarking, and predictive insights that guide daily operations and long-term planning. Reporting into Finance with deep partnership across Operations, this person serves as the connective tissue between financial clarity and operational execution. They will begin as an individual contributor with the expertise, maturity, and leadership capability to build scalable processes from the ground up. Key Responsibilities - Build the full performance management framework for French Florist Holdings and Floral Franchising, integrating financial, operational, and boutique-level metrics. - Create system-wide scorecards covering corporate boutiques, franchise boutiques, company-level financials, and strategic plan progress. - Develop plan vs. actual reporting for revenue, profit, COGS, personnel, marketing spend, and other operating categories. - Define the reporting cadence, workflows, templates, and ownership structure for daily, weekly, monthly, and quarterly reviews. - Establish variance analysis routines with clear root-cause identification and recommended actions. - Build a scalable performance system that can support dozens—and eventually hundreds—of locations. - Analyze boutique-level P&Ls, labor utilization, revenue drivers, COGS performance, and operating expenses to identify trends and improvement opportunities. - Conduct system-wide trend analysis, benchmarking, and comparative insights across both corporate and franchise locations. - Evaluate drivers of over/under-performance (pricing, product mix, labor, staffing levels, COGS control, seasonality, marketing investments, etc.). - Support forecasting and scenario modeling across both French Florist companies, blending financial insight with operational context. - Prepare performance narratives and insights for leadership meetings, monthly reviews, and quarterly business updates. - Develop all performance dashboards, including: corporate scorecards, franchise scorecards, boutique reporting, financial performance, labor productivity, COGS trends, and revenue pacing. - Build plan vs. actual dashboards that clearly highlight variances, trends, and action drivers. - Create benchmarking tools comparing performance across locations, cohorts, and franchise segments. - Implement consistent definitions and documentation for all KPIs to ensure a single source of truth across the organization. - Automate or streamline reporting processes where possible to reduce manual effort and improve accuracy. - Partner with Operations leaders to translate insights into operational improvements and boutique-level actions. - Work with Franchise Operations to equip franchisees with clear, actionable reporting that helps them understand revenue, profit, and key performance drivers. - Collaborate with Supply Chain, Marketing, Technology, and Training teams to ensure that insights feed decision-making across all business units. - Serve as a key partner to Finance during monthly close cycles, forecasting, and planning, connecting numbers to operational reality. - Lead elements of the annual planning and rolling forecast processes for both companies, including revenue, labor, COGS, and expense planning. - Build forecasting models that incorporate historical trends, seasonality, staffing patterns, and operational drivers. - Align closely with Finance leadership to ensure planning assumptions are consistent, realistic, and well documented. - Drive clarity on performance expectations by linking plans to ongoing scorecard metrics. Qualifications - 7–10+ years of experience in performance management, FP&A, business analytics, or operational analysis. - Experience in retail, hospitality, CPG, QSR, or franchising. - Proven ability to design and maintain comprehensive performance reporting systems across multi-location or multi-entity businesses. - Deep experience with plan vs. actual reporting, variance analysis, trend analytics, and benchmarking. - Strong capabilities in P&L analysis, boutique/retail performance insights, and operational KPI visibility. - Advanced modeling skills with expertise in forecasting, scenario planning, and sensitivity analysis. - High proficiency with BI and visualization tools (Looker, Power BI, Tableau, or equivalent) and advanced Excel/Sheets skills. - Demonstrated ability to translate complex data into meaningful narratives and actionable recommendations. - Highly organized, process-driven, and able to design scalable routines and templates. - Strong cross-functional communicator who can work effectively with Finance, Operations, and franchise partners. - Comfortable operating in a high-growth, fast-paced environment with evolving systems.

