Role Description Trillium Health Resources is seeking an Intellectual/Developmental Disability (IDD) Monitoring Coordinator to join our Care Management team in our South Central Region. This position is responsible for ensuring that services for members who receive Home and Community Based Services (HCBS) of Residential, Day Support, and Supported Employment are monitored based on the HCBS requirements during the member’s plan year. The focus of this position is to ensure compliance with the final HCBS rule. This position requires a dynamic, proactive approach to assessment, monitoring, and working with the Care Management team to ensure quality support and consistent adherence to waiver requirements. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! On a typical day, you might: - Monitor services for compliance with state standards, waiver requirements, and Medicaid regulations, as applicable (including review of service documentation, review of claims, etc.). - Promote satisfaction with services through ongoing communication and timely follow-up on any concerns/issues. - Make announced/unannounced monitoring visits to members, including nights/weekends as applicable. - Ensure that services are monitored as needed (including direct observation of service delivery, telephonic contact, emails, etc.) in all settings. Qualifications - Must meet QP status. - Fully licensed by the NC governing board regulating Human Services professions; OR - Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served; OR - A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR - A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR - A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. - If serving members with LTSS needs, the coordinator must meet the minimum QP requirements defined above (A-D) and shall additionally have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience. Requirements - Must have a valid driver’s license. - Must be able to travel to a Trillium office location and within catchment as required. Benefits - Typical working hours are 8:30am-5pm. - A remote work option available for most positions. - Health Insurance - no premium for employee coverage. - Flexible Spending Accounts. - Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment. - NC Local Government retirement pension. - 401k with 5% employer match & immediate vesting. - Public Service Loan Forgiveness Qualifying Employer.

***Remote Position*** What you will do: The Universal Work Cell Specialist will be part of a dedicated, work team which will provide all-inclusive support to a selected few Strategic National Account customers. The Work Cell will provide for a consistent, effortless experience to promote customer satisfaction, maximize account growth, and increase retention and revenue. The Work Cell will contain the required functions to deliver this inclusive account support: contract validation and entry, service billing, service support, quoted services, and work order management. The Universal Work Cell Specialist will be experienced in one or more of the work cell functions and then trained into the other functions, in order to flow to the work as required. This position will report to the National Accounts Work Cell Manager. How you will do it: - The Service Support Coordinator (SSC) will serve as primary point of contact for selected Strategic National Account customers, managing service request intake through calls, emails, work order management system, or other means, and following up with the required internal resources to ensure service and inspections have been delivered on time and as per scope of contract. - The SSC will achieve resolution of customer concerns/escalations requiring thorough investigation and collaboration across the Fire, HVAC and Security domains. - The SSC will manage service request intake through work order management systems, emails or other means, following up with the required internal resources to ensure service and inspections have been delivered on time and as per scope of contract. - The SSC is responsible for updating work order management systems, following inspection, service and quoted service work orders through their respective lifecycles, ensuring adherence to contractual key performance indicators (KPI’s). - Develop and provide updates and reporting related to account performance as required by customer and Work Cell Manager. - Lead or assist in invoice dispute resolution as required by Work Cell Manager. - Follow the policies and standard operation procedures that govern the Work Cell and functional processes within the work cell. - Learn and develop competencies in all work cell functions. Flow to the work and support work cell teammates as required to provide effortless customer service for the selected customers. What we look for: Required: - High school diploma or equivalent. - Minimum of 3 years of work experience, with at least 1 year being within customer service, sales, or order to cash functions. - Superior communication, organization, follow up and time management skills. - Demonstrated experience with successful customer escalation management. - Demonstrated ability to work across organizational boundaries driving alignment and engagement on behalf of the customers they support. HIRING HOURLY RANGE: $23-$33(Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

• Provide senior-level technical leadership and support to Argano’s customers who are running Microsoft D365 CE and Power platform. • Troubleshoot and resolve technical support issues at the senior level within the given SLA’s minimizing the business disruption for Clients. • Work with support lead and functional consultant to ensure progression and resolution of open support tickets, escalating within Argano or with client as required • Estimate and develop modifications from customer’s enhancement requests, and coordinate with support lead and client through to deployment • Possess adequate knowledge of functional business processes to be able to provide best practice and design approach guidance to support lead • Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client. • Keep abreast of the latest D365 updates, patches, and emerging features, and make recommendations for system improvements and enhancements. • Maintain and improve Argano’s client care team’s knowledge base • Assist with implementation project work as required • Mentor junior team members • Should be open to work in different shifts (time zones) as needed.

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.  Role Description As Team Lead within Customer Services, in addition to your substantive position as Project Leader or Project Engineer, you manage a team and you are the point of contact for the challenges in ongoing (customer) projects and activities within the team. You communicate with employees about the latest state of affairs and contribute to good work processes, both within your team and within Customer Services. You are the first point of contact for employees in your team on both personal and professional issues. You take responsibility and are task-conscious in performing the job and always looking for improvements. As a team leader, you work in a planned, structured and communicative way, a real team player. You are the link in the Clinisys employee relationship and in that role, you are always looking for how to get the best out of our employees. Responsibilities - Provide guidance and support to the employee on all work-related aspects, such as planning work, holidays, declarations and any escalations. - Have a structural work consultation with the employee, in which the following topics may be discussed: - Current activities - (Personal) working conditions - Development of the employee - Submit proposals to the Customer Services Manager for Growth (and corresponding remuneration) for the individual employees. - Training for employees (POP) - Keep a 9-box for the employees and discuss this with the Customer Services manager at least twice a year. - Recommend points of improvement for products and services to the Customer Service Manager to improve delivery time and quality - Communicates (substantive) knowledge to colleagues - Respond adequately to reasonable requests from your line manager and colleagues - Attend GE team meetings - Keep a 50/50 time repartition between customer activities and team management Knowledge, Skills & Abilities - Experience in delivering software projects - Preferably experience in the health care business, Laboratory information systems (LIS) or laboratory information management systems (LIMS) and Healthcare communication standards such as HL7, ASTM, IHE - Several years of experience in a management position - Fluency in German and English Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures. Equal Opportunity Statement Clinisys is committed to fostering an inclusive and respectful workplace. In accordance with the German General Equal Treatment Act (AGG), we welcome applications from all individuals regardless of gender identity, including male, female, and diverse. We want to make it clear that all qualified candidates will be equally assessed and considered for employment. We encourage applicants from all backgrounds to apply and help us advance our mission to improve diagnostic workflows and public health outcomes across communities. #LI-AD #LI-REMOTE