About the Role Maleda Tech is seeking a detail-oriented Reporting Specialist to support ESG (Environmental, Social, and Governance) and statutory reporting initiatives for a leading enterprise organization. This role sits within a global accounting and reporting function and plays a critical role in ensuring accurate sustainability data measurement, financial compliance, and reporting integrity. This position is ideal for an accounting professional with a strong foundation in financial principles who is interested in applying their expertise to sustainability reporting, particularly greenhouse gas (GHG) emissions measurement and analysis. While the role supports both ESG and statutory reporting, the immediate focus will be on sustainability initiatives. You will collaborate cross-functionally with accounting, legal, sustainability, and audit teams to support reporting processes, improve data quality, and enhance operational efficiency. Key Responsibilities Sustainability (ESG) Reporting - Support the collection, validation, and analysis of ESG data, with a focus on GHG emissions measurement - Partner with internal stakeholders to ensure accurate ESG data reporting and compliance with evolving regulatory standards - Assist in preparing annual sustainability disclosures and reports - Collaborate with legal, sustainability, and risk teams to align ESG reporting processes and controls - Coordinate with external auditors to support ESG data assurance and documentation - Identify opportunities to improve ESG data collection, measurement, and reporting processe Statutory Reporting & Process Improvement - Support statutory reporting activities across multiple global entities - Assist with reviewing financial statements, audit documentation, and reporting deliverables - Contribute to process improvement and automation initiatives within reporting workflows - Partner with IT and finance teams to enhance integration between reporting tools and ERP systems - Support the use and optimization of reporting platforms such as Workiva Analysis & Compliance - Analyze financial and operational data to determine inclusion in ESG metrics and disclosures - Ensure compliance with relevant accounting standards (GAAP/IFRS) and ESG frameworks (e.g., GRI, SASB, TCFD) - Assist with internal reviews, documentation, and audit readiness efforts Qualifications Required - Bachelor’s degree in Accounting, Finance, Environmental Science, or a related field - 5–7+ years of experience in accounting, financial reporting, auditing, or sustainability reporting - Strong understanding of accounting principles (GAAP/IFRS) and financial data flows - Hands-on experience working with financial data (e.g., journal entries, close processes, reconciliations) - Advanced proficiency in Microsoft Excel (data analysis, pivot tables, lookups) - Strong analytical skills with high attention to detail - Experience working cross-functionally with stakeholders such as legal, audit, and finance teams Preferred - Experience with ESG or sustainability reporting, particularly GHG emissions measurement - Familiarity with ESG frameworks (GRI, SASB, TCFD, GHG Protocol) - Experience working with Workiva or similar reporting tools - Exposure to ERP systems (e.g., Oracle) - Experience driving process improvements, automation, or efficiency initiatives - CPA, CA, or similar certification (flexible for candidates with strong ESG experience) Key Details - Start Date: May 2026 - Duration: 12-month contract - Location: Remote (United States) - Time Zone: EST preferred (flexibility required for global collaboration) - Schedule: Full-time (40 hours/week) - Pay Rate: $40-$53/hour

Department: 13448 Enterprise Revenue Cycle - Enterprise Self Pay Estimation and Contact Center Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F 830-5 Remote WI Pay Range $22.90 - $34.35 Major Responsibilities: - Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service. - Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care. Explains how non-covered and out-of-network services factor into the out-of-pocket cost. - Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances. Establishes payment arrangements in advance of scheduled services when applicable, communicating due dates and the amount of each installment. - Interviews uninsured patients to assess for qualifying financial needs. Identifies available assistance programs and coordinates with patient to complete paperwork and applications for any potential coverage(s). Continues follow-up efforts to obtain a funding source for patient’s health services. - Initiates credit scoring to determine each patient’s eligibility for Medicaid, hospital-sponsored charity care, and other programs through a comprehensive patient interview. - Works in conjunction with state social worker and/or outside eligibility vendor to assist in the appropriate completion of Medicaid applications, ensuring this funding source is maximized based on patients’ eligibility. - Demonstrates working knowledge of insurance benefits, insurance companies, and Marketplace insurance options, and stays informed of other payer sources entering the markets. - Educates physician office/patient on the organization’s applicable policies such as Financial Assistance Policy, Patient Financial Responsibility, Non-Covered Services, and Deferral of Care. Coordinates with provider office to determine scheduling options based on the need to secure funding and clarify patient’s financial responsibility. - Stays current on regulations and eligibility requirements for government funding, especially Medicare and Medicaid. Understands and complies with all internal charity care policies and processes. Understands, complies with, and can articulate federal regulations around 501R. Performs in a HIPAA-compliant manner with all pertinent patient interviews, including management of demographic data, topics discussed, and actions taken. - Collaborates with peers in the operational flow for uninsured patients or patients that are concerned about costs for upcoming services. Serves consumers in various settings, including virtual, bedside, Emergency Department room, clinic exam room, Urgent Care, consult space, or a Financial Resource Specialist office. Licensure, Registration, and/or Certification Required: - None Required. Education Required: - High School Graduate, or - Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Required: - Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting. Knowledge, Skills & Abilities Required: - Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities. - Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate, either virtually or in person. - Has solid knowledge of how various types of insurances operate related to denials and appeals processes. - Basic medical coding knowledge. - Understanding of insurances, billing and denials - Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts. Physical Requirements and Working Conditions: - This position requires travel, therefore, will be exposed to weather and road conditions. - Operates all equipment necessary to perform the job. - Exposed to a normal office environment. - Must be able to sit a majority of the workday - Occasionally lift up to 10 lbs. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

• Build and maintain accurate financial and operational reports that drive action and improve outcomes. • Communicate monthly the performance of supported areas to senior leaders with clear and actionable metrics that support operational decision making and financial performance improvements. • Lead annual OPEX budgeting and monthly OPEX forecasting for supported areas using clear, actionable metrics that support financial performance and are easy for non-financial stakeholders to understand. • Evaluate strategic expenditures and projects (e.g. CAPEX, R&D, Licensing) with ROI-based analysis, and collaborate across teams to monitor project outcomes. • Lead or support ad hoc financial projects, reports, and strategic initiatives as needed.